BUICK Complaints

I have been notified that my car is recalled. According to your website, long-term heat and humidity makes the airbag more likely to explode. GM as yet is refusing to offer alternative transportation - as recommended by your policies except for brand new cars under 50,000 miles. Yet, by your research, it is older cars that are more at risk. I need transportation for my family and all other manufacturers, along with your agency, are stating do not drive these vehicles, and we are not getting any reasonable response from GM. I appreciate your help in dealing with this issue.

Takata recall. The contact owns a 2015 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Recall N232404980 According to the recall, "the front driver airbag inflator may contain a supplier manufacturing defect that may result in inflator rupture during deployment. An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior, which may result in injury or death to vehicle occupants" I called my local service agent at Baker Buick in Charleston, SC who informed me that no remedy is available at this time. If this is something that could result in death, I want a remedy immediately. I no longer feel safe driving the vehicle myself and especially with my children inside the vehicle. The representative at Baker Buick connected me to the Buick Roadside Assistance, which was of no help. I contacted Buick directly according to their letter and they were of no help either. I have the text messages from them with the standard lines they read off to all their customers and no offer of assistance. Nor do they offer a safer loner vehicle until they can fix mine. They acknowledge that I'm driving a dangerous vehicle but only "understand my frustration". For a faulty part that can cause serious injury or death, the response I've received from them is completely unacceptable

The contact owned a 2014 Buick Enclave. The contact stated while accelerating from a four-way traffic light at 5 mph, another vehicle's T-boned into the front driver-side tire. No air bags deployed. The contact sustained a cervical sprain and back injuries and the other driver had broken ribs and they both sought medical attention at a near hospital. A police report was filed. The insurance company deemed the vehicle a total loss. The vehicle was towed to a body shop. The vehicle was not diagnosed. A dealer was not contacted. The manufacturer had not been informed of the failure. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) on June 30, 2023. The failure mileage was unknown.

Takata recall. The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Takata recall. The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2014 Buick Encore. The contact stated while driving approximately 25 MPH, the vehicle overheated. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who informed the contact that the water outlet and radiator needed to be replaced. The vehicle was repaired but the failure recurred. While driving at an unknown speed, the vehicle stalled. The vehicle was taken back to the mechanic and the contact was informed that the failure was due to the turbo charger. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 104,000.

I was sitting at the bank drive through about to leave when out of nowhere I got a warning sign on my dashboard that said service stabilitrak my engine light starts flashing and my stabilizer light came on. My suv acted like it lost power and I had problems getting it to go it was like my gas petal was stuck for a second. When the car shifted it self it started jerking.

Have contacted GM and they have no estimated date for repairing my vehicle. As a senior I am very concerned that any mistake could have dire consequences. Appears they can repair Chevys and Cadillacs, why not Buick? Recall was in May, we are now approaching two months.

Takata recall. The contact owns a 2015 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.