2018 AUDI Q7 Complaints

After the shutdown of 3G network, my 2018 Audi Q7 Prestige lost some great features. Audi USA sent a recall 91CD which is basically the notice that 3G network will be shutting down from 2/22. This deactivates app based features like lock/unlock, vehicle monitoring, vehicle related data etc. When taken to the dealership "Audi Minneapolis" with letter from Audi USA, dealership just upgraded the software but refused to upgrade the hardware. They asked $400 to upgrade the hardware. This is really inconvenient for the customer and also a safety issue as I am thinking. Please look into this and pressure Audi USA to come up with a resolution. Attached is a chat script with AudiUSA. Basically customer has to live with the issue.

I recently purchased a CPO 2018 Audi Q7, and shortly after purchase, I encountered the problem indicated in this TSB about break squeal (https://static.nhtsa.gov/odi/tsbs/2018/MC-10153128-9999.pdf) I contacted the dealer (Audi North Austin, located at 12971 Pond Springs Road, Austin, TX 78729) to fix this problem, but was refused because my car does not meet the criteria specified in the TSB, namely 24 Months / 24,000 Miles (my car has 27,700 Miles). In doing so, I found another TSB (https://static.nhtsa.gov/odi/tsbs/2018/MC-10153129-9999.pdf) with the same problem as in my car. And it has different criteria, namely 48 Months/50,000 Mile. In this regard, I would like to ask why there are different criteria for the same problem? Why are 2017 Audi Q7 models has 48 Months/50,000 Miles to fix this problem, but 2018 Audi Q7 only 24 Months/24,000 Miles ?

Icy road, pulling up to stop sign, at 5-8 MPH , had just pulled out of parking space, touched brakes to slow down, brakes locked up, tried to pump to release brakes with no response, car stopped brakes released.

Noticed front Goodyear Eagle Sport 285/45R20 tread are cracking and peeling. This is my second set of at the same OEM tire having the same phenomenon as original tires that came with vehicle when purchase new. Per dealership, this is a known issue with Goodyear tires and was recommended to switch to Pirelli tires. Current tires are still under manufacture warranty but if there is a known issue, why is Goodyear still selling tire? This failure seems to occur after about 15k to 18k miles of usage. Concern tread will tear apart at high speed and could cause an accident on there road.

Dear Leadership @ NHTSA, On July 5th, I reported an incident of Air conditioner not working on my Audi Q7 car with Dealer- Audi Bellevue, located at 1533 120th Ave NE, Bellevue Washington 98005. Findings from the service team was, faulty Control Module and it was replaced. However, this replacement did not fix the problem. Further Investigation led to puncture in the Condenser as the cause. I was told the Condenser had to be replaced. I spoke to my service advisor and Supervisor of the service advisor. My question to them was “How can the condenser get punctured, which is under the hood of the car. My car never met with any accident”? Per Dealer Supervisor, While driving rocks from the road, can make its way through the front grill and make a hole on the Condenser and this is a known issue. My concern is, if this is a known problem, why is Audi still sticking to this Design where it can let rocks pass through the front grill to make a dent on the Condenser. This is causing a huge inconvenience/hardship to customers like me. I had to spend $1,542.62 for the condenser replacement(though I had a Platinum extended warranty) and had to leave my car at the workshop for 11 days. Now that the Condenser is replaced and working fine, the issue does not resolve here, rocks can potentially come through the front grill and can make a dent on the condenser again. This is still an OPEN issue. If that happens again, I will have to go through the same cycle of hardship/hazard/inconvenience. From inspection standpoint, the punctured condenser should be available with my Dealer. I have not made a claim through insurance, so no inspection is made on this condenser. I am not certain when the rocks would have puncture the condenser and there is no indication when the condenser was punctured. Since I noticed my Air conditioner not working on June 27th, I believe this incident of condenser puncture could have happened a week before.

When I was driving and trying to make a right turn to merge into the traffic, the transmission suddenly stalled and stuck in neutral, put my car in the right lane with large traffic on the lane and forced other cars to make sudden stop. After restarting the engine multiple times, it was suspected that somehow the transmission is always in neutral while the onboard system showing it is in driving mode. I had to get out of the car to push it to a safe side road. This is all sudden while car engine is running. Initially the onboard dashboard shows Transmission Malfunction, but after restarting even that error message disappeared, while the transmission is still not engaging.

STATIONARY VEHICLE: FOR THE LAST 3-4 WEEK THE SEAT BELT DOES NOT WANT TO FASTEN. I HAVE TO REALLY WORK WITH IT TO FASTEN. ALSO ,IT IS DIFFICULTY TO UN-FASTEN ONCE IT IS FASTENED. THIS PROBLEM IS INTERMITTENT AND IS GETTING HUNG MORE FREQUENTLY. I ASK THE AUDI DEALER IN MELBOURNE TO CHECK THE SEAT BELT ABOUT 5- MONTHS AGO. THEY SAID THEY COULD NOT REPRODUCE THE PROBLEM WITH THE SEAT BELT. BUT TO ME THIS IS A REAL SAFETY PROBLEM.

AT TIMES, THE "STOP-START" SYSTEM SEEMS TO FALTER WHEN THE VEHICLE HAS SLOWED TO ALMOST A FULL STOP, BUT NOT QUITE. IF I TRY TO ACCELERATE I GET A FEW SECONDS WHEN NOTHING HAPPENS. I FEEL THAT IT IS EITHER A TRANSMISSION CAUGHT BETWEEN SHIFTS OR AN ENGINE FALTER. I HAVE MENTIONED THIS TO THE DEALER, BUT WAS TOLD THAT "THAT'S HOW IT IS".

TL* THE CONTACT OWNS A 2018 AUDI Q7. THE CONTACT STATED WHILE DRIVING AT 25 MPH, A WARNING MESSAGE INDICATING 'STEERING MALFUNCTION PLEASE VEHICLE' ILLUMINATED. THE CONTACT PULLED OVER, SHUT OFF THE VEHICLE AND ATTEMPTED TO RESTART THE VEHICLE, HOWEVER THE MESSAGE WAS STILL DISPLAYED. THE CONTACT LEFT THE VEHICLE AT A PARKING LOT OVER NIGHT. THE CONTACT HAD THE MANUFACTURER TOW THE VEHICLE TO A LOCAL DEALER BELL AUDI (782 US-1, EDISON, NJ 08817) WHO DIAGNOSED THE FAILURE AS A STEERING WHEEL SYSTEM ISSUE THAT WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO COST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,328.

IN MAY OF 2020 I SEVERELY HIT MY HEAD (LEFT SIDE OF FOREHEAD) ON THE C-PILLAR WHILE EXITING THE LEFT-REAR SEAT. THE VEHICLE WAS PARKED AT THE TIME AT THE TIME OF MY HEAD INJURY. THE INJURY WAS CAUSED BECAUSE THE C-PILLAR IS VERY CLOSE TO THE REAR HEADREST, AND TO EXIT THE VEHICLE ONE GENERALLY HAS TO LOOK DOWN AT THE GROUND WHERE ONE IS ABOUT TO STEP. IT IS MY UNDERSTANDING THAT THERE IS CURRENTLY A SAFETY RECALL (70H8 NHTSA: 20V658) FOR THIS VEHICLE, A 2018 AUDI Q7. (THE C-PILLAR IS THE THIRD VERTICAL BEAM FROM THE FRONT OF THE VEHICLE.) THE RECALL STATES "AN INCREASED RISK OF INJURY IF AN UNBELTED PASSENGER'S HEAD CONTACTS THE C-PILLAR IN A CRASH." MY EXPERIENCE IS THAT THERE IS ALSO AN INCREASED RISK OF HEAD INJURY ON THE C-PILLAR AS PASSENGERS EXIT THE VEHICLE FROM THE REAR DOORS WHILE THE VEHICLE IS PARKED. I REPORTED MY PROBLEM TO THE MANUFACTURER AND THEY RESPONDED ON DEC. 22, 2020: "AUDI OF AMERICA HAS REVIEWED YOUR CONCERNS AND WE SEE THE EXPERIENCE AS BEING NO FAULT OF THE VEHICLE OR THE 70H8 CAMPAIGN."