BUICK Complaints

TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO WORK. THE MULTIFUNCTION LEVER HEADLIGHT BUTTON HAD TO BE HELD IN ORDER FOR THE HIGH BEAM HEADLIGHTS TO WORK. IN ADDITION, THE LOW BEAM HEADLIGHTS WOULD NOT OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.

TIRE FAILURE. FAILURE WAS SPONTANEOUS. NEW TIRES LESS THAN 2 MONTHS OLD AND ONLY 200 MILES DRIVEN. BULGING SIDEWALL. IS IN PROCESS OF BEING FIXED.

TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO WAIT APPROXIMATELY 3 TO 7 MINUTES BEFORE THE VEHICLE COULD BE RESTARTED AND DRIVEN. THE VEHICLE WAS ONLY ABLE TO BE DRIVEN FOR SHORT AMOUNTS OF TIME BEFORE IT WOULD STALL AGAIN WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE VEHICLE. THE VEHICLE'S MAIN COMPUTER WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 179,000....UPDATED 06/30/16 *BF *CN

4TH ENGINE SERVICE RECALL 15757 WAS PERFORMED AT DEALERSHIP ON MARCH 25, 2016. ON MAY 13, 2016, ATTEMPTED TO STARTED CAR WHICH WAS PARKED ON SUBURBAN STREET AT 5 A.M. THE VEHICLE HAD NOT BEEN DRIVEN FOR SEVERAL DAYS. LOUD BANG SOUND. ENGINE IGNITED. FLAMES SHOT OUT ONTO STREET SURFACE. DRIVER WAS ABLE TO EVACUATE AND CONTAIN FLAMES UNTIL POLICE AND FIRE DEPARTMENT RESPONDED TO CALL. BATTERY HAD TO BE DISCONNECTED. ENGINE CASING WAS BLOWN OFF TOP OF ENGINE.

POWERSTEERING GOES OUT OR LOCKS UP WHEN TURNING AT LOW SPEED IN EITHER DIRECTION.

BACK-UP LIGHTS - VISIBILITY LIGHTED BY BACK-UP LIGHTS IS TERRIBLE. THE BACK-UP LIGHTS ARE VERY DIM AND DIRECTED UPWARDS INSTEAD OF BACK ONTO THE PAVEMENT AS THEY SHOULD BE. THE STOP LIGHTS ACTUALLY GIVE MORE LIGHT THAN THE BACK-UP LIGHTS. THE FIRST MONTH I HAD THE VEHICLE I HAD SEVERAL NEAR MISSES BECAUSE I COULD NOT SEE THE VEHICLES IN BACK OF ME. I CAN ACTUALLY SEE BETTER SHINING A FLASHLIGHT BEHIND ME THAN I CAN TO SEE WITH THE BACK-UP LIGHTS. I TOOK THE CAR TO THE DEALERSHIP REQUESTING BRIGHTER BULBS TO BE INSTALLED INSSTEAD OF THE ONES THAT ARE IN THERE, AND THE DEALER SHOP MANAGER TOLD ME THAT THEY COULD NOT DO IT BECAUSE THE SPACE INSIDE THE BACK-UP LIGHTS WOULD NOT ALLOW ENOUGH VENTILATION. AFTER INSPECTION, SHE AGREED THAT THEY WERE DIM BUT THAT IT LOOKED LIKE IT WAS A "DESIGN FLAW". THE HOLE IN THE BODY MADE FOR THE BACK-UP LIGHTS IS TOO SMALL. GENERAL MOTORS NEED TO CORRECT THIS BEFORE SOMEBODY EITHER GETS RUN OVER OR RAN INTO AND SOMEONE IS SERIOUSLY INJURED. IF THEY CANNOT CORRECT THE DEFECT THEN THEY NEED TO BE FORCED TO INSTALL SENSORS TO DETECT SOMETHING OR SOMEONE BEHIND YOU. I COMPLAINED TO GENERAL MOTORS CUSTOMER SERVICE AND THEY THEY SAID THAT THEY SPOKE TO THE DEALERSHIP IN DECATUR, IL WHERE I TOOK IT, AND THAT THEY SAID THE LIGHTS WERE OPERATING AS DESIGNED. REALLY? THEY WERE DESIGNED TO BE TOO DIM? THEY REFUSED TO FIX THE PROBLEM. THEY ALSO SAID IF I ADDED AN ADDITIONAL BACK-UP LIGHT THAT IT WOULD VOID THE WARRANTY. THIS IS A CATCH-22 SITUATION THAT IS DESTINED FOR A BAD COLLISION OR WORSE AND SOMEBODY IS INJURED OR KILLED. SEVERAL TIMES I ALMOST RAN INTO ANOTHER CAR BECAUSE THERE WAS NOT ENOUGH LIGHT TO SEE THEM. THE BRAKE LIGHTS ACTUALLY GAVE MORE LIGHT THEN THE BACK-UP LIGHTS. EACH SEVERAL TIMES I WAS BACKING UP IN A PARKING AREA AND THERE WAS A CAR RIGHT BEHIND ME. LUCKILY MY WIFE LOOKED OUT THE WINDOW TO HELP ME.

TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE DRIVING 55 MPH, THE PASSENGER SIDE AIR BAG LIGHT ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS DIAGNOSED, BUT NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 38,975.....UPDATED 07/05/16 *BF IT WAS DETERMINED, THE PASSENGER AIR MODULE HAD AN INTERMITTENT INTERNAL FAILURE. UPDATED 07/14/16. *JB

TL* THE CONTACT OWNS A 2003 BUICK RENDEZVOUS. WHILE DRIVING 65 MPH, THE VEHICLE SHOOK AND STALLED AND THE BATTERY LIGHT ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, RESTARTED THE VEHICLE, AND RESUMED DRIVING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN A FOURTH TIME TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BATTERY, ALTERNATOR, AND SERPENTINE BELT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 215,000.

WHEN IT RAINS, WATER LEAKS INSIDE OF MY VEHICLE. THE LEAK IS ON ALL PANELS, WETTING THE UPHOLSTERY ON THE DRIVER AND PASSENGER SIDE WINDOWS, AS WELL AS SURROUNDING THE SUNROOF. WATER LEAKS FROM THE SUNROOF AREA, REAR VIEW MIRROR, AND SIDE PANEL ONTO THE DRIVER WHILE DRIVING. I CONTACTED GM RECALLS, AND THEY ADVISED THERE IS NO RECALL RELATED TO THIS ISSUE ON MY VEHICLE. IT OCCURS DURING DRIVING AND WHEN THE VEHICLE IS SITTING IN THE RAIN.

HELLO I NEED HELP IF POSSIBLE. IM [XXX], MY WIFE AND I ARE BOTH DISABLED & ON SSI DISABILITY, OUR PROBLEM IS SHE WAS GIVEN A CAR FROM A SON IN LAW THAT WAS UNDER A RECALL ( 2004 BUICK RENDEZVOUS ) THE GAS TANK WAS ON A SAFETY RECALL AND I TOOK IT TO WEISNER BUICK AND BECAUSE THE TANK WAS LEAKING AND SHE IS ON OXYGEN AND WAITING FOR A DOUBLE LUNG TRANSPLANT, [XXX] WOULD NOT HONOR THE RECALL OF OVER $ 900,DOLLARS FOR A PLASTIC TANK ! SO THEY SAID THEY WOULD FINANCE IT FOR ME OK SO I HAD NO CHOICE MY PROBLEM IS I CAN ONLY MAKE THE LEAST PAYMENT THAT THEY WILL TAKE AND IT NEVER PAYS THE PRICE DOWN SO WE WILL BE PAYING ON IT THE REST OF OUR LIFE, THE RECALL WAS FOUND ON A GM WEBSITE AND SAYS THEY WILL REPLACE THE TANK NO MATER THE AGE BECAUSE IT'S A SAFETY HAZARD, IS THERE ANY HOPE OF GETTING HELP WITH THIS MATTER [XXX], HOME # [XXX] EMAIL [XXX] PLEASE CONSIDER HELPING US WITH THIS PROBLEM, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR