BUICK Complaints

THERE IS A PROBLEM WITH THE ODOMETER LIGHT IT DOES NOT SHOW THE MILEAGES OF THE CAR I JUST BOUGHT IT, AND IT HASN'T SHOWN UP YET. ALL THE OTHER LIGHTS ARE ON EXCEPT THIS ONE. CAN'T PASS INSPECTION BECAUSE OF IT. *TR

MY BROTHER WAS DRIVING MY 2004 BUICK LESABRE CUSTOM AND CRASHED INTO IRON GATE AND THE AIR BAG DID NOT DEPLOY. *TR

THERE ARE THREE THINGS THAT THIS VEHICLE CRUISE CONTROL DOES. FIRST IF YOU TRY TO USE THE RESUME FEATURE, IT ACCELERATES WILDLY SO YOU HAVE TO HIT THE BRAKE TO DISENGAGE IT. SECOND, WHILE DRIVING DOWN THE HIGHWAY WITH THE CRUISE SET AT ANY SPEED THE VEHICLE WILL RANDOMLY JUST GO TO MAXIMUM ACCELERATION AND AGAIN YOU MUST USE THE BRAKE TO DISENGAGE IT. THIRD AND MOST RECENT, WHILE DRIVING THROUGH TOWN WITH THE CRUISE ON BUT NOT ENGAGED, THE CRUISE LIGHT COMES ON AND THE VEHICLE TAKES OFF AT FULL ACCELERATION ALL BY ITSELF. THIS IS A VERY DANGEROUS SITUATION AND NEEDS TO BE ADDRESSED IMMEDIATELY. GM HAS NO IDEA WHERE TO LOOK OTHER THAN REPLACING ABOUT $900.00 WORTH OF PARTS. IN CHECKING ON THIS SITUATION, I FOUND NUMEROUS INCIDENTS OF THIS SAME DEFECT WITH OTHER OWNERS OF THIS VEHICLE.

THE SPEEDOMETER AND THE REST OF THE INSTRUMENT CLUSTER ON THE DASH HAS BEGUN TO MALFUNCTION APPARENTLY THIS IS A BIG PROBLEM SINCE THERE ARE LOTS OF QUESTIONS ABOUT THESE ONLINE WHERE PEOPLE HAVE COMPLAINTS.. NOT KNOWING HOW FAST YOU ARE GOING BIG ISSUE.. NOT KNOWING HOW MUCH GAS YOU HAVE, BIG ISSUE. AND NOT KNOWING HE RUNNING TEMPERATURE OF THE VEHICLE IS A EVEN BIGGER ISSUE.. BUICK HAS KNOWN ABOUT THIS PROBLEM FOR SOME TIME AND SHOULD HAVE ALREADY TAKEN ACTION. INSTEAD THEY STOPPED BUILDING THE REPLACEMENT PARTS AND NOW IT COSTS EVEN MORE FOR THEM TO FIX THE PROBLEM. *TR

ON MULTIPLE BUT INTERMITTENT OCCASIONS, WHEN THE LEFT TURN SIGNAL IS ENGAGED ALL DASHBOARD WARNING LIGHTS FLASH AND THE VEHICLE STOPS RUNNING. I WAS FORTUNATE IN THAT IT NEVER OCCURRED IN HEAVY TRAFFIC, BUT IT STILL REPRESENTS A SIGNIFICANT DANGER. ON ONE PARTICULAR OCCASION, IT FAILED TO RESTART AND I HAD THE VEHICLE TOWED TO AN AUTHORIZED GM DEALER WHO KEPT IT FOR SEVEN DAYS BUT FAILED TO FIND OR FIX THE PROBLEM. INSTEAD, THEY REPLACED "BROKEN AND LOOSE CONNECTORS ON THE FUSE BOX." WHEN THE PROBLEM RECURRED TWO DAYS LATER, I RETURNED TO THE GM DEALER WHO, DESPITE KEEPING THE VEHICLE FOR ANOTHER THREE DAYS, STILL FAILED TO FIND THE PROBLEM. I DECIDED TO TAKE THE VEHICLE TO AN AUTOMOTIVE ELECTRICAL SPECIALIST BUT FIRST SEARCHED THE INTERNET UNDER "2003 BUICK ELECTRICAL PROBLEMS", AND FOUND THAT THIS WAS A FAIRLY COMMON PROBLEM THAT GM WAS AWARE OF (A GM CUSTOMER SERVICE REPRESENTATIVE HAD REPLIED ON ONE OF THE FORUMS - EDMUNDS.COM? - THAT GM READS THESE FORUMS). HAVING LEARNED FROM THE FORUMS THAT THE MOST PROBABLE CAUSE WAS THE IGNITION SWITCH, I TOOK IT TO AN AUTOMOTIVE ELECTRICAL SPECIALIST WHO FOUND A DEFECTIVE IGNITION SWITCH AND REPLACED IT. (REGRET OLD PART NO LONGER AVAILABLE). *TR

TL* THE CONTACT OWNED A 2008 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE WAS INVOLVED IN A CRASH IN WHICH THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL VIA AMBULANCE TO TREAT SERIOUS INJURIES. A POLICE REPORT WAS FILED AND THE CONTACT WAS THE ONLY PERSON REPORTED INJURED. THE VEHICLE WAS DESTROYED AND TOWED TO AN INSURANCE LOT. THE FAILURE WAS NEVER DIAGNOSED. THE FAILURE AND CURRENT MILEAGE WAS 28,248. UPDATED 5/24/11 *CN UPDATED 06/03/11

I HAVE HAD TWO FAILURE INCIDENTS WITH THE JACK AND THE LUG WRENCH THAT CAME WITH MY VEHICLE FROM BUICK. APPROXIMATE 1 YEAR AGO I WAS USING THE JACK FOR THE FIRST TIME AND IT CAME APART WITH THE VEHICLE RAISED ON IT. BUICK REPLACED THE JACK. I WAS USING THE REPLACEMENT JACK FOR THE FIRST TIME LAST WEEK AND THE ORIGINAL LUG WRENCH SPLIT AT THE SOCKET END. THIS WAS THE SECOND TIME THIS WRENCH WAS USED. I AM CONCERNED THERE IS SOMETHING WRONG WITH THE JACK/WRENCH DESIGN OR METAL IT IS MADE OUT OF. I HAVE CONTACTED BUICK ABOUT THE PROBLEM BUT HAVE NOT HEARD BACK FROM THEM. *TR

PURCHASED CAR 04/20/2006. IN JULY '09 USED CAR DEALER REPLACED INTAKE GASKET SET. (THEIR COST) IN JUNE '09 REPLACED CATALYTIC CONVERTOR & THERMOSTAT (MY EXPENSE) AUGUST '10 SAME MECHANIC REPLACED INTAKE MANIFOLD GASKET (MY EXPENSE) ODM 53405 DEC '10 I DISCOVERED ON INTERNET THERE WAS A RECALL FOR THESE PROBLEMS. CONTACTED BUICK AND JULIAN DELCOUR, VICE PRESIDENT SAID THE PROBLEMS HAD BEEN REPAIRED IN 2001 BUT UNABLE TO PROVIDE ME WITH DOCUMENTATION. NOTE: RECALL ID#56853 DATED 2/24/2004 RELATED TO FUEL SYSTEM. SEAT BELT RECALL WAS IN 2000. DELCOUR DECLINED MY REQUEST FOR REPAYMENT OF REPAIRS MADE AT MY EXPENSE. THEY NEVER RESPONDED TO ME IN WRITING, ONLY PHONE CONVERSATIONS. MY ANSWERING MACHINE RECORDED HIS LAST CALL TO ME REGARDING THE NON-PAYMENT OR RELEASE OF RECORDS. QUESTIONS TO YOU: 1-WHY COULDN'T HE PROVIDE PROOF OF REPAIRS MADE AND UNABLE TO PROVIDE THIS TO ME, I THEN AM UNDER THE IMPRESSION THAT THEY HAVE NO PROOF. 2-SHOULDN'T THEY BE HELD RESPONSIBLE AND PAY FOR MY EXPENSES? I HAVE DOCUMENTED EVERYTHING RELATED TO THIS PROBLEM AND WOULD BE ABLE TO FURNISH YOU COPIES. HOPEFULLY, THIS PROBLEM CAN BE RESOLVED WITH YOUR ASSISTANCE AND I WILL BE SENT A CHECK IN THE AMOUNT OF $931.21 PLUS $100 FOR TWO TOWING CHARGES FROM BUICK.

COULD NOT UNDERSTAND WHY MY 2008 BUICK LACROSSE COULD NOT HANDLE LOW SPEED SNOW AND ICE ISSUES WITHOUT MY REAR END SWAYING. I REPLACED THE ALL THE TIRES AND STILL HAD ISSUES WITHREAR SWAYING ON SNOW AND ICE OVER 30 MILES PER HOUR. *TR

TL*THE CONTACT OWNS A 2006 BUICK TERRAZA. THE CONTACT STATED THAT WHEN THEY APPLIED THE BRAKES, THE BRAKE PEDAL WAS RESISTANT, THEN RELEASED AND EXTENDED TO THE FLOOR. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THERE WAS SOFTWARE THAT CAUSED THE BRAKING SYSTEM TO DELAY. THE CONTACT WAS NOT TOLD THAT THE SOFTWARE FAILED. THE VEHICLE ALSO INTERMITTENTLY FAILED TO START AND THE CONTACT WAS TOLD THAT IT WAS ALSO BECAUSE OF THE SOFTWARE. THE CONTACT WAS CONCERNED THAT THERE WAS A CENTRAL ISSUE WITH THE COMPUTER IN THE VEHICLE. THE FAILURE MILEAGE WAS 72,150 AND THE CURRENT MILEAGE WAS 82,000. UPDATED 05/24/11*LJ THE ALSO STATED THE LEFT SIGNAL LIGHT WAS REPLACED THREE TIMES AND THE OIL LEVEL WAS CONSTANTLY LOW. UPDATED 05/26/11