BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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1998 BUICK REGAL- PARKERSBURG, IA
TL* THE CONTACT OWNS A 1998 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH IN A PARKING LOT, A LOUD NOISE EMITTED WHEN TURNING THE STEERING WHEEL. THE CONTACT WAS ABLE TO CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE RACK AND PINION WOULD NEED TO BE REPLACED. THE LOWER BEARING ASSEMBLY WAS REPLACED, BUT DID NOT CORRECT THE FAILURE. THERE WAS A RECALL RELATED TO THE DEFECT ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 03V527000 (STEERING:RACK AND PINION). THE VIN WAS INELIGIBLE UNDER THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,330.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 BUICK LACROSSE- SPRING HILL, FL
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED WHEN THE FRONT PASSENGER SEAT WAS OCCUPIED, INDICATING THAT THE AIR BAG WAS NOT FUNCTIONING. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE DEALER CONTACTED TECHNICAL SUPPORT, WHO INSTRUCTED THE DEALER NOT TO MODIFY THE VEHICLE BECAUSE IT WAS DESIGNED TO ONLY RECOGNIZE CERTAIN WEIGHTS OF INDIVIDUALS. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 11,290. UPDATED 8/31/12 *CN THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED AND REPORTED THE VEHICLE OPERATED AS DESIGNED. UPDATED 09/11/2012 *JS
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2009 BUICK ENCLAVE- ARLINGTON, WA
FOR ABOUT A MONTH NOW, OUR POWER STEERING SEEMS TO BE TIGHTENING UP WHEN STEERING A TIGHT RADIUS LIKE TURNING A SHARP CORNER OR PULLING INTO A PARKING SPACE. IT IS VERY FREQUENT OCCURRING EVERY DAY NOW. I HAVE 3 KIDS I DRIVE DAILY TO MULTIPLE LOCATIONS AND AM WORRIED ABOUT MY AND THEIR SAFETY. IF I WAS DRIVING AT A HIGH SPEED AND HAD TO SWERVE TO AVOID SOMETHING IN MY PATH THIS WOULD MAKE ME VERY NERVOUS. I HAVE READ MANY BLOGS ABOUT THIS ISSUE AND GM HAD BETTER TAKE THIS INTO SERIOUS CONSIDERATION FOR A WORLD-WIDE RECALL. I CANNOT BELIEVE FOR THE PRICE OF THIS VEHICLE THE AMOUNT OF ISSUES IT HAS. VERY VERY DISAPPOINTED IN THIS CAR. *TR
Source: NHTSA WEB SITE -
2006 BUICK LUCERNE- PERRY, OH
THE RIGHT REAR DOOR IS UNABLE TO BE OPENED FROM EITHER INSIDE OR OUTSIDE. IT REMAINS THAT WAY SINCE THE DEALER WANTS $320 TO DO THE WORK. THE LEFT REAR HAD THE SAME PROBLEM BUT THAT WAS COVERED UNDER WARRANTY WHEN THE CAR WAS RELATIVELY NEW. THIS IS A SAFETY CONCERN. OBVIOUSLY THERE ARE A LOT OF PEOPLE WITH THE SAME PROBLEM. WHY IS THIS NOT COVERED BY A RECALL? MY WIFE'S COUSIN HAD A LUCERNE WITH THE SAME ISSUES. SHE GOT RID OF HERS. AS SOON AS WE CAN AFFORD ANOTHER CAR WE WILL BE DOING THE SAME THING. AND I GUARANTEE IT WON'T BE A GM!!!! *TR
Source: NHTSA WEB SITE -
2008 BUICK ENCLAVE- CINCINNATI, OH
DRIVING THE CAR YESTERDAY AND THE SPEAKERS BEGAN TO FLICKER ON AND OFF. SUDDENLY THEY ALL WENT OFF AND SEEM TO NO LONGER WORK. THIS SEEMS TO ALSO EFFECT MY TURN SIGNALS AS NO SOUNDS ARE INDICATED WHEN THEY'RE TURNED ON, WHICH SEEMS TO BE A SAFETY RISK. LOOKING ONLINE, THIS SAME ISSUE SEEMS TO EFFECT A NUMBER OF BUICK ENCLAVES. I'D LIKE BUICK TO FIX THIS ISSUE AT THEIR EXPENSE ASAP. *TR
Source: NHTSA WEB SITE -
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2004 BUICK RENDEZVOUS- GARFIELD HEIGHTS, OH
TL* THE CONTACT OWNS A 2004 BUICK RENDEZVOUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ABS SYSTEM AND THE TRACTION CONTROL SYSTEM ENGAGED WITHOUT WARNING. ALSO, THE FUEL GAUGE WAS PROVIDING ERRONEOUS READINGS. THE VEHICLE WAS TAKEN TO A REPAIR LOCAL SHOP, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 103,000. UPDATED 09/05/12*LJ
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 BUICK LESABRE- CANDLER, NC
I BOUGHT 2002 BUICK LESABRE BRAND NEW AND AFTER APPROXIMATELY I YEAR THE DASH BEGAN TO BUCKLE ALMOST THE ENTIRE LENGTH OF THE WINDSHIELD. IT IS NOW APPROX 3 TO 4 INCHES HIGH. I WENT TO CAR GURUS. COM AND REALIZED HUNDREDS OF PEOPLE WERE HAVING THE SAME PROBLEM. I DID NOT REALIZE THAT THIS PROBLEM COULD IMPAIR AIR BAG DEPLOYMENT. I BELIEVE THIS WARRANTS A RECALL. *TR
Source: NHTSA WEB SITE -
2009 BUICK ENCLAVE- PEARLAND, TX
IN THE LAST 2 MONTHS, I HAVE HAD MULTIPLE PROBLEMS WITH THE POWER STEERING TIGHTENING AND LOCKING UP, NARROWLY AVOIDING RUNNING OFF THE ROAD OR INTO ANOTHER VEHICLE SEVERAL TIMES. WHEN I TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC, THEY DECLARED THAT THE POWER STEERING RACK HAD MALFUNCTIONED AND THAT THERE WERE METAL SHAVINGS IN THE POWER STEERING PUMP. BOTH THE POWER STEERING RACK AND PUMP WOULD NEED TO BE REPLACED. IT WAS ALSO DETERMINED THAT THIS WAS NOT CAUSED BY WEAR AND TEAR. WHEN I RESEARCHED SIMILAR COMPLAINTS ONLINE IT APPEARS THAT THIS IS A RECURRING PROBLEM WITH THE 2008 AND 2009 BUICK ENCLAVES DUE TO FAULTY EQUIPMENT BY GM. I AM VERY CONCERNED THAT THIS MAKE RESULT SERIOUS ACCIDENTS AND REQUEST THE NHTSA TO LOOK INTO THIS MATTER. *TR
Source: NHTSA WEB SITE -
2012 BUICK VERANO- WEST PALM BEACH, FL
A CONSTANT "PERCOLATING" OR RATTLING SOUND IS HEARD WHILE DRIVING SLOWLY AND ESPECIALLY ON UNEVEN SURFACES. THE NOISE GETS WORSE AND MORE CONSISTENT AS THE CAR IS DRIVEN. SINCE NOBODY CAN TELL ME WHAT IT IS, I MUST ASSUME IT COULD BE A SAFETY CONCERN. THE NOISE BECAME WORSE AFTER A STRUT WAS REPLACED AT 100 MILES. THE NOISE GOT LOUDER AFTER AN ATTEMPT TO FIX IT BY INSTALLING A NEW COIL (F-SPRING?). I WAS TOLD THAT THIS IS A CHARACTERISTIC OF THE CAR SO THEY WILL NOT MAKE ATTEMPTS TO REPAIR IT WHEN I REQUEST SPECIFIC ACTIONS. I HAVE HEARD SIMILAR NOISES IN AT LEAST 7 OTHER SAME MODEL CARS. THREE SEPARATE PEOPLE HAVE DRIVEN THE CAR AND CONFIRM THE NOISES. IF THERE IS A STRUCTURAL WEAKNESS IT WOULD BE A SAFETY CONCERN. *TR
Source: NHTSA WEB SITE -
2008 BUICK LUCERNE- ROCHESTER HILLS, MI
PURCHASED VEHICLE 4/2/12. 6/30/12 CAR WOULD NOT START. FULL POWER AND CRANK BUT WOULD NOT ENGAGE. CAR TOWED AND DIAGNOSED AS FUEL PUMP/RELAY. THE RELAY WAS MELTED. REPAIRED WITHOUT INCIDENT. JULY 23,2012 CAR REPEATED. NO START. CAR TOWED AGAIN AND RELAY IS MELTED AGAIN. RESEARCHING IT SEEMS TO BE A COMMON EVENT OCCURRING IN 2008 V8. MECHANIC HAS DETERMINED IT TO BE AN ELECTRICAL PROBLEM STEMMING FROM FUSE AND AMPS BEING DELIVERED TO RELAY. *TR THE CONSUMER STATED THE MANUFACTURER EXCEEDED AND A REASONABLE AMOUNT OF TIME ADDRESSING THE FAILURE.*JS
Source: CONSUMER LETTER