2018 AUDI Q5 Complaints

On July 12, 2023 I took my 2018 Audi Q5 to the dealership of Westwood in Audi Massachusetts for an oil change. according to the dealer, the coil mount was broken, and it would lead to coil spring breaking. it is concerning because the car only has 53,000 miles and it’s driven only on the street and it’s not used for off-road and it was never driven hard. Only this dealership ever touched my car and they had never reported any flaws while I had the extended 5-year warranty. This was my first dealership visit for no change without extended warranty. If the coil springs break, I will have no warning so it seems like a safety concern given that the car is relatively new. I searched on the web and apparently 2018 Audi Q5 seem to have a problem with the rear driver side coil springs and coil mount. Did dealership said this is normal wear and tear on the 53,000 mile Audi. They also said that the engine mount would have to be replaced soon in the near future, and they said it was normal wear and tear. I guess the engine could fall on the ground, another safety problem without any warning. Thank you for your time.

We purchased our 2018 AUDI Q5 in May 2018, which currently has 31,567 miles. Having done the majority of the driving, I am pleased overall, and continue to be a proud AUDI owner. However, as with all new cars, we had some glitches. For example, when backing out of the garage, the pre-sense would activate for no apparent reason, causing the brakes to lock up This happened three times and each time the Service Department was able to recalibrate the system. I felt the problem was resolved until recently when it occurred for the fourth time. This is not the reason for my letter but is intended to provide background information I feel is related to a more serious problem. Recently I have experienced situations that concern my safety and the safety of my passengers, not to mention other drivers, especially those immediately behind me. On two occasions while driving on the open road, the brakes have slammed on even though, fortunately, there were no other vehicles or impairments near us. (Incident dates: 05/28/2023 and 06/09/2023.) It was indeed a frightening experience, to the point where my wife will not drive the car believing that the potential for another incident could occur (reference previously mentioned backup issues). My AUDI Advisor, whom I highly regard, has provided me with a five step procedure for bypassing the associated emergency braking pre-sensor(s), which requires being activated with each drive cycle. I did some online investigating and discovered that this is a known problem since at least 2016 as you will read in the attached article. Also included is a related Audi Technical Service Bulletin. https://www.audiworld.com/forums/a4-b9-platform-discussion-212/permanently-disable-pre-sense-2945351/ https://static.nhtsa.gov/odi/tsbs/2020/MC-10176756-0001.pdf Reference Page 7. After years of known awareness on the part of AUDI corporate, I would conclude this work-around is not a fix but a design flaw and known safety risk.

My 2018 Audi Q5 has 53,000 miles per the dealer the coil spring seat is broken. Driver rear spring is broken ,rear coil spring mounts are corroded, and if left on resolved my suspension can fail. The dealer also states that this may result in uneven tire wear poor handling in for fuel economy. It is somewhat confusing because all this sounds like a major safety issue since involves the suspension. A simple, Google search also showed me that I’m not alone, that many customers are experiencing serious, similar problems with low mileage Audi cars. As always, thank you for your time I have all documentation for my car which was purchased at the dealership and serviced at the dealership without any problems being reported until now

My 2018 AUDI Q5 had the 5-year/50,000 mile factory recommended service in August 2022, the vehicle only hadwith 42,000 Miles and everything was perfect as it was the last year of the five year service extended contract. In July 2023 I was told the engine mounts needed to be replaced. Both mounts and vehicle has 53,000 miles. Basically mounts cannot the engine and transmission in place .This recommendation was done as part of the 60,000 mile recommended factory service based on my Google research. Many Audis have disorder failure which is which can be catastrophic because there are no warning lights for the engine mount failure when the car auto stops and starts it shakes. This has hung always been a standard, but annoying feature of the car, which cannot be turned off for emission purposes. Clearly the engine mounts cannot handle the auto start/stop of the vehicle. That’s why it’s failing for so many vehicles. It is frustrating given that the car is a $54,000 car and at 53,000 miles I run the risk of the engine falling on the ground , this information is widely available on the Internet easily accessible on Google. I ask that you please look into it. thank you for your time always . What is bizarre is that now when I accelerate hard, I can feel a little vibration of the engine before I didn’t but that’s something I cannot explain at the moment. The dealer that sold me the car brand new is the only dealership that has ever touched my car, and my car was always serviced as recommended once a year

The check engine light came on so I stopped at the nearest auto repair shop and the codes came back that the thermostat was sticking partially closed and the water pump was leaking.

THIS VEHICLE HAS ELECTRICAL ISSUES. THIS VEHICLE WATERPUMP FAILED TWICE WHICH I HAD TO REPAIR THIS VEHICLE GIVES WARNING SIGN’DRIVE SYSTEM MALFUCTION’ CODES DIRECTING TO TURBO CHARGER BUT IT IS ACTUALLY THE WASTEGATE THATS THE ISSUE-WHICH I HAD REPLACED AFTER THROWING A NEW TURBO. THIS VEHICLE HAS ISSUES WITH THERMOSTAT WHICH I HAD REPLACED TWICE. I HAVE PAYED ALL REPAIRS OUT OF POCKET AND UNTIL TODAY THERE IS NO RECALL.SOMEONE PLEASE TAKE A LOOK INTO THIS MATTER ANY INFORMATION NEEDED FROM ME OR MY MECHANIC I CAN BE CONTACTED VIA EMAIL -: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The car is totalled. My car tripped 9+ malfunction warnings, after starting and driving. These included rear brake lights, directionals, start/stop system, and more. It appears that the sunroof leaks, and the roof drains were clogged (even though they were specifically checked and cleaned by the dealer 2 months earlier). This led to water accumulating in the areas under the back seat (a prior recall which allegedly had been addressed...NHTSA campaign number: 21V947000. Audi’s number for this recall is 90S9.), and in the rear wheel well area, where electronics control modules live. The car eventually had to be towed to the dealer. It was initially estimated to cost $9,500 to repair. But, after several weeks, more water was found and it was declared not worth repairing.

Rear suspension coil spring was broken, with only 62,000 miles. This sounds similar to the problem with this car's cousin, the 2018-19 VW Tiguan, which had a recall. (https://www.consumerreports.org/car-recalls-defects/volkswagen-recalls-cars-suvs-springs-could-break/)

The contact owns a 2018 Audi Q5. The contact stated that while starting the vehicle in a severe rainstorm, the vehicle experienced electrical failures, which included the head lights flashing and the horn activating before the vehicle suddenly became inoperable. The vehicle was towed to the local dealer who discovered that rainwater had leaked into the rear of the vehicle and the electrical components were submerged in water causing an electrical failure. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the vehicle was previously serviced under the NHTSA Campaign Number: 21V947000 (Electrical System, Structure). The failure mileage was 53,000.

Brought to dealer for routine maintenance and was told both rear springs are broken and need to be replaced. Last time it was in the shop was for a safety inspection in March with no reported issues with springs. the springs are a critical suspension component and put me and others on the road at risk every time I drove it due to rollover, loss of control and bottom out potential while driving. Yes dealer inspected and confirmed the component failure and suggested replacement. No indication on dashboard or warning lights.