BUICK Complaints

The contact owns a 2015 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

GM Recall N232404980: I was sent a letter in June 2023 about this recall, which stated parts were not currently available to replace the airbag. The letter states that GM will contact me when the part becomes available. On May 8, 2024 I called my local GM dealer to ask about the status of this recall. The dealer said they would have to special order the part and would notify me when it was available. The dealer never notified me and on May 28, 2024 I called the dealer, they checked, and the part had come into the dealership. Today I had the new airbag installed at the dealership. Had I not followed up on this recall I may never have been notifed that the replacement was available. This is totally unaccepable and GM should be held responsible.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

The contact owned a 2014 Buick Enclave. The contact stated while driving at approximately 65 MPH, the vehicle was crashed into the driver's side front and driver's side passenger doors by another vehicle. The contact stated that the crash pushed her vehicle into the guard rail on the passenger side. The contact stated that there were no serious injuries to the other four passengers, but all were transported by Emergency Services to the hospital for examination. The contact stated that she and the other passengers only had bruises. The contact stated the state police were on the scene and filed a report. The contact stated that both vehicles were towed to an impound lot. The contact stated that none of the vehicle air bags had deployed in her vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 110,000.

The contact owns a 2024 Buick Encore GX. The contact stated that upon shifting the vehicle into drive, the vehicle failed to move, prompting the contact to turn off the vehicle; however, the vehicle failed to immediately restart. After several attempts, the vehicle was able to start. Later, the contact stated that while driving at an undisclosed speed, the vehicle briefly began to decelerate independently before returning to normal functionality. The contact also stated that previously, while her husband was driving at an undisclosed speed, the instrument panel went blank, failing to display any information. The vehicle returned to normal functionality, but the failure became a regular occurrence. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 4,200. The VIN was not available.

When I am accelerating at a faster pace, always at 40 mph, my vehicle will start to shake. I have tested it several times now getting onto the interstate, it becomes an issue on the "on ramp" because I have to release the acceleration pedal and then very slowly get up to speed which causes me to not be able to get close enough to the posted speed while on the interstate which in turn causes other drivers to either slow down or try to move in another lane. I took it to my local Buick dealership (Trecek Automotive of Portage) on 4/29/24. They charged me $172.68 for diagnostics which resulted in this: Test drove. Did not feel shaking at first. The harder the vehicle was accelerated, the worse the shaking got. Recommend replacing front CV axle shafts. Cost approx. $1300. At the same time, I had a leak in the left rear axle seal which luckily was under warranty and was replaced. My 2017 Buick Envision has only 56,000 miles on it.

The contact owns a 2014 Buick Enclave. The contact had received notification of NHTSA Campaign Number: 23V334000 (Air Bags). The contact had not experienced a failure with the air bags; however, while driving at an undisclosed speed, the engine started overheating with the engine temperature hot. The contact added coolant until being able to get to the dealer. The vehicle was not diagnosed by dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Recall is over 1 year old now with no viable solution from manufacturer. This timeframe is not acceptable to resolve a safety issue.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.