BUICK Complaints

MY CAR SHIFTS ITSELF INTO WHAT SEEMS TO BE A 'NEUTRAL' STATE AND THEN REVS UP VERY LOUD. IT ALSO SLAMS ON ITS OWN BRAKES, THANKFULLY EACH TIME HAS BEEN AT LOW SPEED. TODAY WAS THE LAST STRAW. I AM NEVER GETTING IN TO THAT CAR AGAIN! AS I WAS LEAVING A PARKING LOT, MY CAR SLAMMED ON ITS BRAKES, ALL KINDS OF ROLLING SOUNDS UNDER MY FEET. THEN IT STOPPED AND HIT HARD TO START GOING AGAIN. LIGHTS ON MY DASHBOARD GOING CRAZY... THE GUY WHO WAS BACKING UP AS I WAS GOING BY, HONKED AND YELLED AT ME BECAUSE HE DIDN'T KNOW WHY I WOULD STOP LIKE THAT. I SHOULD HAVE BEEN WELL PAST HIM, BUT MY CAR DECIDED WE WERE STOPPING. SO A LITTLE SHAKEN AND UPSET, BUT I CARRIED ON. THIS CAR HAS BEEN DOING THAT SINCE 4000 MILES. IT IS VERY STRESSFUL TO GET IN THAT CAR AS IT IS. I SAT AT THE VERY NEXT RED LIGHT AT THE PARKING LOT I HAD JUST LEFT TO TURN LEFT ONTO A MAJORLY BUSY STREET. THE LIGHT WAS RED, WHEN IT TURNED GREEN, I APPLIED THE GAS AFTER A AND IT SURGED SO HARD, IT WAS AS IF I FLOORED IT ALL THE WAY, BUT THE PEDAL HAD NOT MOVED UNDER MY FEET, BUT I COULD FEEL ALL KINDS OF 'ACTION' HAPPENING UNDER MY FEET. AS THE CAR WENT OVER THE CROSSWALK PAINT, IT SCREECHED THE TIRES AND I ALMOST HIT THE GUY WHO WAS ALSO MAKING A LEFT NEXT TO ME AS MY CAR WAS THRUSTING FORWARD WITH GREAT SPEED AND SPINNING TIRES, WHEN THE WHEELS CAUGHT THE PAVEMENT I ALMOST HIT THE GUY NEXT TO ME IN HIS BACK DOOR. I WAS HONKED AT AND SCARED. I WAIVED MY HANDS TO TRY TO SAY ' I DON'T KNOW!' I DIDN'T KNOW WHAT TO DO. THE MAN FOLLOWED ME ALMOST A MILE TO MY WORK AND WHEN I GOT OUT OF MY CAR HE CALLED ME EVERY NAME YOU CAN THINK OF. THIS CAR IS REALLY SCARING ME AND I CANNOT DRIVE IT ANYMORE. I AM GOING TO TRY TO WORK WITH GMC TO TAKE IT BACK. I SHOULDN'T HAVE TO BE TERRIFIED TO GO TO THE GROCERY STORE. THIS CAR HAS DONE SIMILAR THINGS OVER THE LAST TWO YEARS BUT IT HAS ONLY GOTTEN WORSE. DEALER "CAN'T DUPLICATE"

I HAVE BROUGHT MY NEW 2018 BUICK ENCORE VEHICLE INTO DELRAY BUICK DEALERSHIP, DELRAY BEACH, FL FOR NUMEROUS SERVICING TO ADDRESS CORRECTING/REPAIR/REPLACE THE PASSENGER SIDE AIRBAG SWITCH AND OR ANY COMPONENTS IN THE SYSTEM EFFECTING THE DASH INDICATOR LIGHT WHICH SHOWS 100% OF THE TIME THAT THE PASSENGER AIRBAG IS OFF WHEN THERE IS IN FACT AN ADULT PASSENGER IN THE SEAT AND CONCERNINGLY IS A HAZARD TO THE PASSENGER IN THIS SEAT AND ALL PASSENGERS IN THE VEHICLE. DELRAY BUICK AND GM HAVE FAILED TO RESPOND TO INSPECT COMPONENTS AND CONTACTS THROUGH THIS SAFETY SYSTEM ITS MODULES, COMPONENTS AND CONNECTIONS TO CLEAR THIS COMPLAINT IN ANY WAY. THE TICKET NUMBERS FOR SERVICING ARE AS FOLLOWS: 2/11/20 INVOICE # 207656; 1/16/20 INVOICE # 206511; & 12/19/19 INVOICE # 204865. I ALSO CONTACTED GM CUSTOMER CARE (CASE # 9-5827839607) ON 02/20/20 SPOKE WITH ALONDRA (SENIOR ADVISOR) WITH NO RESOLUTION TO ADDRESS THIS SAFETY DEFECT TO ATTEMPT RESOLUTION. I AM CONCERNED THAT THIS IS A SAFETY DEFECT FOR MY VEHICLE THAT PLACES THE FRONT PASSENGER AND POSSIBLY ALL OCCUPANTS THAT THE ENTIRE AIRBAG SYSTEM IS DEFECTIVE AND THERE IS NO POSSIBILITY FOR RESOLUTION TTHROUGH THE DEALORSHIP OR GM THEMSELVES. I AM SEEKING THE HELP FROM YOUR ORGANIZATION TO INVESTIGATE THIS SAFETY DEFECT SO THAT MY VEHICLE AS WELL AS ALL OTHERS ARE PLACED IN SERVICE ON THE ROAD WITH ALL HIGHWAY SAFETY REQUIREMENTS AND STANDARDS IN PROPER REQUIRED OPERATING CONDITION.

FUSE BOX SHORT DO TO LOCATION CAUSING FUEL PUMP TO STOP WORKING AND YOU KNEW ABOUT IT FOR YEARS , KNOW FUEL PUMP IS NOT WORKING AND FUSE BOX NEED'S REPLACED AND ALL SHOULD BE RECALLED STARTED HAPPENING FROM DAY ONE AND BROKE DOWN OVER TIME CAUSE IS SEAT BRACKET LOCATION AND I FEEL YOU SHOULD BE DOING A RECALL DO TO FACTORY DEFECT .#15-NA-051 NO START CONDITION ,THANK GOD THE VEHICLE WAS STATIONARY AND MY SON HAVE M.D. WAS NOT DRIVING TO THE DOCTOR'S

BRAKE PEDAL DOES NOT RAISE AFTER APPLYING BRAKES. BRAKES REMAIN ENGAGED CAUSING DRAG AND BRAKE LIGHTS STAY ON. INTERMITTENT PROBLEM. MUST PULL PEDAL BACK UP TO STOP BRAKING ACTION AND GET BRAKE LIGHTS TO TURN OFF. DANGEROUS SITUATION THAT CAN CAUSE DAMAGE TO BRAKE ROTORS AND PADS TO WEAR OUT QUICKLY.

THE PAST TWO WEEKS WHILE DRIVING THE VEHICLE, IT SUDDENLY TURNS OFF AND THE BRAKE LIGHT COMES ON FOR THE EMERGENCY BRAKE. IT IS SO SCARY WHEN DRIVING DOWN THE ROAD AND MY VEHICLE SUDDENLY STOPS. I HAVE TO PUT IT BACK IN PARK AND TRY TO GET THE EMERGENCY BRAKE OFF. IT TAKES A BIT TO GET IT OFF. THEN I CAN START IT AGAIN. I HAPPENED TODAY WHILE SITTING AT A RED LIGHT AND WHILE DRIVING DOWN THE ROAD. I WAS ON A CITY STREET.

HANDBRAKE RELEASE BUTTON BROKE AWAY FROM HANDLE TO REPLACE ENTIRE HANDBRAKE ASSEMBLY MUST BE REPLACED COSTING AROUND $600.00 DOLLARS AT BUICK DEALERS. BAD DESIGN !

TL* THE CONTACT OWNS A 2000 BUICK CENTURY. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THERE WAS AN ABNORMAL ODOR INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND DETERMINED THAT THE FUEL PRESSURE REGULATORS FAILED AND NEEDED TO BE REPLACED. THE DEALER ALSO BECAME OF FUEL LEAKING FORM THE FUEL LINE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 07E021000 (FUEL SYSTEM, OTHER) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.

DRIVING MY CAR AT AROUND 30MPH, THE CAR COMPLETELY SHUTS OFF WITHOUT WARNING. THERE IS NO SHUTTER OR SOUND. IT IS JUST SUDDENLY COMPLETELY TURNED OFF. NO BRAKES. NO POWER STEERING. NO GAS. YOU MUST PULL THE CAR OVER. COME TO A COMPLETE STOP. PUT THE CAR IN PARK. TURN THE KEY COMPLETELY OFF, AND THEN THE CAR WILL RESTART ALMOST EVERY TIME. THIS HAS HAPPENED TO ME 5 TIMES IN THE 9 YEARS THAT I HAVE OWNED IT. BUT IT HAS HAPPENED 3 TIMES IN THE LAST 3 DAYS. NO MECHANIC NOR THE DEALER CAN IDENTIFY THE PROBLEM. I HAVE REPLACED THE SERPENTINE BELT TWICE, AND THE THROTTLE BODY/THROTTLE POSITION SENSOR.

THE REAR GLASS WINDOW IS LIFTING ON THE BOTTOM LEFT CORNER. MY HUSBAND JUST NOTICED IT ONE DAY. A SERVICE BULLETIN WAS RELEASED BY GM IN NOVEMBER, 2019 REGARDING THIS ISSUE. MY INSURANCE WON'T COVER IT AS IT WAS NOT CAUSED BY AN OUTSIDE FORCE. SAFETY HAZARD: IF I DRIVE WITH MY WINDOWS OPEN AND TOP UP, I'M AFRAID THE PRESSURE WILL CAUSE THE WINDOW TO DETACH, WHICH WOULD INJURE ANY VEHICLE BEHIND ME. THIS SHOULD BE A GM RECALL. THE GLASS CAN NOT BE REPLACED WITHOUT REPLACING THE ENTIRE SOFT TOP.

WHENEVER I PUT GAS INTO MY CAR THERE IS A STRONG UNBEARABLE GAS ODOR IN THE CAR.