BUICK Complaints

I PURCHASED A BUICK LACROSSE IN MAY 2010. I BEGAN HAVING ISSUES WITH THE VEHICLE JUNE 27, 2011. I'VE HAD MULTIPLE MECHANICAL ISSUES WITH THE CAR. THE ELECTRIC HEATER IN THE SEATS HAVE GONE OUT 3 TIMES AND BEEN REPAIRED AND IS NOW NOT WORKING AGAIN. THE LAST REPAIR ON THE HEATER IN THE DRIVER SEAT WAS JANUARY 2012. ON AUGUST 1, 2011 THE CAR WAS TOWED TO THE DEALERSHIP DUE TO THE BATTERY LEAKING ACID ALL OVER THE WIRES AND SEVERAL OTHER PARTS. THE WAS KEPT FOR ALMOST 10 DAYS. THE VISOR FOR THE MOON ROOF STARTED MALFUNCTIONING AND HAD TO BE REPAIRED. THE ENGINE HAD A KNOCKING SOUND AND I WAS TOLD THAT'S HOW HE CARE SOUNDS. THE DOOR HANDLE HAD TO BE REPLACED, THE CAR HAS HAD ONGOING ELECTRICAL ISSUES AND GM HAS NOT WORKED OPENLY AND HONESTLY WITH ME. GM HAS REPEATEDLY TOLD ME THE CARE IS NOT ELIGIBLE TO BE BOUT BACK BUT WILL NOT GIVE A EXPLANATION WHY. I REPEATEDLY REQUESTED TO SPEAK WITH A SUPERVISOR AND WAS DENIED OPPORTUNITY BY A GM REP NAME [XXX] FOR SEVERAL WEEKS. I HAVE REPEATEDLY ASKED FOR SOMETHING IN WRITING AND GM REFUSES TO PUT ANYTHING IN WRITING. "WHEN I EXPLAINED THAT I WANTED THEM TO BUY THE CARE BACK DUE TO THE ONGOING ELECTRICAL ISSUES AND NOT TO JUST EXTEND THE WARRANTY I WAS TOLD BY THE GM REP THAT I WAS TRYING TO PLAY A ALL OR NOTHING GAME AND MAY END UP WALKING AWAY WITH NOTHING." AFTER THAT COMMENT I FELT BULLIED INTO EXCEPTING A OFFER OF TWO CAR PAYMENTS AND A EXTENSION OF THE WARRANTY TO 45,000 ADDITIONAL MILES. I LATER WITHDREW MY ACCEPTANCE OF THE OFFER DUE TO THE SEATS MALFUNCTIONING AGAIN AND FEELING AS THOUGH I WAS FORCED TO TAKE THE OFFER WITH THE GM REP DENYING ME THE ABILITY TO SPEAK WITH A SUPERVISOR FOR WEEKS AND MAKING THE STATEMENT THAT HE MADE DURING A CONFERENCE ON 2/24/12. THIS IS THE SECOND GM VEHICLE THAT I BOUGHT IN THE PAST 4 YRS THAT HAD ELECTRICAL ISSUES. MY 07 SATURN AURA HAD ELECTRICAL ISSUES LOST $9000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2001 BUICK LESABRE. THE CONTACT STATED THAT COOLING FLUIDS WERE LEAKING OUT OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE FAILURE WAS REPAIRED UNDER AN EARLIER MANUFACTURER'S RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 115,000.

TL* THE CONTACT OWNS A 2007 BUICK TERRAZA CXL. WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER SIDE AUTOMATIC SLIDING DOOR OPENED ERRONEOUSLY. THE CONTACT WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD TO SECURE THE DOOR. THE FAILURE ALSO RECURRED AT DIFFERENT TIMES WHILE THE VEHICLE WAS PARKED. THE SLIDING POWER DOOR CABLE WAS DISCONNECTED AND THE DOOR WAS MANUALLY ENGAGED IN ORDER TO ENTER OR EXIT THE VEHICLE. THERE WAS AN OPEN AND CLOSED INVESTIGATION RELATED TO THE DEFECT PERTAINING TO A 2007 CHEVROLET UPLANDER. THE NHTSA ACTION NUMBER WAS EA07019 ((STRUCTURE; LATCHES/LOCKS/LINKAGES: DOORS: LATCH). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT PLANNED TO NOTIFY THE MANUFACTURER OF THE PROBLEM. THE APPROXIMATE MILEAGE WAS 60,000. UPDATED 4/2/12 *CN AS OF 03/22/12 THE VEHICLE WAS REPAIRED.

THE HEADLIGHTS, DASHBOARD INSTRUMENT CLUSTER, AND RADIO, CD PLAYER, INTERIOR LIGHTS, AND TAIL LIGHTS ON MY 2002 BUICK, RENDEZVOUS KEPT GOING OUT FOR NO APPARENT REASON WHILE DRIVING ON THE FREEWAY. I TOOK THE CAR TO THE SHOP AND THEY SAID IT IS THE BODY CONTROL MODULE. IT IS MY OPINION THAT THIS MALFUNCTION IS A VERY SERIOUS PROBLEM. IN MY SITUATION THE SEVERAL TIMES THAT THE LIGHTS WENT OUT, I WAS IN A DANGEROUS PLACE (ON CURVEY HIGHWAY BETWEEN PENNSYLVANIA AND OHIO AT SPEEDS BETWEEN 55-70MPH) THE SITUATION WHEN THE HEADLIGHTS AND DASH LIGHTS WERE OUT COULD HAVE HAD FATAL CONSEQUENCES ESPECIALLY WHEN TALL HILLS SURROUND CURVEY FREEWAYS AND ROADS AND SUCH AS A DEER CROSSING THE ROAD OR WORSE YET, A PERSON ON THE SIDE OF THE ROAD. THE PROBLEM IS STILL OCCURRING AND THE BCM KEEPS MALFUNCTIONING EVERY FEW MINUTES TURNING OFF ALL LIGHTS AND DASHBOARD CLUSTERS AND IT COSTS TOO MUCH FOR ME TO FIX-ALMOST $1400. *TR

ON 2/29/12 I CAME BACK FROM THE GROCERY STORE AND PARKED MY VEHICLE AND UNLOADED MY GROCERIES AND RETURNED TO MY VEHICLE WHICH WAS LEFT RUNNING. I PUT MY VEHICLE IN DRIVE AND PROCEEDED TO DO A UTURN AND HAD PUT THE VEHICLE IN REVERSE TO PREVENT COLLISION WITH OTHER VEHICLES PARKED ON THE ODD SIDE OF THE STREET. WHEN I PUT THE VEHICLE IN REVERSE THE CAR JUST STALLED, IT DID NOT MOVE AT ALL. I LOOKED AT THE DASHBOARD AND IT KEEP INFORMING ME THAT THE FUEL WAS LOW. THIS WAS IMPOSSIBLE DUE TO THE FACT I KNEW I HAD OVER A HALF TANK OF GAS IN MY VEHICLE. I HAD TO PUT THE VEHICLE IN PARK AND RE-START THE CAR TO CONTINUE PARKING THE VEHICLE. I LIVE ON A VERY BUSY STREET AND LUCKILY THERE WAS NO TRAFFIC COMING WHEN MY CAR STALLED. THE INCIDENT OCCURRED AGAIN ON 3/4/12 WHEN I WENT TO START MY VEHICLE AND THE DASH INDICATED THAT THE FUEL WAS LOW BUT THIS TIME THE GAS GAUGE PROCEEDED TO BEEP AND THE ORANGE LOW FUEL INDICATION LIGHT CAME ON AND THE GAS GAUGE NEEDLE BEGAN TO MOVE TO E AND THEN THE CAR STALLED ONCE AGAIN AND I WAS UNABLE TO MOVE THE VEHICLE. *TR

I WAS DRIVING HOME FROM WORK, I TRIED TO STOP MY CAR AND THE BRAKES WENT TO THE FLOOR, THE CAR STARTED SMOKING, AND I HAD TO PUT THE CAR IN LOW SO IT WOULD SLOW DOWN. AND WHEN IT SLOWED I FINALLY GOT IT TO STOP. THE MECHANIC SAID THE CAR WAS PUT TOGETHER FUNNY AND THAT THE BRAKE LINE CORRODED CAUSE ITS OVER THE EXHAUST. I DIDN'T GET HURT BUT I COULD HAVE, BUT IF IT WERE SOMEONE WHO DIDN'T KNOW HOW TO SLOW DOWN A CAR, OR A NEW DRIVER IT COULD HAVE BEEN BAD. *TR

THE CAR OVER HEATED WHILE I WAS DRIVING. I TOOK IT TO BE SEEN BY A MECHANIC AND HE SAID MY ANTIFREEZE MIXED WITH ENGINE OIL. MY HEAD GASKET BLEW, THE ENGINE HAD TO BE REPLACED. *TR

CAR CAUGHT FIRE FOR UNKNOWN REASONS THE DEALER SAID. STARTED THE CAR HEARD NOISE BEFORE PULLING OFF OPEN THE HOOD AND THE CAR WAS ON FIRE. *TR

TL* THE CONTACT OWNS A 2005 BUICK RENDEZVOUS. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE OVERHEATED. THE CONTACT PULLED TO THE SIDE OF THE ROAD AND SHUT THE VEHICLE OFF. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE TEMPERATURE RETURNED TO NORMAL. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC WHERE THE MECHANIC REPLACED THE THERMOSTAT BUT THE REPAIR DID NOT REMEDY THE ISSUE. THE CONTACT TOOK THE VEHICLE BACK TO THE LOCAL MECHANIC FOR A DIAGNOSTIC TEST WHERE IT WAS DETERMINED THAT A HOLE WAS IN THE HEAD GASKET, WHICH NEEDED TO BE REPLACED. THE CONTACT DID NOT HAVE THE HEAD GASKET REPLACED. THE FAILURE MILEAGE WAS 96,500.

TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE WHEN THEY DETECTED THAT THE POWER STEERING HOSE WAS CRACKED AND CAUSED THE POWER STEERING FLUID TO LEAK. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER WAS 06V105000 (STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS) BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE FAILURE MILEAGE WAS UNAVAILABLE.