2019 AUDI Q5 Complaints

Clock spring I drive a 2019 Volkswagen Audi Q5. My vehicle was serviced on [XXX]. After the service I received a video message saying “overall my vehicle appeared to be in excellent condition”. The following day I was out running errands and the airbag light came on. I thought it may be a glitch due to something that happened during the service. Based on my driving, my signal and the control panels were working as I was able to adjust the radio and call my mother using the steering wheel controls. I contacted the dealership initially I was told because it was Saturday, It would be Monday before anyone could assist me. However, about 15 minutes later, the serviceman, David, who took care of me on Friday called me back. After discussion, he told me I could bring my vehicle in. I brought the vehicle in and waited approximately an hour. The service man later told me that it was the clock spring; however, they were not sure what exactly was wrong with the clock spring. I was placed in a rental and told they would contact me later. Before close of the service department on Saturday, I received a call from the service man who stated it was indeed the spring. He did not specify what exactly was the problem, but that it would need to be replaced. I was looking at cost of $1600. He also told me this is unusual given the number miles that I have on the vehicle I know that Volkswagen has had issues with the clock spring on some of its vehicles. Therefore I am wondering could this potentially be a problem with some Audi vehicles as well? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Seat belt would not release. The first dozen or so times it was extremely difficult to get it to release. Over time it became less difficult, still a struggle. It is currently at Audi of Greenville, SC waiting for a replacement part for a safety issue at a cost of almost $800.

I was driving on the highway in the early morning hours and several warnings appeared stating that the left and right tail lights, left and right brake lights, and center brake lights where faulty. It was dark outside and raining, and I immediately had no rear lights of any kind driving on the highway. The dealership was able to correct the issue with a technical service bulletin, but given the extreme danger involved in not having any working rear lights, I would expect this to be a recall and done free of charge, regardless of warranty status. Because my vehicle was 10K miles beyond the warranty, I had to pay a flat diagnostic fee which simply doesn't make sense. If there is service bulletin, why isn't this update made proactively?

My vehicle does a few things that are dangerous. Number 1 the emergency brake went on automatically when I was driving the parkway in New Jersey telling me to watch my surroundings. I was driving late in the evening and no cars were in my immediate distance. Another issue, the emergency warning light just came on my dash telling me my light above my license plate was faulty and I was almost rear ended by the vehicle behind me. My tail lights just stopped working out of no where. Also, when I am backing into a parking space the brakes will automatically slam on when there is no need.

When driving in extreme cold (ambient temperatures of -35 or colder) and I reach a speed of 50mph or higher, my engine fails. The dealership refuses to resolve this issue. I am listing the first time this happened, although it is an ongoing issue.

The right rear tail light assembly module which regulates the backup and braking light has not been operable since 05/18/2023. I was informed by Audi online I need to order a new assembly because the bulbs that are installed cannot be changed. I ordered the new part on 05/19/2023 from Audi of Chandler, AZ. and was informed it will take anywhere from 4-6 weeks. I was informed there are currently two thousand of these tail light assemblies on back order. I then contacted the Audi dealerships in Gilbert, AZ. and Scottsdale, AZ. and was informed of the same back order situation. I called the Audi dealership in Chandler, AZ. on 07/14 and was informed by the parts manager there are still 600 assembles on back order. I then contacted Audi corporate on 07/28/2023 to lodge a complaint. I was told I was to receive a call back within two days after a review. After not receiving a call back I contacted Audi on 08/01/2023 and again was informed of no new information. I received an email on 08/01/2023 from Audi customer care informing me to contact a specific representative. I left two voice messages on 08/02/2023 and was never contacted. The email also stated to reply if I care to do so which I did on 08/02/2023 with no response. On 08/03/2023 I left a message for two different representatives and have not heard back. The case # with Audi is [XXX]. This is a circuity problem which Audi must know about if at one point they had two thousand of these tail light assemblies on back order. This non functioning taillight assembly is a serious safety hazard which needs be corrected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sunroof exploded--no sign of rock (not near overpass), gun shot, bird,etc. It just blew up at highway speed on 6/17/2023 near milepost 98 on I-55 south near Cape Girardeau MO. Fortunately the interior cloth sunshade prevented glass from entering the vehicle. We were at risk from the shock of the situation and the possibility of glass debris (but see above). No warning, no inspections.

I have a 2019 Audi Q5 with under 24k miles over the past 4 years of new vehicle ownership. There have been 5+ instances where I am driving under normal conditions and suddenly the vehicle jerks abruptly, slows down to half the original speed (from 65 mph on freeway to 30 mph), gear shifting becomes irregular and the following indicators appear on the dashboard: 1) check engine light, 2) vehicle repair required 3) warning icon w/ triangle around and exclamation point. "Drive system malfunction" note appears on screen. Ignition cycling may temporarily remove the warning indicator lights, however the same exact issue happens once I'm back on the road - sometimes only driving at 20 mph through residential streets. I have taken the vehicle into Audi service centers for immediate repair after each incident, only to have this become a recurring issue. This is an extremely dangerous situation where a vehicle could unexpectedly reduce speeds and potentially result in traffic accidents. I have found many internet posts on this same exact issue which are major concerns of Audi owners.

Traveling north Interstate 95 about 40 miles south of Jacksonville, Fl. 4/7/23 at 8 am. Traffic slowed , brakes flailed , no emergency brakes, hit others cars and travelled off road, car flew into a tree 10 ft up, cut off the top of tree and landed on nose upside down against a tree

The contact owns a 2019 Audi Q5. The contact stated that after parking the vehicle and with the engine idling, she exit the vehicle, and moments later the vehicle erroneously began to drive forward and crashed into an office building. During the crash, no injuries were reported. The cause of the failure was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 35,000.