1997 AUDI A4 Complaints

THERE HAVE BEEN CRACKING NOISES IN THE FRONT SUSPENSION. CONCERNED THAT SOMETHING WOULD BE BREAKING, I TOOK THE CAR TO A SERVICE SHOP THAT DOES WORK FOR THE AUDI DEALERSHIP. THEY INDICATED THAT THE CRACKING WAS A PROBLEM ALREADY IDENTIFIED BY AUDI AND A KIT HAS BEEN ASSEMBLED TO FIX IT. WHEN WE PURCHASED THE AUDI, WE WERE ASSURED THAT WE HAD THE SPECIAL AUDI ASSURED FOR PREOWNED VEHICLES. WELL WHEN WE CALLED THEM TO FIX THE PROBLEM. THEY DENIED EVERYTHING AND PROCEEDED TO TELL ME THAT IT WAS WEAR AND TEAR AND THEREFORE I HAD TO PAY FOR IT. SINCE WHEN DO AUTO MAKERS ISSUE AN ALERT WITH A FIX IT KIT FOR ALL A4 S FROM 1996 TO 1998 AND CLAIM IT IS THE OWNERS FAULT. THIS IS A DESIGN PROBLEM THAT THEY REFUSE TO ACKNOWLEDGE. I CALLED CUSTOMER SERVICE AND THEY WERE RUDE TO THE POINT OF SAYING THAT IT ISN'T THEIR PROBLEM. IT IS MINE. I SENT A COMPLAINT TO THE NYS ATTORNEY GENERAL'S OFFICE WITH ASSORTED ATTACHMENTS AND THEY REPLIED ON SEPT 6, 2002 SAID THAT THEY HAD FORWARDED THE INFORMATION ON TO YOU AND TO CONTACT NHTSA IF I HAD NOT HEARD SOMETHING IN A REASONABLE AMOUNT OF TIME. IT HAS BEEN 2 MONTHS AND I HAVE NOT HEARD FROM YOU. WOULD YOU PLEASE CHECK YOUR RECORDS AND LOCATE THE FORM FROM THE NYS ATTY GENS OFFICE AND GET BACK TO ME WITH SOME INFO. I REALLY THINK AUDI SHOULD PAY FOR THESE REPAIRS SINCE IT IS A DESIGN OR MANUFACTURING DEFECT AND NOT FROM USE BY THE OWNERS (THE PREVIOUS OWNER AND ME). THANK YOU FOR YOUR ANTICIPATED HELP AND THANK YOU FOR LISTENING TO ME. DT

A/C COMPRESSOR FAILURE CAUSED CAR TO DIE WHILE DRIVING. LOW MILEAGE OF CAR INDICATES THAT PART IS DEFECTIVE. DEFECT LIKE THIS IS VERY DANGEROUS, AS IT COULD HAVE CAUSED AN ACCIDENT. I WAS LUCKY BUT THE NEXT PERSON MIGHT NOT BE. DT

WHILE DRIVING THE VEHICLE TIMING GEAR BELT BROKE, CAUSING TO PULL OUT OF THE ROAD. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. TS

CONSUMER HAS BEEN NOTICING CREAKING NOISES IN FRONT OF VEHICLE. CONSUMER TOOK VEHICLE TO THE REPAIR SHOP. THEY INFORMED CONSUMER THERE WAS A REPAIR KIT PUT TOGETHER FOR VEHICLE OF THE SAME MODEL FOR REPAIR OF THIS CREAKING NOISE. BUT CONSUMER WOULD BE RESPONSIBLE FOR ALL COSTS. CONSUMER FEELS THIS SHOULD BE COVERED UNDER A RECALL OR THE PRE OWNED VEHICLE WARRANTY. *AK

WHILE DRIVING, THE VEHICLE STALLED ON THE ROAD DUE TO TIMING BELT FAILURE RESULTING IN MAJOR ENGINE DAMAGE. *YH

CONSUMER NOT ABLE TO RETURN KEY TO RUNNING POSITION AFTER STARTING VEHICLE. CURRENT RECALL 00V317000. CONSUMER CONTACTED DEALER ,WHO ADVISED CONSUMER THAT THIS VEHICLE WAS NOT COVERED UNDER CURRENT RECALL DUE TO VIN. *AK

THE CONTROL ARMS ARE PART OF THE SUSPENSION. THE FRONT AXLE HAS 8 CONTROL ARMS IN TOTAL. WENT TO THE DEALER AND THEY EXPLAINED THAT 6 OF THE CONTROL ARMS WILL COST ME $2000. THEY ALSO EXPLAINED THAT THIS IS NOT COVERED UNDER WARRANTY AND THAT THE MANUFACTURER IS NOT RESPONSIBLE FOR ITS MALFUNCTION. APPARENTLY THE PART MALFUNCTIONS IS A MYRIAD OF CASES WITH A4 AND THE PART WAS NEVER RECALLED. NOW I HAVE TO REPAIR A PART THAT COSTS 1/7 THE COST OF THE CAR BECAUSE AUDI IS TOO CHEAP TO STAND BY ITS PRODUCT. I DID NOTHING WRONG--WAS NOT DUE TO WEAR AND TEAR OR AGGRESSIVE DRIVING. SIMPLY PUT BY THE DEALER, "IT JUST HAPPENS." IF YOU INVESTIGATE THIS PROBLEM YOU WILL NOTICE THERE IS A TREND WITH THIS CONSTANT PROBLEM. PLEASE HELP.*AK

TIMING BELT HAD TO BE REPLACED AT 60,000 MILES WHICH INTERFERED WITH ENGINE VALVES, VALVES WERE BENT. *AK WHILE TRAVELING THE ENGINE STOPPED RUNNING. VEHICLE WAS TOWED TO THE MECHANIC AND IDENTIFIED THAT THE STARTER WAS BROKEN. THE STARTER WAS REPLACED BUT FURTHER DIAGNOSIS LED TO FINDING THAT THE TIMING BELT BROKE WHICH CAUSED THE STARTER TO FAIL, BENDING VALVES AND DAMAGING THE HEAD. ALL WERE REPLACED. *JG

I HAVE CONTACTED AUDI OF AMERICA SEVERAL TIMES BECAUSE I DO NOT FEEL I SHOULD BE RESPONSIBLE FOR THE CHARGES INCURRED OF APPROXIMATELY $4000. DUE TO THE FACT THE NEW TENSIONSER PURCHASED FROM THE DEALER IS TOTALLY DIFFERENT THEN THE ORIGINAL AND DUE TO THE FAILED TENSIONER / TIMING BELT DAMAGED MY CYLINDER HEAD AND VALVES.*AK

IN WET WEATHER, THE EFFECTIVENESS OF THE BRAKES IS GREATLY REDUCED. THERE IS ABOUT A 3 SECOND DELAY BEFORE BRAKES BEGIN TO GRAB.