2021 AUDI Q5 E Complaints

In several instances, my Audi Q5 has erroneously thought there was a road hazard and slammed on the brakes. It was terrifying. Luckily there were not cars close behind or they would have collided with my car. We took it to the dealer who adjusted the system they call “Pre-sense” but the car still slammed on its brakes for no reason a couple of months later.

Every possible warning light came on without notice and the car came to an abrupt halt. Ultimately the front tires locked and the car could not be moved out of park. This happened at Yosemite National Park and was very dangerous. Fortunately I was able to glide most of the car to the side of the road (not all) before the complete shutdown of all systems. The car was towed to our Audi dealer. Audi confirmed that it was the Gateway Module that had completely shut down due to "water ingress." This was perplexing because: 1) There had been a recall to fix this issue in similar Audi's about a year ago and we had promptly taken it in for the fix; and 2) We did not spill any water on the back seat nor drive over any substantial water which in any event should not have resulted in a complete system failure based on the fix that had been prescribed for the recall. Audi indicates they have fixed the issue and applied a sealant underneath as an added measure. We are very concerned about how - after the recall fix - this could have happened and want to know what assurance there is it cannot happen again.

The contact owns a 2021 Audi Q5E. The contact stated that the vehicle was initially taken to the dealer due to an accident unrelated to a failure; however, the contact stated that while his vehicle was being serviced at the dealer, he was notified by the technician that the VIN was included in NHTSA Campaign Number: 22V742000 (Back Over Prevention) however, during the software update, the infotainment module became corrupted and needed to be replaced. The vehicle had not yet been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 11,000. Parts distribution disconnect.

Charging socket lock errors out. Disables charging and inhibits the vehicle’s electric drivability. The vehicle displays the following error: Could not execute action. Locking error in charging system.

During heavy rain storms, the audi windshield wipers will stop whenever the car is at a stop. This occurs at every setting, auto, low or hi Settings. This is very dangerous especially at a stop light or sign. A pedestrian could be walking in front of your vehicle and because your wipers are not operating you could not see the pedestrian walking in front of your car. Very dangerous!

Six months ago received a warning saying Electrical System Failure: safely stop vehicle. Took it to the dealer. They had the vehicle 30+ days and said they had finally fixed it. Almost immediately began receiving the same error message upon driving vehicle again. Called dealer and asked what to do. They said it must be a sensor problem because they replaced everything. Said it could be ignored. Warning light would come on and then go off periodically but we continued to drive vehicle on dealer's advice. Then, one night, while traveling on a local street, received a warning that there had been a Transmission Failure, and vehicle came to a sudden halt, blocking traffic. Wheels locked, making it extremely hard to get onto a tow truck. Had been driving on the highway shortly before this happened and could have died if the car had suddenly stopped moving at highway speed.

The contact owns a 2021 Audi Q5 E. The contact stated that when she purchased the vehicle the MMI (Multimedia Interface) system failed to load correctly. The contact stated that the dealer informed her that the system would upload later as the system was not communicating with Audi corporate and she would be able to finish the programming later. The contact stated that the vehicle was taken back to the dealer as messages that the navigation system was not loaded, the driver assistance was inoperable, the fuel gauge display was incorrect, and the Lane Assist feature had failed. The contact stated that she had experienced the failure for the past year. The contact stated she received notification of NHTSA Campaign Number: 22V742000 (Back Over Prevention) several months ago and the dealer informed the state DMV that they were unable to repair the recall at the time. The contact stated that she had been communicating with the director at her state DMV as she was unable to have the dealer repair the vehicle. The contact stated that a case was not opened with her state DMV. The contact stated that the manufacturer and dealer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The approximate failure mileage was 10.

When the car was initially purchased in 2021 a fully filled gas tank and fully charged battery gave a total range of approx 400-420 miles. As of recently the fully filled up gas tank and fully charged battery are giving a digital range reading of 368 miles. At the minimum this is a 32 mile to 52 mile range difference. Took it to the dealership on Jan 2023 after noticing an issue in December 2022 and they are insisting the systems are correct and working. They are refusing to look into the matter. We are not sure if the sensor is wrong or if the car is prematurely stopping fueling internally causing it to not fill and give this reading.

The contact owns a 2021 Audi Q5 E. The contact stated that while driving at 45 MPH, the vehicle came to a sudden halt as the malfunction indicator light illuminated the instrument panel. The contact was able to restart the vehicle after approximately 15 minutes and drove the vehicle to a dealer(Audi of Quad Cities-1777 E 53rd St, Davenport, IA 52807) where they discovered a defective switch on the vehicle's battery pack which was linked to TSB-9321462062953/1. The contact had the switch repaired by the dealer. The contact stated that the failure recently occurred again while driving at 30 MPH; however, the time, the vehicle failed to restart. The contact had the vehicle towed to a dealer where it remained in their possession and where it had yet to be diagnosed. The manufacturer had been notified of the failure and he was sent a form for a possible vehicle buyback. The vehicle had yet to be repaired or diagnosed. The failure mileage was approximately 2,000.

The contact owns a 2021 Audi Q5. The contact stated that while starting the vehicle, there was an abnormal noise and all the warning lights illuminated. The contact proceeded and drove at 15 MPH, the vehicle started jerking and could not be driven any further. In addition, all the windows were independently opened and closed. The vehicle was towed to a dealer where it was pending a diagnosis. The vehicle was not repaired. No further information was available. The failure mileage was 10,000.