AUDI Complaints

About 3 weeks ago, the MMI screen began restarting over and over again and at times would reset when backing up and using the rear view camera. I have attempted restarting the MMI multiple times to no fix. I have also reset the MMI to its original settings and still the system keeps restarting. Sadly, this seems to be an issue occurring to multiple 2020 models according to multiple complaints online. Audi seems to be aware of the issue and there is a mixed response from Audi dealers on a fix. Some seem to suggest expensive options while others “fix” the issue only for it to continue to happen.

MMI constantly shuts off, often in the process of moving into or out of a parking spot. This suddenly and unexpectedly disables the parking collision warning system, the rear cross traffic warning system, and frontal collision warnings. Very frustrating and unsafe. No solution currently exists. No symptoms prior to this happening; it is widely reported at online forums. No users have been able to have this corrected even at the dealer.

The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February 2025. There are numerous TSBs (filed with NHTSA) that point to available software updates that should be applied to address infotainment-related issues. This appears to be a widespread issue based on the numerous reports found on user forums online, affecting the same model year vehicles (for multiple examples, refer to [XXX] ). It is also interesting that most of the users experiencing this issue, also report it starting around the same time (Jan/Feb 2025), and they all have similar software versions, and production dates. This should be considered a safety issue, as the reboots can happen in the middle of a reverse parking maneuver, and they render the backup camera and obstacle detection sensors completely inoperative until the system reloads. They also impact safety on the highway, as the reboots completely disable the navigation screens, and require multiple user input to restore, while driving. Relevant TSB numbers include: TSB 2067021, TSB 2076404, TSB 2069112 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Main computer, multi media interface, MMI constantly shuts off and disconnects from system. This renders all backup cameras, traffic sensors and impact avoidance sensors inoperative. It also stops speedometer

Audi MMI (Multi Media Interface) system randomly reboots while driving, losing navigation (either onboard or via Apple CarPlay). This is dangerous. Dealer says they cannot read an error code, but if you do a simple google search, you can see it's a widespread problem.

The electrical system in the car had failed producing multiple warnings ranging from: speed control system: currently unavailable. See owner's manual Audi pre sense: currently limited. See owner's manual Audi pre sense: malfunction! Please contact service Tire pressure: malfunction! Please see owner's manual Steering: malfunction! You can continue driving Parking aid: malfunction! Obstacles cannot be detected Vehicle starting system: malfunction! Please contact service

The computer of the car (the MMI) is constantly rebooting. Once I turn on the vehicle it’ll start up normally and after about 1 minute or two it’ll go black and everything will restart.

I purchased a 2020 Audi Q3 S-Line (VIN: [XXX] ) on [XXX], with 27,564 miles on it. I bought the vehicle from a dealership that specializes in high-end aftermarket cars, and they provided a maintenance report stating the vehicle had passed all inspections at the time of sale. The vehicle had been imported from Canada to the U.S., and the Carfax report reflected consistent maintenance at authorized Audi dealerships in Canada, including a full inspection and alternator/electrical system check roughly a year before my purchase — with no problems reported. In early July 2025, I began experiencing issues with the MMI system: •A loud, persistent humming sound when using Bluetooth or the radio •Audio glitches and failed system reboots •No dashboard warnings or battery alerts After researching, I suspected a low-voltage or charging issue. I took the car to an auto parts store for diagnostics, and at 28,932 miles, they found the battery was severely depleted and the alternator had failed completely — it was no longer charging the system. This means the alternator failed only 1,368 miles after purchase, which is highly abnormal for a well-maintained, low-mileage luxury vehicle. Alternators typically last 80,000 to 150,000 miles. Audi has acknowledged similar issues in Q5 and A4 models, but nothing yet on the Q3. While I know the vehicle is out of warranty and was not purchased from an Audi dealership, I am requesting: 1.That this issue be formally documented and investigated for possible recall or defect pattern. 2.That Audi consider a goodwill repair, based on mileage, maintenance history, and how soon the failure occurred after passing inspection. 3.That this be flagged specifically for Q3s imported from Canada, as mine was. This failure could have left me stranded with no warning. I’m reporting it not only for my own case, but to potentially help others who may be silently experiencing the same issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Started with saying “checking remote access rights,” and then saying I (the key user) hadn’t been signed in for awhile and I needed to re-login. I was dealing with that but now it’s just randomly shutting off while I’m driving….. in a 30 min drive it does it at least once but as many as 4 times. If I’m using my maps from carplay, on a call or using my backup camera it just completely stops and reboots, which takes a min or two before it comes back up. Multiple times I’ve missed turns due to the map going out. It’s dangerous! Took it to the dealer for oil change and mentioned the issue… dealer acted as if it wasn’t a known issue, and said they could charge me the $300? diagnostic hourly rate to take the dash apart and diagnose (bc of course now it’s out of warranty). I called the Audi MMI tech support and they attempted to help me, had to open a ticket for level 2 escalation support…. I waited 3-4 days and then level 2 said they couldn’t help me and I needed to see the dealer. SO frustrating and have noticed SO many others with similar models and same year having the same issue on reddit. Here’s an example…. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The infotainment system (MMI) in my 2020 Audi A4, currently running software version 3243, frequently reboots on its own while driving. When this happens during reverse, the rearview camera shuts off and the screen goes black, eliminating all rear visibility and creating a significant safety hazard. Additionally, the reboot causes Apple CarPlay to disconnect mid-drive, resulting in loss of navigation, traffic alerts, and voice directions, which increases driver distraction and risk. The issue occurs without warning lights or error messages—the screen simply goes black and restarts in a few seconds to a few minutes. The problem began a few months ago and has become more frequent over time. While I have not yet had the issue inspected by a dealer, it is widely documented by other 2020 A4/A5.. owners and has been resolved in many cases by updating the MMI software to version 3696. Audi has issued related Technical Service Bulletin (TSB 2078437/1), but no recall or service campaign has been announced. I believe this is a manufacturer defect that poses a safety risk and should be investigated. The affected components remain in the vehicle and are available for inspection upon request.