AUDI Complaints

I GOT MY CAR AS USED FROM A DEALER, IT HAD 92,000 MILES ON IT. ONCE I DROVE IT FOR 2 DAYS IT SHOWED THAT I NEED TO ADD A QUART OF OIL ALTHOUGH THE DEALER SAID THEY HAD AN OIL CHANGE. THE CHANGED THE OIL AGAIN AND 200 MILES LATER AGAIN I GOT A MESSAGE TO ADD A QUART OF OIL. AND KEPT ADDING QUARTS EVERY 200 MILES. THE AUDI DEALERSHIP SAID THEY RAN THE DIAGNOSTIC FOR THE PREVIOUS OWNER AND FOUND THAT THE PESTONS AND RINGS NEED TO BE CHANGED WHICH COST $7,000. AND SAID IT'S OK TO DRIVE IT AS LONG AS I KEEP TOPPING OFF THE OIL. FEW WEEKS LATER I'M DRIVING THE CAR ON THE HIGHWAY AND IT STARTS SHAKING AND I CAN FEEL THE ENGINE STRUGGLING AND LOSING ACCELERATION. I TOWED IT TO THE AUDI DEALER AND FEW DAYS LATER THEY SAID THE COMPRESSION TEST FAILED AND THAT THE 2ND CYLINDER HAS LOW PRESSURE, AND THAT I NEED TO REPLACE THE ENGINE FOR ALMOST $14,000. THEY DIDN'T SAY ANY REASON FOR IT, THEY SAID 'WE'VE SEEN IT HAPPEN'. AND WHEN I ASKED THAT A $55K CAR IS EXPECTED TO LAST AT LEAST 200,000 MILES AND MINE IS 105,000 ONLY, THEY SAID 'NOT REALLY'!! SO NOW I HAVE A $55K CAR THAT HAS ONLY 105,000 MILES ON IT AND I NEED TO PAY $14K TO FIX IT! HOW IS THAT POSSIBLE? THERE HAS TO BE A PROBLEM FROM AUDI SIDE THAT CAUSES THE ENGINES TO FAIL THAT EARLY!!

MY VEHICLE WAS INCLUDED IN A CLASS ACTION SETTLEMENT IN VOLKSWAGEN TIMING CHAIN PRODUCT LIABILITY LITIGATION, CIVIL ACTION NO. 16-2765 (JLL)(JAD). I PURCHASED MY VEHICLE SEVERAL MONTHS AGO AND WAS UNAWARE OF THIS SETTLEMENT AT THE TIME OF PURCHASE. AT MY FIRST SERVICE APPOINTMENT, I WAS INFORMED THAT THE TIMING CHAIN AND TIMING CHAIN VALVE COVERS WERE IN CRITICAL NEED OF REPAIR, AND WAS GIVEN A ROUGHLY $2,000 REPAIR ESTIMATE FOR THE JOB. I PERFORMED RESEARCH MYSELF AND DISCOVERED THIS SETTLEMENT, AND INQUIRED THE SERVICE ADVISOR AS TO WHY I WAS NOT INFORMED OF THE EXTENDED WARRANTY AND WHY I WAS NOT ABLE TO USE IT TO GET MY VEHICLE REPAIRED. THE SERVICE ADVISOR INFORMED ME THAT FOR MY VEHICLE TO BE ELIGIBLE FOR THE REPAIR AND COVERED UNDER THE WARRANTY, THE TIMING CHAIN WOULD HAVE TO ACTUALLY FAIL. UNTIL THEN, IT WOULD NOT BE ELIGIBLE FOR THE WARRANTY. I THOUGHT THIS WAS RIDICULOUS AS IT BASICALLY FORCES ME TO DRIVE MY VEHICLE WHILE PUTTING MYSELF AND MY PASSENGERS AT RISK. I WAS TOLD BY THE BBB THAT MY CLAIM COULD NOT BE PROCESSED VIA THEIR SYSTEM BECAUSE THE VEHICLE WAS PAST THE TIME LIMIT FOR THEIR REQUIREMENTS, BUT THAT I SHOULD CONTACT THE NHTSA ALONG WITH MY STATE(ILLINOIS) ATTORNEY GENERAL OFFICE. I HAVE DONE THAT.

TL* THE CONTACT OWNS A 2015 AUDI Q5. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE WAS TAKEN TO AUDI SOUTH BURLINGTON (1325 SHELBURNE RD, SOUTH BURLINGTON, VT 05403). THE CONTACT WAS INFORMED THAT PARTS WERE NOT AVAILABLE TO REPAIR THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING). THE CHECK ENGINE WARNING LIGHT WAS CLEARED BY THE DEALER. A MONTH LATER, THE CHECK ENGINE WARNING LIGHT REAPPEARED AND THE VEHICLE WAS TAKEN TO CLASSIC AUDI SERVICE CENTER (655 N MACQUESTEN PKWY, MT VERNON, NY 10552). THE WARNING LIGHT WAS NO LONGER DISPLAYED WHEN THE VEHICLE REACHED THE DEALER. THE VEHICLE WAS NOT REPAIRED. WHILE DRIVING AT 45 MPH, THE CONTACT'S SON WAS PULLED OVER AND HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TURNED OFF AND RESTARTED BUT STALLED WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO A GAS STATION AND THEN TOWED TO AUDI RUTLAND (176 US-7, RUTLAND, VT 05701) TO BE DIAGNOSED. THE VEHICLE WAS DIAGNOSED WITH ENGINE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000. *JS

THE CAR HAD AUTOMATICALLY SHUT OFF SEVERAL TIMES. THIS PAST TIME (WHICH IS WHY I'M REPORTING IT) I WAS DRIVING TO MY OFFICE THAT IS LESS THAN 1.5 MILES FROM HOUSE AND I WAS GOING THROUGH A 4 WAY INTERSECTION AND THE CAR COMPLETED SHUT OFF, STEERING WHEEL LOCKED , BRAKE AND ACCELERATOR PEDALS LOCKED. IT TOOK SEVERAL MINUTES FOR ME TO GET THE CAR STARTED AGAIN.AND I ALMOST GOT HIT FROM ONCOMING VEHICLES. IT IS A BRAND NEW CAR WITH 6,000 MILES ON IT. I HAD IT TOWED TO AUDI DEALERSHIP BECAUSE I WAS NOT COMFORTABLE DRIVING THE VEHICLE. I WAS INFORMED LATER THAT DAY BY AUDI THAT IT IS A KNOWN ISSUE WITH THE CAR BUT THEY WILL NOT HAVE THE PART TO FIX IT FOR 2 MONTHS. THEY STATE AUDI SAID IT'S NOT A SAFETY ISSUE. IF YOUR CAR SHUTS OFF RANDOMLY AND YOUR ON THE HIGHWAY OR A BUSY INTERSECTION AND ALMOST GET HIT THAT'S A SAFETY ISSUE. I WAS INFORMED TO TURN THE START STOP FEATURE OFF AND THE CAR WILL BE FINE TO DRIVE UNTIL THE PART IS AVAILABLE. I INFORMED AUDI I HAD THAT FEATURE TURNED OFF WHEN IT OCCURRED. THAT ASIDE WHAT IF I GOT IN THE CAR AND FORGOT TO TURN THAT FEATURE OFF AND IT HAPPENED AGAINS AND THIS TIME I GET HIT AND INJURED. OR ONE OF MY CHILDREN DRIVE THE CAR AND DON'T TURN THAT FEATURE OFF AND IT HAPPENS TO THEM. YOU SHOULDN'T SPEND THAT KIND OF MONEY ON A VEHICLE AND HAVE TO WORRY ABOUT TURNING OFF FEATURES THAT ARE EQUIPPED IN THE CAR BECAUSE THE MALFUNCTION. ALL I ASKED FOR WAS A LOANER UNTIL THE PART TO FIX A KNOWN ISSUE THAT AUDI ACKNOWLEDGES WAS AVAILABLE. I'M NOT COMFORTABLE DRIVING THE VEHICLE AND MY FAMILIES SAFETY IS AT RISK. THE FACT THAT AUDI HADN'T MADE IT A RECALL OR SAYS IT'S NOT A SAFETY ISSUE IS UNBELIEVABLE.

AUTO START/STOP IS TURNING OFF THE ENGINE AND PUTTING THE CAR IN NEUTRAL BEFORE THE VEHICLE IS COMPLETELY STOPPED. IF YOU NEED TO ACCELERATE SUDDENLY TO CLEAR AN INTERSECTION, IT TAKES A FEW SECONDS FOR IT TO START BACK UP AND MOVE THE VEHICLE. LIKE MOST PEOPLE DO, THE THROTTLE GETS PRESSED HARDER IN THE HOPES OF THE VEHICLE MOVING. BY THE TIME THE VEHICLE STARTS BACK UP I'M 3/4 TO THE FLOOR WITH THE THROTTLE WHICH CAUSES THE VEHICLE TO TAKE OFF LIKE A ROCKET. THIS IS OVERLY AGGRESSIVE START STOP IS DANGEROUS. IT SHOULD OPERATE LIKE OTHER SYSTEMS AND NOT SHUT OFF THE ENGINE UNTIL IT IS AT A COMPLETE STOP. I HAVE TAKEN MY CONCERNS TO MY LOCAL DEALER AND THEY TELL ME THAT IT IS OPERATING AS DESIGNED.

CAR WAS PARKED OUTSIDE IN STOWE, VT WHEN TEMP DROPPED TO -13. ABLE TO BACK OUT OF HOTEL PARKING SPACE BUT NOTICED STEERING WAS STIFF. ONCE ONTO THE STREET, LOST POWER STEERING COMPLETELY! USING ALL MY STRENGTH, I COULD BARELY STEER THE CAR OVER TO THE SIDE OF THE STREET. STAYED IN THE CAR, RUNNING WITH THE HEAT ON, FOR ABOUT 15 MINUTES WHILE WE ARRANGED FOR A TOW. WHEN I TURNED THE CAR OFF AND THEN ON AGAIN (MY WIFE'S SUGGESTION) THE POWER STEERING CAME BACK! WE DROVE ALL THE WAY BACK TO MA WITHOUT A PROBLEM. THREE DAYS LATER, MY LOCAL AUDI DEALER CHECKED OUT THE CAR WITH THEIR COMPUTER AND ONLY FOUND THE RECORD OF THE INCIDENT BUT NO CAUSE AND EVERYTHING LOOKED GOOD OTHERWISE. IT HASN'T HAPPENED AGAIN, BUT IT HASN'T BEEN THAT COLD ON THE CAPE.

WHILE IN MOTION ON A DARK COUNTRY ROAD IN VT, MY 2015 AUDI Q5 CAR WITH JUST 61,000 MILES ON IT STARTED TO MAKE A LOUD NOISE AND BECAME UNDRIVABLE. THE DRIVER SAT ON THE ROAD AND WAITED FOR ROADSIDE ASSISTANCE AND A TOW TRUCK TO TAKE THE CAR TO THE NEAREST AUDI DEALER, WHICH WAS 40 MILES AWAY. SEVERAL DAYS LATER, AUDI DRAINED THE OIL IN THE ENGINE AND FOUND METAL SHAVINGS. NO ENGINE LIGHT WENT ON AT THE TIME OF BREAKDOWN, BUT IT HAD GONE ON TWO TIMES BEFORE THE EVENT AS DID THE COOLANT LIGHT. WHEN THIS HAPPENED, WE TOOK THE CAR TO AUDI, WHERE THEY WIPED THE DASHBOARD CODE AND SENT US ON OUR WAY. AFTER LEARNING OF THE FATAL ENGINE FAILURE, I REACHED OUT TO AUDI TO REQUEST THEY STANDBY THEIR ENGINE EVEN THOUGH THE CAR WAS OUT OF WARRANTY. AUDI RESPONDED WITH THE FOLLOWING: AUDI CLAIMS TO HAVE A POLICY THAT REQUIRES ITS OWNERS ONLY VISIT SERVICE AT THE AUDI SERVICE CENTER; I HAVE YET TO SEE THIS IN WRITING. AUDI ALSO MAINTAINS THE MANN OIL FILTER IS NOT COMPATIBLE WITH THEIR CARS, YET IT IS WHAT THEY USE IN THEIR SERVICE CENTERS. AUDI HAS USED THESE FACTORS TO DENY A CLAIM REQUESTING THAT THEY OFFSET THE COST OF A NEW ENGINE. ENGINES DO NOT DIE AT 61,000 MILES. HAD MY SON BEEN ON A HIGHWAY DRIVING AT A FASTER SPEED, HE COULD HAVE BEEN KILLED, BUT YET STILL, AUDI EXECUTIVES CONTINUE TO CHOOSE TO IGNORE THE ISSUES THAT PLAGUE THE AUDI Q5.

DRIVING INTO WORK ON 02/13/20 MY LOW TIRE PRESSURE LIGHT CAME ON. I PULLED OFF THE HIGHWAY ONLY TO SEE I HAD A ALMOST FLAT TIRE. I HAD IT TOWED TO THE DEALERSHIP AND THEY REPLACED THE TIRE AS THEY SAID IT WAS BLOWN AND THAT I MUST OF HIT A POT HOLE. ONE WOULD THINK I WOULD REMEMBER THAT.I RECEIVED MY CAR BACK 02-19 SINCE THIS IS A 2020 APPARENTLY THERE ARE NO TIRES FOR THIS VEHICLE. ON 02-23 I HAVE ANOTHER FLAT TIRE. 1ST ONE WAS DRIVERS REAR AND NOW PASSENGER FRONT. APPARENTLY IT WAS A BIG HOLE.I BELIEVE THESE TIRES ARE DEFECTIVE BUT AM GETTING NO WHERE WITH BRIDGESTONE OR AUDI

THE VEHICLE STALLS FOR NO REASON WHILE BEING DRIVEN. AUDI HAS ADVISED US THAT THEY DO NOT HAVE A FIX FOR THE PROBLEM. APPARENTLY IT IS A SOFTWARE ISSUE BUT THE SOFTWARE IS NOT AVAILABLE YET. MY WIFE WAS DRIVING DOWN THE ROAD YESTERDAY AND THE CAR SUDDENLY STALLED. THE VEHICLE WAS IN THE SHOP FOR 5 WEEKS WHEN IT WAS FIRST PURCHASED DUE TO MULTIPLE ELECTRIC MALFUNCTIONS.

THERE IS A SIGNIFICANT LAG IN THE POWER TRAIN OF THE AUDI Q8 AFTER BREAKING TO A COASTING SPEED AND THEN ATTEMPTING TO ACCELERATE AGAIN. THE GAS PEDAL IS COMPLETELY UNRESPONSIVE FOR 2-3 SECONDS DURING THIS TIME. DANGEROUS DELAY IN THROTTLE RESPONSE DUE TO AUTO START/STOP OR MILD-HYBRYD SYSTEMS AND CAUSING VEHICLE TO COAST WHEN SLOWING DOWN AT A YIELD SIGN OR INTERSECTION ETC BEFORE TRANSMISSION RE-ENGAGES. THE VEHICLE IS POWERLESS FOR SEVERAL SECONDS DESPITE APPLICATION OF GAS PEDAL, CAUSING ONCOMING TRAFFIC TO POTENTIAL COLLIDE. ALREADY REPORTED TO AUDI SERVICE BUT THEY SAID IT'S NORMAL, WHICH I TOTALLY DISAGREE