2018 AUDI Q5 Complaints

TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT STATED THAT THE INSTRUMENT PANEL WENT BLANK WITHOUT WARNING AND THE INDICATORS AND GAUGES COULD NOT BE VIEWED. THE VEHICLE WAS TAKEN TO MCKINNEY AUDI (6650 TEXAS STATE HWY 121, MCKINNEY, TX 75070, (972) 390-2100) WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED PATCHING IN THE "S 5 CHIP". THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,392. THE VIN WAS UNKNOWN.

GOING DOWN THE ROAD AND MOON ROOF EXPLODED. AUDI SAYS IT WAS A ROCK, BUT NO OTHER VEHICLE WAS AROUND. WE WERE DRIVING BETWEEN 50 AND 60 MPH. SOUNDED LIKE A SHOT GUN WENT OFF IN OUR CAR. GLASS WENT EVERYWHERE. HIGH SAFETY ISSUE. ONCE AGAIN A ROCK DIDN'T HIT US THE MOON ROOF'S ARE NOT SAFE.

5)ESTABLISHING A BLUETOOTH CONNECTION IS INTERMITTENT WITH A SAMSUNG GALAXY S9. OFTEN THE MMI WILL INDICATE THAT IT CAN'T CONNECT. IF THE CAR IS IN REVERSE WITH THE PARKING ASSIST DISPLAYING THE REAR VIEW CAMERA, THE BLUETOOTH CONNECTION SCREEN CAN SUDDENLY APPEAR REPLACING THE REAR VIEW IMAGE WHILE THE CAR IS ACTIVELY BACKING UP. THE REAR VIEW CAMERA IMAGE IS NO LONGER AVAILABLE WHILE THE VEHICLE IS IN REARWARD MOTION. THIS HAS HAPPENED ON MULTIPLE OCCASIONS.

1)AUDI PRE-SENSE ACTIVATED WHILE VEHICLE WAS STATIONARY, IN DRIVE, WITH DRIVER'S FOOT ON THE BRAKE. THIS OCCURRED WHILE WAITING IN THE LEFT TURN LANE OF A TRAFFIC LIGHT. THE SEAT BELT PRE-TIGHTENED SUDDENLY, AND FORCEFULLY. WHILE THE VEHICLE IS STOPPED AT A LIGHT THE OCCUPANTS COULD BE EXPECTED TO BE LEANING OVER, LOOKING IN THE GLOVE BOX ETC., AND THE PRE-TIGHTENING OF THE SEAT BELT COULD CAUSE AN INJURY. THIS IS ALSO STARTLING, SINCE IT SEEMS INDICATIVE OF A COLLISION, AND COULD CAUSE THE DRIVER TO REMOVE THEIR FOOT FROM THE BRAKE LOSING CONTROL OF THE VEHICLE. THE PRE-SENSE SYSTEM IS SUPPOSED TO ONLY BE ACTIVE ABOVE 20MPH. ITS ACTIVATION WHEN THE VEHICLE IS STOPPED IMPLIES A SERIOUS SAFETY DEFECT. COULD THIS DEFECT CAUSE OTHER SAFETY RELATED SYSTEMS TO ACTIVATE INCORRECTLY LIKE THE AIR BAGS?

THE MIL LIGHT IS ON, PREVIOUS OWNER RETURNED THE CAR IN 8 MONTHS, WHEN I BOUGHT THE CAR THEY TOLD ME THE ENGINE WAS REPLACED WITH ANOTHER NEW ENGINE AND IT'S ALL SET, YET AFTER ONE MONTHS OF BUYING THE 10K MILES CAR THE MIL LIGHT CAME ON???

VAG HAS KNOWN AND ADDRESSED THIS PROBLEM IN PREVIOUS MODELS. THE RUBBERIZED MATERIAL ON INTERIOR TRIM PIECES IS PEELING OR DELAMINATING. NO CAUSTIC CHEMICALS OR CLEANING AGENTS HAVE EVER BEEN USED TO CLEAN OR PROTECT THE PIECES.

ON MULTIPLE OCCASIONS WHEN DRIVING THE AUDI Q5 THE PRE-SENSE ENGAGES INAPPROPRIATELY (NO TRIGGER) RESULTING IN AN IMMEDIATE AND HARSH BRAKING OF THE CAR TO A COMPLETE STOP. IN TRAFFIC, THIS POSES A SIGNIFICANT RISK OF A CRASH RESULTING IN DAMAGE AND POTENTIAL BODILY INJURY. THE AUDI PRE-SENSE IS DESIGNED TO STOP A CAR FROM AN IMMINENT CRASH, HOWEVER AN APPARENT FLAW IN THE TECHNOLOGY ENGAGES THE PRE-SENSE WITHOUT TOTALLY UNNECESSARILY (NO CROSS TRAFFIC, AT LEAST 10 FEET FROM A BUSH OR OTHER OBJECT). NOT ONLY DOES THE UNEXPECTED AND UNNECESSARY HARD AUTO-BRAKING ADD WEAR AND TEAR TO THE BRAKES AND SUSPENSION, IT POSES A REAL RISK OF AN ACCIDENT AS OTHER DRIVERS DO NOT EXPECT THE SUDDEN AND UNNECESSARY BRAKING. THIS HAPPENS INTERMITTENTLY WITHOUT A PATTERN IN DRY AND WET WEATHER ON A FLAT SURFACE OR AN INCLINE. ALWAYS OCCURS WHEN IN REVERSE.

TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT STATE THAT THE VEHICLE INDEPENTLY ENGAGED THE COLLISION BRAKE SYSTEM ON SEVERAL OCCASIONS THE FIRST WAS THE EVENING OF FEBRUARY 12TH AT APPROXIMATELY 19:00 EST. WHILE TRAVELING SOUTH ON LAHSER ROAD AT APPROXIMATELY 45 MPH WITH NO OTHER VEHICLES IN THE AREA THE VEHICLE SENSED A POTENTIAL FRONT END COLLISION AND APPLIED FULL BRAKES. THIS CAUSED LOSS OF CONTROL OF THE VEHICLE THE SECOND EVENT WAS MARCH 4 AT APPROXIMATELY 16:00 EST. WHILST DRIVING HOME I CAME TO A STOP AT THE LIGHT WITH A TRUCK IN FRONT OF MY VEHICLE. NO WARNING WAS DETECTED. AS THE VEHICLE IN FRONT OF ME DEPARTED THE VEHICLE WARNING SYSTEM CAME ON. IT DID NOT APPLY BREAKS AT THIS TIME JUST A FALSE POSITIVE SENSOR WARNING. THE FIRST INCIDENT WAS PASSED OFF AS THE RESULT OF ICE, WHILE NOTICE SENSOR WARNING WAS EVIDENT THE SECOND INCIDENT WAS REPORTED TO THE DEALER ON MARCH 4 AND NO RESPONSE HAS BEEN RECEIVED. I FEEL THIS VEHICLE HAS TWICE PROVIDED UNSAFE ACTIONS AND NEEDS TO BE ADDRESSED BEFORE I HAVE A CHILD IN THE VEHICLE AND HAVE AN INCIDENT THAT HARMS AN INDIVIDUAL. THE VEHICLE WAS TAKEN TO AUDI OF ROCHESTER HILL 45441 DEQUINDRE ROAD ROCHESTER HILL MICHIGAN 48307 PHONE NUNBER (248)-997-7400 TO HAVE A DIAGNOSTIC PERFORMED THE DEALER ADVISED THAT THE VEHICLE COLLISION SYSTEM MALFUNCTION DUE TO ICE ON THE SENSOR. THE VIN INFORMATION WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 600.

YESTERDAY WHILE DRIVING ON US HWY 41 IN MARQUETTE, MICHIGAN (BELOW THE POSTED SPEED LIMIT - I WAS TRAVELING AT 40 MPH) AND WHILE BRAKING FOR A TRAFFIC LIGHT THE VEHICLE LOST TRACTION AND DID NOT ENTER THE SKID CONTROL MODE. UPON APPROACHING THE SIGNAL TO A STOP, THE VEHICLE SKID INTO THE ADJACENT RIGHT LANE. THERE WAS NO CAR IN THE ADJACENT RIGHT LANE AND NO COLLISION. MY AUDI IS EQUIPPED WITH AUDI'S RECOMMENDED WINTER WHEELS AND WINTER TIRES (AUDI WINTER WHEEL AND TIRE PACKAGE NUMBER: NPN071069), I STRONGLY SUSPECT THAT THE DEALER'S RECOMMENDATION TO MATCH THE WINTER TIRE PRESSURE TO THAT OF THE ALL-SEASON OEM TIRES CAUSE THE WINTER TIRES TO BE OVER-INFLATED, AND THUS NOT MAKE PROPER CONTACT WITH THE ROAD. DEALER AND THE MANUFACTURER DO NOT PROVIDE MANUFACTURER RECOMMENDED INFLATION PRESSURES SPECIFIC TO THE WINTER TIRES 1) ON THE TIRE AND LOADING INFORMATION TAG ON THE B-FILLER, 2) NOR IN THE OWNER'S MANUAL, 3) AT THE DEALERSHIP, NOR ON 4) THE MANUFACTURER'S ONLINE MAINTENANCE AND REPAIR DATABASE AUDI ERWIN PORTAL (WWW.ERWIN.AUDI.USA.COM). I HAVE ASKED THE DEALER SERVICE DEPARTMENT FOR ASSISTANCE ON 2 OCCASIONS, AND HAVE RECEIVED THE SAME ANSWER - THE COLD INFLATION PRESSURE OF 33 PSI FRONT AND 36 PSI REAR FOR THE ORIGINAL FACTORY TIRES (225/45 R20 101H) SHOULD BE USED FOR THE WINTER TIRES (235/65 R17 104H M+S). EVEN IF THIS ANSWER WOULD BE FOUND TO BE CORRECT, IT SHOULD BE SUPPORTED BY APPROPRIATE RESOURCES READILY AVAILABLE TO THE CUSTOMER. IF THE ERWIN PORTAL DID PROVIDE THIS INFORMATION (WHICH IS DOES NOT), THE CUSTOMER SHOULD NOT HAVE TO PAY FOR A SUBSCRIPTION TO ACCESS THIS INFORMATION. I'VE ATTACHED THREE (3) ITEMS FOR YOUR REFERENCE ARE ATTACHED.

AS I WAS PREPARING TO PARK AT MY LOCAL GROCERY STORE IN AN ASSIGNED SPACE I EXPERIENCED A SUDDEN UNINTENDED ACCELERATION. THE FRONT END SLAMMED INTO A CONCRETE RETAINING WALL, CAUSING MAJOR DAMAGE TO BOTH MY VEHICLE AND THE RETAINING WALL. THE CAR WAS PRACTICALLY AT A COMPLETE STOP WHEN THIS OCCURRED. ADDITIONALLY WHEN I REVERSED THE CAR IT ACCELERATED BACK AT A RAPID SPEED. IT WAS VERY SCARY AND THANKFULLY NOBODY WAS INJURED OR WORSE. THIS COULD HAVE BEEN A SERIOUS OR FATAL SITUATION AND I FEEL THAT THERE WAS SOME KIND OF ELECTRONIC FAILURE. CONSIDERING THE SAFETY RECORD ON THIS CAR I FELT VERY UNSAFE AND NOT IN CONTROL.