BUICK Complaints

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The backup camera will stay in 'night' brightness mode for 15 seconds while backing out of the garage into daylight. This makes the video screen usless until the 15 second delay is over. I have asked several times at the dealership since I purchased this vehicle new, and they say nothing can be done. Not only is this a huge safety issue but it also is an enviromental issue as may times I must wait in the driveway with the car needlessly idling until the 15 seconds is up. This is seems to be a simple software update to remove the delay when the car is in reverse.

The contact owns a 2016 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Buck Enclave. The contact stated that while the vehicle was being serviced under an unidentified recall, the local dealer diagnosed the vehicle and determined that the air bag needed to be replaced. The air bag warning light was illuminated. The contact stated that the repair was not covered under the recall associated with the VIN. The contact was informed that the repair would be an out-of-pocket expense. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 113,000.

My husband and I got this vehicle from a used dealership, which they did not tell my husband it had a recall on it before we got it or we never would have gotten it, on March 2,2024. I found out about the driver side airbag recall on March 21, 2024. I called GM dealership about the recall the same day I found out about it, and they ordered the part and told me they would call when the part came in. They called me back and we made the appointment to get the recall fixed on April 11,2024. On April 11,2024 I took our vehicle up to the gm dealership and got told that my vehicle recall wasn’t available yet, the recall was released for my vehicle in May of 2023. The lady that told me the recall wasn’t available yet said to call back on May 10, 2024. When I did they told me it still wasn’t available for our vehicle. I double checked the website on June 10, 2024, and it said there was no remedy available. Due to the driver side airbag being recalled and a big safety concern and I’ve got multiple children that ride in the vehicle as well and do NOT have another vehicle that will fit our whole family in it, I don’t really want to drive it around so nobody gets seriously injured if we were to get in a wreck, and I don’t want to put anyone else in danger by driving it around. I feel like it’s not being taken care of in a timely manner and the only reason I say that is because of the type of recall it has. I feel like the dealership doesn’t care about the safety of their customers. The dealership I took it to the people there were nice about everything so there wasn’t any issues there, it’s purely the fact that they don’t seem to know when the recall will be available, and don’t seem to be in any hurry either.

The contact owns a 2018 Buick Lacrosse. The contact stated while driving at an undisclosed speed, the vehicle hesitated to accelerate while the accelerator pedal was depressed. The contact pulled over and checked underneath the vehicle. The contact discovered that the START/STOP accumulator endcap bolt had detached, causing transmission fluid to leak onto the ground. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that in 2021, he detected an abnormal fuel odor coming through the air vents while driving. The brake pedal also stuck while depressed, and the rear brake pads needed to be replaced frequently. The contact stated that the vehicle was taken to an unknown dealer in 2021 for the fuel odor, and an unknown fuel system part was replaced. The contact related the failures to NHTSA Campaign Numbers: 20V668000 (Power Train), 18V358000 (Fuel System, Gasoline), and 18V576000 (Service Brakes, Hydraulic); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was 161,188.

The manufacturer has not provided a fix for this recall in an appropriate amount of time.

The contact owns a 2017 Buick Cascada. The contact stated while driving 35-45 MPH, the vehicle made an abnormal sound. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the knock combustion vibration control system had failed. The dealer determined that the valve cover, the PCV valve, the head gasket, and an unknown part needed to be replaced. The dealer informed the contact that the vehicle was not covered under an unknown Warranty Program. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 21,318.

The contact owns a 2016 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.