BUICK Complaints

THERE IS A CONSTANT COOLANT LEAK APPEARS TO BE COMING FROM THE TURBO AREA. COOLANT SMELL IS CONSTANT AS THE COOLANT IS BEING BURNED OFF BY EXHAUST MANIFOLD. LOSS OF COOLAND CAN LEAD TO OVERHEATING AND ENGINE FAILURE.

ON 10/10/2018 AT 6:45 AM, 63 DEGREES FAHRENHEIT, CERTIFIED/CURRENT LPT WARRANTY/15' REGAL PREM 2/ 60,600 OD 2.0L/TURBO/AUTOMATIC TRANS, CONDITIONS-SPEED-10 MPH-STEERING STRAIGHT, BRAKE AT 100%, ENGINE PERFORMANCE ISSUES MANIFESTED DURING THE END PORTION OF THE TRIP WHILE IN DRIVE, AT IDLE, DROPPING OFF FRIEND AT HIS WORKPLACE PARKING LOT. TRIP CHARACTERISTICS-TOTAL TRIP 35 MIN AT 20 TOTAL MILES-FIRST PART OF THE TRIP AT 45 MPH FOR 15 MIN/THE MIDDLE PART OF THE TRIP AT 70 MPH FOR 12 MIN/END PORTION OF THE TRIP AT 15-25 MPH FOR 6 MIN/IDLE AT 2 MIN-ENGINE PERFORMANCE-SUDDEN ONSET OF HIGH, ROUGH IDLE OR ENGINE HESITATION? CHARACTERISTICS SEEMED TO INCLUDE INCONSISTENT ENGINE PERFORMANCE SOUND AND FEEL FELT THROUGH THE PEDALS, THE DRIVER'S SEAT AND STEERING WHEEL, BRAKE PEDAL DEPRESSED AT 100%, IMMEDIATELY AFTER MOVING THE AUTOMATIC TRANSMISSION KNOB FROM PARK TO DRIVE, ENGINE TEMP WITHIN NORMAL PARAMETERS, GAS LEVEL 35 MILES TILL E. IN DRIVE, ACCELERATOR AT 15-20%, DROVE 35 MPH FOR 5 MILES TO A SHELL GAS PUMP, SHIFTED TO PARK, BRAKE DEPRESSED AT 100%, DEPRESSED ON/OFF ENGINE BUTTON, ENGAGED THE ELECTRONIC PARKING SYSTEM, MAX FUELED VEHICLE WITH HIGH-GRADE UNLEADED FUEL. VEHICLE SAT, UNSTARTED, FOR 15 MIN AFTER FUELING. DROVE TO THE AUTOZONE ACROSS THE STREET, 1 MILE/20 MP, EXPERIENCED A MIL COMING ON SOLID IN THE IP WHILE PARKING THE VEHICLE. OBTAINED MIL PRINTOUT READ: "CYLINDER 4 MISFIRE DETECTED"/"ASE CERTIFIED MASTER TECHNICIANS HAVE SEEN THIS ISSUE ON YOUR TYPE OF VEHICLE AND THE MOST LIKELY SOLUTION IS: PERFORM ENGINE DE-CARBON PROCEDURE"/CODE P0304. AT PRESENT: ON START-SOLID MIL, ROUGH, HIGH IDLE AT 1500 RPMS, AFTER 1-2 MIN-MIL,TCS SOLID, ROUGH IDLE AT 1000 RPMS. DRIVABILITY AT ALL SPEEDS AFFECTED BUT LESS SO AT HIGHER SPEEDS, *SIGNIFICANT LURCH AT 15-35 MPH FEELS LIKE HARD SHIFT/INTERMITTENT. I CHANGED OIL/AIR FILTERS, DRIVEN 2 MILES SINCE PARKING AT RESIDENCE.

TL* THE CONTACT OWNS A 2018 BUICK REGAL. WHEN THE VEHICLE WAS STOPPED AT A RED LIGHT, THE ENGINE WAS DESIGNED TO SHUT DOWN TO PRESERVE FUEL. INSTEAD, THE ENGINE RPMS WOULD REV AND INCREASE TO 3,000 AND THE VEHICLE ACCELERATED. THE DRIVER IMMEDIATELY SHIFTED INTO NEUTRAL TO PREVENT THE VEHICLE FROM DRIVING THROUGH A BUSY INTERSECTION. THE CONTACT STATED THAT THE FAILURE ALSO OCCURRED ONCE WHILE REVERSING OUT OF A DRIVEWAY. THE VEHICLE WAS TAKEN TO MCELVEEN BUICK (117 FARMINGTON RD, SUMMERVILLE, SC), BUT THE FAILURES COULD NOT BE DIAGNOSED OR DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 300.

I RECENTLY GOT PULLED OVER BY THE LOCAL POLICE DEPARTMENT THAT NOTICED THAT MY DRIVER SIDE HEADLIGHT WAS OUT AS I WAS PULLING OUT OF MY DRIVE WAY FIRST THING IN THE MORNING .AFTER CHANGING THE HEADLIGHT BULB ($100.00)THE HEADLIGHT DID NOT TURN ON.UNDER RECOMMENDATION OF THE PART CLERK OF MY LOCAL PARTS STORE WE LOOKED AT THE HEADLIGHT BALLAST ($300.00).THIS VEHICLE HEADLIGHT DESIGN SOMEHOW ACCUMULATES CONDENSATION WITHIN THE HEADLIGHT HOUSING. THE CONDENSATION SOME HOW GAINS ACCESS AND ACCUMULATES INTO THE BALLAST OF THE HIGH INTENSITY DISCHARGE LIGHTS WHICH ARE MOUNTED UNDERNEATH THE HEADLAMP ASSEMBLY. LEAVING THE VEHICLE WITH NO HEADLIGHTS TO OPERATE THE VEHICLE SAFELY AT NIGHT OR UNDER LOW VISIBILITY CONDITIONS.AFTER REPLACING THE LIGHT BULB AND BALLAST THE HEAD LIGHTS STILL WOULD NOT TURN ON. SOMEHOW THE ENTIRE HEADLIGHT ASSEMBLY NEEDS TO BE REPLACED AT AN OUTRAGEOUS COST OF OVER ($1,500) PER HEADLIGHT ASSEMBLY. DUE OF THE CONDENSATION AND WATER DAMAGE THE INTERNAL ELECTRONICS OF THE HEADLIGHT ARE NOT FUNCTIONAL LEAVING THE OPERATOR AND PASSENGERS OF THE 2013 BUICK REGAL GS EQUIPT WITH FACTORY HIGH INTENSITY LIGHTING IN THE DARK.

TAKATA RECALL: ON TWO DIFFERENT OCCASIONS, MY CAR STALLED WHILE I WAS IN MOTION. LUCKILY I WAS APPROACHING INTERSECTIONS WHERE I WAS REQUIRED TO STOP AND WAS ABLE TO DO SO. THE FIRST TIME IT HAPPENED, IT TOOK ME A MOMENT TO REALIZE THAT THE CAR HAD SHUT OFF AS ALL THE DASHBOARD READINGS WERE WORKING PROPERLY AND THE RADIO REMAINED ON. I FINALLY FIGURED OUT THAT THE CAR HAD STALLED AND, WHILE IT STARTED BACK UP, I WAS NERVOUS THAT IT WOULD HAPPEN AGAIN (MY DAUGHTER WAS IN THE CAR AND I WAS AFRAID OF CAUSING AN ACCIDENT. IT HAPPENED AGAIN TODAY, ALSO WHILE DRIVING MY DAUGHTER TO SCHOOL, BUT I STAYED ON QUIET STREETS IN THE EVENT THAT IT HAPPENED AGAIN. THIS IS VERY NERVE-WRACKING AND I CAN'T BELIEVE THERE HASN'T BEEN A RECALL REGARDING THIS ISSUE. SINCE THIS HAS HAPPENED, I'VE SEARCHED THIS PROBLEM OVER THE INTERNET AND HAVE FOUND MY EXPERIENCE IS NOT AN ISOLATED INCIDENT. WHAT IS EVEN MORE DISTURBING IS KNOWING THAT SOME PEOPLE HAVE BEEN TRAVELING AT VERY HIGH SPEEDS WHEN THIS HAS HAPPENED TO THEM...A HUGE LIABILITY ON GM'S PART WHICH I WOULD THINK THEY WOULD WANT TO RECTIFY RIGHT AWAY. LET'S HOPE THEY DO. THANK YOU FOR THE OPPORTUNITY TO SHARE AND I HOPE IT HELPS DRAW ATTENTION TO A VERY SERIOUS ISSUE.

CERTAIN SYSTEMS OF MY CAR WHILE I AM DRIVING WILL SHUT DOWN. FOR EXAMPLE I WILL BE TAKING A TURN AND THE POWER STEERING WILL GO OUT. OTHER THINGS THAT SEEM TO SHUT DOWN EITHER AT THE SAME TIME OR SEPARATELY ARE THE RADIO/ SCREEN, THE CRUISE CONTROL, BLINKER, ECT. THIS HAS BEEN AN ISSUE ESPECIALLY WHEN I AM TURNING AND THE POWER STEERING GOES OUT. I LOOKED ONLINE TO SEE WHAT MAY BE THE PROBLEM AND NOTICED PLENTY OF OTHER PEOPLE HAVE HAD THESE ISSUES AS WELL WITH NO ONE BEING ABLE TO FIND A SOLUTION.

TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. WHILE THE VEHICLE WAS STATIONARY, THE LIFTGATE SLAMMED DOWN ON SEVERAL OCCASIONS AFTER BEING LIFTED. AS A RESULT, THE HATCHBACK BECAME INOPERABLE. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) AS A POTENTIAL CAUSE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000.

I SENT THIS EMAIL TO THE SURVEY FOR RANDY MARION DEALERSHIP ON STATESVILLE RD HERE IN HUNTERSVILLE NC. AGAIN I DO NOT WANT THE VEHICLE BACK AS IT IS TOO MUCH RISK FOR ME, MY FAMILY AND MY WORK. IT PUT ME IN A DANGEROUS SITUATION FROM BEING STUCK IN THE STREET AND DEALING WITH AN ANGRY PASSENGER. WE MUST GET THIS RESOLVED IMMEDIATELY. I AM LOSING MONEY. I NEED A DEPENDABLE VEHICLE. THE SALES PART WENT AS EXPECTED. A LOT OF SMILES AND VERY ENGAGED IN CONVERSATION. THE SALES GUY MIKE WAS VERY NICE. NO PRESSURE. THE PROBLEM IS AFTER THE CARE WAS SIGNED FOR. AFTER THE EXCITEMENT OF GETTING A BRAND NEW VEHICLE I REALIZED I PAID TOO MUCH AND DIDN'T UNDERSTAND ALL THE CHARGES THAT JACKED THE TOTAL UP SO FAR. HOWEVER THAT'S NOT MY ISSUE. MY ISSUE IS THE BRAND NEW CAR IS SHUTTING OFF IN THE MIDDLE OF THE STREET. IT GOES COMPLETELY DEAD. LEAVING ME STRANDED. IT HAPPENED THREE TIMES ON 10/5. THE BRAND NEW VEHICLE IS PPUTTING ME IN A DANGEROUS SITUATION FOR ME, MY FAMILY AND MY CLIENTS. SO I'M NOW LOSING INCOME AND IT ALSO CAUSED ME TO HAVE A BAD CUSTOMER SERVICE EXPERIENCE WITH A CLIENT WHICH EFFECTS MY PROFESSIONAL REPUTATION. THE PROBLEM WITH THE VEHICLE IS MAJOR AND A SERIOUS SAFETY ISSUE. YOUR SERVICE TEAM IS WORKING WITH GMC ENGINEERS TO FIGURE OUT HOW TO FIX THE PROBLEM, HOWEVER I DO NOT WANT THIS VEHICLE. YOUR SALES MANAGER STEVE SAYS THIS IS UP TO GMC TO DETERMINE IF A VEHICLE CAN BE EXCHANGED OR NOT. THIS IS COMPLETELY UNACCEPTABLE FOR ME. I WORK TOO HARD AND A LOT OF PEOPLE DEPEND ON ME.

MOLD IN AIR CONDITIONER. WHEN TURNING ON ENGINE, MOLD SMELL COMES OUT OF AIR VENTS.

ON THE DASH BOARD, IT SAYS SERVICE AIR BAG AND THE DRIVERS SEAT PLASTIC THAT HOUSE THE LEATHER SEAT IS BROKEN