BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2015 BUICK ENCLAVE- BROOKLYN, NY
INTERMITTENT DIFFERENT LEVELS IN BREAK PEDAL TRAVEL. AT TIMES MY CAR STOPS NORMALLY WHEN THE BRAKE PEDAL IS FIRST PRESSED (ABOUT 2 INCHES). OTHER TIMES THE BRAKE PEDAL TRAVEL IS MUCH GREATER (ABOUT 4 INCHES OR MORE), AND THE PEDAL HAS A SPONGY FEEL. I HAVE TAKEN THE CAR BACK TO BUICK NUMEROUS TIMES, AND THEY STATE THEY CAN NOT FIND ANY PROBLEM. THIS IS A VERY SERIOUS PROBLEM, ESPECIALLY AT HIGHWAY SPEEDS, WHERE I AM NEVER SURE I WILL BE ABLE TO STOP THE CAR IN TIME TO AVOID AN ACCIDENT.
Source: NHTSA WEB SITE -
2012 BUICK ENCLAVE- METHUEN, MA
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 35 MPH, THE AIR BAG WARNING INDICATOR FLASHED AND THEN REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO COMMONWEALTH MOTOR (1508 135 MARSTON ST, LAWRENCE, MA 01841) WHERE IT WAS DETERMINED THAT THE PASSENGER SIDE AIR BAG NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2017 BUICK ENVISION- PALM DESERT, CA
I WAS DRIVING ON THE FREEWAY AT FULL SPEED WHEN THE CAR ABRUPTLY SHUT OFF. I HAD NO POWER AND ALL DASH LIGHTS WENT BLACK. IT WAS VERY FRIGHTENING. I DON'T KNOW HOW BUT I MANAGED TO GET IT TO THE SIDE OF THE ROAD. IT HAS BEEN IN THE SHOP FOR OVER A WEEK AND THEY STILL HAVE NOT FOUND THE CAUSE. I HOPE THIS DOES NOT HAPPEN TO ANYONE ELSE.
Source: NHTSA WEB SITE -
2015 BUICK VERANO- GAHANNA, OH
TL* THE CONTACT OWNS A 2015 BUICK VERANO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO TWINS BUICK GMC (614-515-4194, LOCATED AT 960 MORSE RD, COLUMBUS, OH 43229) WHERE IT WAS DETERMINED THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 BUICK ENCLAVE- LIZELLA, GA
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING, THE "SERVICE AIR BAG" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE CONTACT CALLED HUTCHINSON BUICK GMC CADILLAC (3989 RIVER PL DR, MACON, GA 31210, (478) 757-2177) AND WAS INFORMED THAT THE SENSOR OR MODULE IN THE SEAT MAY HAVE CAUSED THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT HAD A COMPUTER SCAN TEST BY AN INDEPENDENT MECHANIC, BUT THE RESULTS WERE UNKNOWN. THE CONTACT ALSO STATED THAT THE FAILURE ONLY OCCURRED WHEN THE PASSENGER SEAT WAS OCCUPIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN; THEREFORE, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 149,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2008 BUICK LUCERNE- HARTFORD, AL
CAR WAS STATIONARY FUEL RELAY BURNT OUT. WE REPLACED IT AND NEW ONE WENT OUT. THOUGHT IT WAS FUEL PUMP. REPLACED PUMP AND STILL WOULDN'T CRANK. REALISED THE FUSE BLOCK IS BAD. SAW ONLINE WHERE THIS IS A COMMON ISSUE. WE ARE HAVING A HARD TIME FINDING THE CORRECT BLOCK. ORDERED ONE FROM GM ONLINE AND IT WAS THE WRONG ONE. SENT IT BACK. CAR HAS BEEN DOWN FOR OVER A MONTH. THIS SHOULD BE A RECALL.
Source: NHTSA WEB SITE -
2009 BUICK LUCERNE- GRANBY, CT
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING 40 MPH, THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD AND TURNED OFF. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT IT CONTINUED TO STALL AND TURN OFF. THE VEHICLE WAS NOT ABLE TO BE DRIVEN AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TOWED TO NORTHWEST HILLS CHEVROLET BUICK GMC (LOCATED AT 2065 E MAIN ST, TORRINGTON, CT 06790, (860) 626-5296) WHERE IT WAS DIAGNOSED THAT THE REAR FUSE BLOCK AND THE RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,818. *TT THE CONSUMER STATED THAT THE FUSE BLOCK WAS MELTED. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE DUE TO THE VEHICLE BEING OUT OF WARRANTY. *JS 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *TR
Source: CONSUMER LETTER -
2012 BUICK ENCLAVE- LAWRENCE, MA
HELLO I HAVE A PROBLEM WITH THE AIR BAG OF A BUICK ENCLAVE 2012 MANUFACTURED BY GM. AND THEY SAY THAT MY CAR HAS NO PROBLEM OF THAT TYPE AND I SAW THAT CAR THAT YEAR HAS A PROBLEM WITH THE AIR BAG. THE CAR DOES NOT HAVE TO TURN ON THE SERVICE AIR BAG LIGHT BUT HAS HAD NO CRASH OR ANY CHANGE OR REPAIR IN THAT PART THE CAR, GM'S CARLA REPRESENTATIVE SAYS THAT I AM RESPONSIBLE FOR PAYING ALL THE REPAIR FOR A GM PROBLEM. THEY SENT A DILER TO SEE THAT PROBLEM AND WHEN HE ARRIVED THEY TOLD ME THAT NOBODY HAD NOTIFIED HIM OF MY CAR AND THAT THEY CHECKED IT BUT I HAD TO PAY,
Source: NHTSA WEB SITE -
2019 BUICK ENVISION- WINSTON SALEM, NC
WHILE DRIVING THE VEHICLE, THE SERVICE "BRAKE ASSIST" LIGHT CAME ON. I PUT MY FOOT ON THE BRAKE AND HAD NO BRAKES, THEN HAD LIMITED BRAKES WHEN SLOWLY PUMPING THEN PEDAL WENT TO THE FLOOR. THAT WARNING WENT OFF AND THE MALFUNCTION INDICATOR LAMP CAME ON.
Source: NHTSA WEB SITE -
2019 BUICK ENVISION- WINSTON SALEM, NC
WHILE DRIVING THE VEHICLE, THE SERVICE "BRAKE ASSIST" LIGHT CAME ON. I PUT MY FOOT ON THE BRAKE AND HAD NO BRAKES, THEN HAD LIMITED BRAKES WHEN SLOWLY PUMPING THEN PEDAL WENT TO THE FLOOR. THAT WARNING WENT OFF AND THE MALFUNCTION INDICATOR LAMP CAME ON.
Source: NHTSA WEB SITE