BUICK Complaints

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000(Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirm parts not available.

The contact owns a 2016 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The Virtual Cockpit Unit on my Buick Encore GX ST 2024 keeps intermittently blackout at vehicle startup and or while driving. When this happens while driving, I have no way of knowing the speed, gas level, and other important information that would be displayed on the cockpit screen. At times when the screen starts to go out, it starts to glitch (images on screen are distorted). When this happens, it become very distracting while driving. My concern is this vehicle is unsafe under these conditions. I have only had this vehicle since mid OCT 2023. My vehicle has been serviced at the dealership on the above reported incident on [XXX], second time on [XXX], and the third time on [XXX]. I keep getting my car back thinking that the issue is fixed, and only to find out that it is not. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). The contact stated the vehicle virtual cockpit unit/instrument panel has failed again.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

I was in a car accident on 10/31/2023. the air bags did not deploy and the seat belt (Pretensioners) did not engage as a result of this high impact force. Esis- General Motors inspected the vehicle and provided the crash data retrieval report, attached. There were no problems prior to the accident.

On [XXX] original Steering Rack and Pinion was replaced at 138974 miles by established reputable garage with NAPA part which was remanufactured. That part failed [XXX] at 141443 miles. That part failed [XXX] at 145999 miles and was replaced with NAPA part which was remanufactured. That part failed and was replaced at [XXX] at 157999 miles with another NAPA remanufactured part. That part failed about July 2023 and has not been replaced . The repair garage that had been replacing this rack and pinion stated they will no longer replace it since the outcome would be the same. The problem in all instances is that the hydraulic fluid leaks out of the unit through the rack and pinion which in turn affects the steering. The leak starts slowly and eventually increases to the point where the fluid will leak from the unit even when the car is not in use. I reported the problem to NAPA in writing [XXX] and received a telephonic request for documentation [XXX] which was furnished along with a statement that this matter was being looked into. I am not interested in any monetary refund but am only concerned about the safety of parts sold as "remanufactured" . The automobile repair shop is aware of my concern and supports my complaint. Both the repair shop and myself have documentation. I believe that based upon the number of times this part has failed indicates a potential problem in at the remanufactured automobile parts industry for at least this particular part and possibly others. I am willing to furnish any information I have. Thank you -- [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Buick Enclave. The contact was notified of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Several malfunction indicator lights in dash appeared suddenly. Car would not start after shutting off. Finally started and drove to repair shop. Diagnosed as faulty ride height sensor. Shop searched for part at several dealers and online and found the part was discontinued in 2021. I contacted Buick and was offered $1500 off on a new GM car. I have not received any suggestions on how to repair the car or remove malfunction indicator lights which I specifically asked for. The repair shop is waiting for me to find the part and I have not been able to find one. Dealers have no answer and neither does Buick. The repair shop says it will start if sensor is unplugged but suspension will not work and dash will still have malfunction indicator lights. It is my opinion to operate under these conditions, it would definitely be hazardous.