2002 AUDI A4 Complaints

DT*: THE CONTACT STATED WHILE CHANGING A TIRE ON LEVEL GROUND, THE JACK BENT. THE DEALERSHIP WAS NOTIFIED.

DT*: THE CONTACT STATED WHILE TRAVELING 60 MPH ON A DRY AND FLAT INTERSTATE, THE REAR PASSENGER SIDE TIRE BLEW OUT, CAUSING THE VEHICLE TO SWERVE TO THE LEFT AND ALMOST COLLIDED WITH A MEDIAN. UPON INSPECTION, IT WAS NOTICED THAT THE WHOLE SIDEWALL HAD SEPARATED FROM THE TREAD, AND THE FRONT DRIVER SIDE TIRE HAD SMALL SPOTS WHERE THE TREAD JOINED THE SIDEWALL. A DONUT TIRE REPLACED THE DEFECTIVE TIRE. ON 09/18/06, THE TIRE MANUFACTURER WAS CONTACTED, AND SUGGESTED THAT THE VEHICLE BE TAKEN TO A TIRE DEALERSHIP. THE VEHICLE WAS TAKEN TO THE DEALER, WHO AGREED THAT THE TIRE WAS DEFECTIVE BUT OFFERED NO RESOLUTION. THE MANUFACTURER SUGGESTED THAT THE DEFECTIVE TIRES BE SENT IN FOR INSPECTION AND THAT 4 NEW TIRES SHOULD BE PURCHASED. THE TIRES WERE REGULARLY CHECKED FOR CORRECT PRESSURE, AND ROTATED ON TIME. THE CONTACT DID NOT NOTICE ANY VIBRATIONS WHILE DRIVING. THERE WAS NO ABNORMAL BULGING IN THE TIRES. PRIOR TO THE INCIDENT, THE CONTACT NOTICED THAT THE SIDEWALLS ON THE FRONT DRIVER AND REAR PASSENGER SIDE TIRES WERE CRACKED.

IN DECEMBER OF 2005 MY RED OIL LIGHT CAME ON, I WAS ADVISED THAT MY CAR NEEDED AN OIL CHANGE AND TO BRING IT INTO THE DEALERSHIP. INSTEAD OF AUDI REPAIRING OR REPLACING THE ENGINE AT THIS TIME, THEY SIMPLY CHANGED THE OIL. IN JUNE OF 2006 MY RED OIL LIGHT CAME ON. THE NEXT DAY THE ENGINE IN MY CAR BEGAN MAKING HORRIBLE NOISES AND DRIVING VERY, VERY POORLY. . MY SERVICE ADVISOR CALLED ME AND ASKED ME HOW OFTEN DID I CHANGE AND THE OIL AND WHO CHANGED THE OIL IN MY CAR. I ADVISED THEM THAT THEY ARE THE ONLY ONES WHO HAVE EVERY WORKED ON THE CAR. HE CALLED ME BACK AND ADVISED ME THAT AUDI WAS REPLACING THE ENGINE IN MY CAR. I AGAIN WAS NEVER TOLD ABOUT THE SLUDGE PROBLEMS. I WAS MADE TO FEEL THAT I WAS "LUCKY" BECAUSE THEY WERE DOING ME A FAVOR BY REPLACING THE ENGINE. AT THE TIME THAT THE ENGINE WAS REPLACED I WAS ALSO TOLD THAT I NEEDED TO PAY TO HAVE THE TIMING BELT, TEN ROLLERS RELAY AND THE WATER PUMP REPLACED. A COST TO ME OF OVER $500.00. I WAS TOLD THAT THEY WERE DOING ME A FAVOR BECAUSE THEY WERE NOT CHARGING ME FOR THE LABOR, JUST THE PARTS. IN JULY 2006, I NOTICED THAT ALMOST ALL OF THE COOLANT HAD LEAKED OUT OF THE NEW ENGINE AND WAS ON THE FLOOR OF MY GARAGE. I TOOK THE CAR IN FOR SERVICE AND WAS TOLD THAT THERE WAS NO LEAK AND THAT SOMETIMES WHEN AN ENGINE IS REPLACED THERE MIGHT BE AN AIR BUBBLE AND THAT MIGHT CAUSE THE COOLANT LEVEL TO DROP. I AGAIN ADVISED THE SERVICE ADVISOR THAT THE COOLANT WAS ON THE FLOOR OF MY GARAGE AND THAT WITHOUT A LEAK SOMEWHERE IT COULD NOT JUST COME OUT OF THE ENGINE. THEY AGAIN CHECKED IT OVER THE WEEKEND AND ADVISED ME THAT THEY FOUND A COUPLE OF DROPS OF COOLANT BUT DID NOT KNOW WHERE IT WAS COMING FROM. I SUGGESTED THAT THEY DRIVE THE CAR AND SEE IF THERE WAS A LEAK. THEY DID JUST THAT AND FOUND THE LEAK, THE MAJOR LEAK. MY SERVICE ADVISOR STATED THAT THE PART THAT WAS LEAKING WAS AN OLD PART FROM THE OLD ENGINE AND THAT I WOULD NEED TO PAY $375.00 TO HAVE IT FIXED. *NM

DT*: THE CONTACT STATED WHILE DRIVING ON THE HIGHWAY AT 20-25 MPH, THE RIGHT AND LEFT FRONT TIRES BLEW OUT FOR NO REASON CAUSING THE DRIVER TO HIT A GUARD RAIL. THE TIRES ARE THE ORIGINAL TIRES SOLD ON THE VEHICLE. NEITHER AIR BAG DEPLOYED. PRIOR TO THE ACCIDENT, THE TIRES WERE LOSING AIR AND THERE WAS A SQUEAKING NOISE COMING FROM THE TIRES. THE DEALERSHIP WAS ALERTED AND PUT AIR IN THE TIRES. THE TIRE INFORMATION WAS UNAVAILABLE. THERE WAS ONE PERSON INJURED AND THERE WAS A POLICE REPORT WAS TAKEN. UPDATED 05/16/2006. *AK *NM

THE FRONT SEAT (DRIVER SIDE) BACK PANEL PLASTIC CLIPS BROKE AND THE WHOLE BACK PANEL LOOSE OFF. THE DEALERSHIP REPLACE ANOTHER PLASTIC CLIPS ONCE BUT IT BROKE AGAIN.

MY 2002 AUDI A4 JUST HIT 69,900 MILES & THE 3RD TURBO ON MY CAR HAS JUST GONE BAD & HAS NOW DEVELOPED A TICKING NOISE IN THE VALVE-TRAIN. FIORE AUDI IN ALTOONA, PA LOOKED AT THE CAR & SAID THEY NEVER HEARD A NOISE IN THE TOP OF THE MOTOR & THAT THE "DENTIST DRILL" TURBO NOISE WAS CAUSED BY AN EXHAUST LEAK. I VERBALIZED MY CONCERNS OVER OIL SLUDGE ISSUES WITH THIS CAR & THEY PULLED THE VALVE-COVER & OIL PAN & FOUND OIL SLUDGE BUILD-UP IN THE OIL LINES FEEDING THE TURBO & IN SOME OF THE OIL GALLEYS IN THE ENGINE. AUDI OF AMERICA AGREED TO REPLACE THE TURBO AND THE OIL FEED LINES UNDER AUDI'S EXTENDED OIL SLUDGE WARRANTY. AFTER THE ENGINE WAS PUT BACK TOGETHER, FIORE FINALLY HEARD THE "TICKING" NOISE IN THE TOP OF THE MOTOR. AFTER PULLING THE HEAD THEY DETERMINED THAT THE ENGINE BLOCK AND THE CYLINDER HEAD WERE WARPED. FIORE TECHNICIANS INFORMED ME THAT THESE DAMAGES WERE CAUSED BY THE ENGINE BEING EXCESSIVELY OVERHEATED. THE CAR HAD NEVER INDICATED THAT IT HAD OVERHEATED, YET FOR THIS "EXCUSE/REASON", THEY REFUSED TO COVER ANY REPAIRS REGARDLESS OF THE FACT THAT I HAD PRODUCED RECEIPTS DOCUMENTING THAT THE OIL WAS CHANGED RELIGIOUSLY AROUND 3,000 MILE INTERVALS (WELL BELOW AUDI'S INITIAL RECOMMENDATION THAT THE OIL BE CHANGED EVERY 10,000 MILES, AS REFERENCED IN THE MANUAL, OR THEIR SUBSEQUENT RECOMMENDATION OF CHANGING IT EVERY 5,000 MILES) WITH AN AUDI RECOMMENDED FULL SYNTHETIC OIL AS PER THE SLUDGE WARRANTY POLICY. THE OIL LINES THAT FEED THE TURBO CHARGER WERE NEVER CHECKED OR REPLACED DURING ANY OF THE TURBO CHARGER REPLACEMENTS, OR OTHER OIL SMOKE COMPLAINTS, UNTIL NOW. AFTER OUR 3RD TURBO REPLACEMENT, OBVIOUSLY DUE TO OIL SLUDGE BUILD-UP, I'M NOW TOLD MY MOTOR IS NO GOOD. HAD AUDI TAKEN CARE OF THIS ISSUE WHEN THESE PROBLEMS WERE FIRST DEVELOPED & IDENTIFIED, IT WOULDN'T NEED A NEW ENGINE AT LESS THAN 70K MILES DUE TO AN ISSUE THAT IS WELL-KNOWN WITH THIS VEHICLE & THAT WAS ALSO OBVIOUSLY PRESENT WHEN THIS VEHICLES WARRANTY WAS IN FULL EFFECT. *NM

AUDI OF AMERICA DENIED A WARRANTY ON THEIR RECALL FOR OIL SLUDGE PROBLEM (AUDI LETER IN FILE), TO ALL 1.8 T ENGINES, ARGUING NO SERVICE WAS PROVIDE ON THE 13000 MILES WARRANTY PERIOD. AT THAT TIME THE VEHICLE WAS AN AUDI'S PROPERTY & CAR WAS IN THE AUDI'S DEALER FOR SERVICE ON THE 13,023 MILES. MAYBE NEGLIGENCE FOR SERVICING OR NOR RECORDED BUT PREVIOUSLY DRIVER WAS AN AUDI EXECUTIVE GETTING PAID FOR TEST & MILES. TITLE INDICATES AUDI'S FIRST OWNER SELLING WITH 26,103 MILES WHEN WE PURCHASED THE CAR. RECORDS IN OUR FILE AND CAR JUST BEEN FIXED ON OUR COST. THANKS FOR YOUR REPLAY. PEDRO. *NM

3 OF 4 BRIDGESTONE POTENZA RE-950 TIRES, SIZE 235/45/R17 93H TIRES HAVE EXPERIENCED DELAMINATION OF THE TREAD ON THE INSIDE WEAR EDGE; ALIGNMENT ON MY AUDI A4 HAS BEEN VERIFIED TO MEET MANUFACTURER SPEC, YET THE INSIDE EDGES OF THE TIRES HAVE BROKEN OPEN TO EXPOSE LAYERS OF TIRE AND THE INTEGRITY OF THE TIRE HAS BEEN BREACHED. IN ONE CASE, A 8 INCH BY 1/2 INCH BY 1/2 INCH SECTION COMPLETELY GAVE WAY AND FLEW OFF THE TIRE. THESE TIRES WERE DISCONTINUED BY BRIDGESTONE AND I NOW KNOW WHY. I REPLACED ALL 4 TIRES WITH BRIDGESTONE G09'S AND I HAVE NOT HAD THIS PROBLEM REOCCUR. NOTE, SYSTEM WILL NOT ACCEPT AUDI A4 AS VEHICLE TYPE, SO I USED TOYOTA; I DO HAVE A 3.0L A4 QUATTRO. *JB

THIS VEHICLE IS AN AUDI A4, 3.0 AUTOMATIC, 2ND OWNER, COMING OFF A 3 YR. LEASE IN WHICH ALL OF THE WARRANTY WORK WAS PERFORMED BY THE DEALER. THE VEHICLE HAS 62,000 MILES. THERE HAS BEEN A COMPLETE MECHANICAL FAILURE OF THE TRANSMISSION. THE DEALER SAYS IT MUST BE REPLACED AT A COST OF $9,213.72. DURING THE WARRANTY PERIOD. RECORDS SHOW THAT THERE WERE (3) OCCASIONS IN WHICH THE OWNER COMPLAINED ABOUT TRANSMISSIONS PROBLEMS. ON THE FIRST OCCASION, THE DEALER RE-PROGRAMMED THE SHIFT-CONTROL SOFTWARE. ON THE 2ND OCCASION THE DEALER REMOVED AND CLEANED THE CONNECTION TERMINALS OF THE TRANSMISSION CONTROL MODULE (TCM). ON THE THIRD OCCASION, THE DEALER REPLACED THE (TCM). THEN THE VEHICLE WENT OFF-LEASE AND THE DEALERSHIP SOLD IT AT AUCTION TO A USED CAR DEALER. SINCE THEN THE CAR WAS SOLD TO AN UNSUSPECTING CUSTOMER AND NO HISTORY WAS EVER PRODUCED WHICH DESCRIBED THE PREVIOUS TRANSMISSION PROBLEMS. THE TRANSMISSION HAD SOME INTERNAL DEFECT OR PROBLEM WHICH WAS NEVER PROPERLY DIAGNOSED BY THE DEALERSHIP MECHANICS, AND THEREFORE IT WAS JUST A MATTER OF TIME BEFORE COMPLETE FAILURE WOULD OCCUR. OF COURSE, THE DEALERSHIP AND AUDI USA IN MICHIGAN WOULD HAVE YOU BELIEVE THAT NOTHING WAS EVER WRONG WITH THE TRANSMISSION, ONLY THE (TCM). IF THAT IS THE CASE, THEN WHY WOULD COMPLETE TRANSMISSION FAILURE OCCUR SOON AFTER THE VEHICLE IS OFF LEASE WARRANTY, ESPECIALLY ON A SEALED UNIT, WHICH THESE UNITS ARE. *NM

DT: THE CONSUMERS VEHICLE HAD TWO TIRE FAILURES WITHIN THE LAST ELEVEN MONTHS FOR NO APPARENT REASON. THE MANUFACTURER STATED THAT THEY DID NOT KNOW WHY HE WAS HAVING TIRE FAILURE. MICHELIN, PRIMACY, SIZE IS 235/4517. ON JUNE 24,2004, THE CONSUMER NOTICED A LOSS OF TIRE PRESSURE WHICH WAS ABOUT 1LB OR 2 EVERY MONTH. THE PROBLEM WAS UNABLE TO BE FIGURED OUT. WHILE REPLACING THE VALVE STEM, ALONG WITH PLACING THE TIRE BACK ON THE RIM WHILE TRYING TO RE-INFLATE THE TIRE, THE INSIDE WALL OF THE TIRE BLISTERED. THE VEHICLE WAS UNSAFE TO DRIVE. THE TIRE WAS SENT TO MICHELIN FOR EVALUATION. THERE WAS A TINY LEAK IN THE TIRE, BUT THAT WASN'T ENOUGH TO CAUSE THE BLISTER, REEVALUATION COULD NOT DETERMINE WHY THE TIRE BLISTERED. THE REPLACEMENT TIRE FAILED ON 5-25-2005 WHILE IN A PARKING LOT AND THE TIRE WALL BEGAN TO SEPARATE FROM THE TIRE. AMERICA TIRE COMPANY ANALYZED THE TIRE, AND NO CAUSE FOR THE TIRE FAILURE WAS DETERMINED. ALSO, THIS TIRE WAS SENT FOR EVALUATION AND THE CONSUMER HAS NOT HEARD ANYTHING YET. HE TRIED TO FIND OUT FROM TIRE MANUFACTURER AND AUDI ABOUT THE RECALLS, AND THEY WOULD NOT PROVIDE ANY INFORMATION. *AK *SC *JB