2005 CADILLAC CTS Complaints

I AM THE 2ND OWNER MY LOCAL DEALERSHIP IS CALLING MY PROBLEM "CATASTROPHIC FAILURE DUE TO CUSTOMER ABUSE". I OWN A 2005 CADILLAC CTS-V. MY ISSUE WAS ABOUT 10 OR 11 DAYS AGO. I LEFT WORK HEADED HOME AND ON THE ONRAMP TO HIGHWAY 240 IN ASHEVILLE, NC I HIT THIRD GEAR GOING ABOUT 45 OR 55 MPH AND MY REAR DIFFERENTIAL MADE A LOUD POP THE CAR JERKED AND THEN JUST BEGAN TO FREE ROLL. I THEN PROCEEDED TO CROSS THREE LANES OF TRAFFIC WITH NO MEANS OF ACCELERATION IN A HIGH TRAFFIC 60MPH ZONE IN ORDER TO GET TO A SAFE STOPPING ZONE. GM ROADSIDE SERVICE TOWED THE CAR TO THE DEALERSHIP I PURCHASED THE CAR AT. THE NEXT DAY WHEN I CAME TO SEE WHAT THEIR VERDICT WOULD BE THEY TOLD ME THAT WARRANTY WOULDN'T COVER IT AND I WOULD HAVE TO PAY OUT OF POCKET FOR A NEW DIFFERENTIAL AND LABOR AMOUNTING TO AROUND 2800 DOLLARS. I HAD CAME TO THE SAME DEALERSHIP THREE TIMES PRIOR TO THE INCIDENT AND REPORTED A POPPING IN THE REAR END WHEN SHIFTING BUT THERE WAS NO ACTION TAKEN AT ANY OF THE COMPLAINTS AND TO MY KNOWLEDGE NONE OF MY COMPLAINTS WERE FILED, THEY ONLY TOLD ME THAT IT WAS THE CLUTCH AND I WOULD JUST HAVE TO LEARN HOW TO PROPERLY SHIFT THE CAR. I THEN CALLED CADILLAC CUSTOMER SERVICE TO MAKE A COMPLAINT AND TO SEE IF THERE WAS ANY WAY TO HAVE THE WARRANTY COVER THE COST. CUSTOMER SERVICE CALLED ME BACK AND TOLD ME THAT THEY CONTACTED THE SERVICE MANAGER AT THE DEALERSHIP AND HE TOLD THEM IT APPEARED TO BE "CATASTROPHIC FAILURE DUE TO CUSTOMER ABUSE". THIS IS WHERE I AM STUCK AND THE CAR IS STILL AT THE DEALERSHIP IN THEIR HOLDING AREA WHERE IT WILL STAY UNTIL, A: SOMEHOW BY MIRACLE THEY SEND THE LOCAL CADILLAC REP. AND HE OKS THE WARRANTY REPAIR OR, B: I MAGICALLY COME UP WITH THE COST OF REPAIR. I WAS SHIFTING TO THIRD, YES THERE WERE MANY CLOSE CALLS WHILE GETTING THE CAR OFF THE ROAD I HAD THREE LANES TO CROSS AT NIGHT IN A 60MPH ZONE ON A BUSY NIGHT

TL*THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE ECM (ENGINE CONTROL MODULE) FAILED THREE TIMES. TWO OF THOSE TIMES, THE DEALER PERFORMED REPAIRS. WHILE DRIVING 50 MPH, THE TIRE FLATTENED. CADILLAC REFUSED TO COME OUT AND MAKE THE REPAIR. THE CONTACT STATED THAT THE FAILURE WAS SUPPOSED TO BE COVERED UNDER WARRANTY. ANOTHER ISSUE WAS THAT THE LOW TIRE PRESSURE SYSTEM FAILED TO INDICATE WHEN THE PRESSURE WAS LOW. THE CONTACT WAS CONCERNED THAT THE WINTER WEATHER CONDITIONS COULD CAUSE THE FAILURES TO WORSEN. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 17,000 AND FAILURE MILEAGE WAS 3,615.

BAD WHEEL HOP UNDER LIGHT LOADS DEALERSHIP REPLACED SOME PARTS BUT DID NOT HELP. *TR

AT 50MPH REAR DIFFERENTIAL LET LOOSE ON MY 2005 CTS CADILLAC. LOST CONTROL SPUN, HIT CURB AND MEDIAN. HAD TO BE TOWED OUT. WHEELS LOCKED. COULD HAVE BEEN CATASTROPHIC HAD I WENT INTO ON COMING TRAFFIC. *TR

I WAS DRIVING ACROSS AN INTERSECTION AT THE OTHER SIDE OF THE INTERSECTION THERE WAS A SMALL DIP I SHIFTED INTO SECOND AS I WAS EXITING THE INTERSECTION AND WENT THROUGH THE DIP AND ACCELERATED OUT OF IT I HEARD A LOUD POP AND THE CAR STARTED TO SLOW DOWN I PULLED INTO A PARKING LOT WITH THE MOMENTUM THAT I HAD ANT STOPPED THERE WAS A PUDDLE OF GEAR OIL ON THE GROUND. THERE WAS A TRACK OF OIL FROM WHERE IT POPPED TO WHERE I STOPPED A PIECE OF THE DIFF HOUSING WAS LAYING IN THE STREET. I CALLED AAA AND THEY CAME AND TOWED MY 2005 CTS-V TO THE NEAREST DEALERSHIP. *TR

2005 CADILLAC CTS V WITH 38,000 MILES. WHILE DRIVING DOWN A CALIFORNIA FREEWAY THE REAR DIFFERENTIAL LOCKED UP. WE MANAGED TO PULL VEHICLE OFF ROAD. CAR WAS TOWED TO CADILLAC DEALERSHIP WHERE REAR DIFFERENTIAL BREAKDOWN WAS CONFIRMED. DEALERSHIP HAS DECLINED COVERING PART UNDER WARRANTY AS THEY SAY "IMPROPER DRIVING" WAS THE CAUSE. THIS IS A CRAZY STATEMENT AS THIS CAR HAS BEEN DRIVEN JUST LIKE ALL OF OUR OTHER CARS. THIS PROBLEM IS HIGHLY DOCUMENTED AND VERY DANGEROUS. WE WERE LUCKY TO BE ABLE TO GET THE CAR OFF THE ROAD WITHOUT AN ACCIDENT. *TR

MY 2005 CADILLAC CTS-V HAS BEEN SENT TO THE CADILLAC DEALERSHIP NUMEROUS TIMES CONCERNING REAR DIFFERENTIAL NOISE AND CLUNKING. AFTER CADILLAC CLAIMED THAT THE PROBLEM WAS FIXED BY REPLACING THE DRIVE SHAFT, ON THE SAME NIGHT THE REAR DIFFERENTIAL BLEW UP UNDER NORMAL DRIVING CONDITION. THE CAR WAS SENT BACK TO CADILLAC AND WAS DENIED WARRANTY UNDER THE ACCUSATION OF HARSH DRIVING OR "HOT RODDING". THERE WAS NO IN-DEPTH INSPECTION OR A MECHANICAL AND MATERIAL ANALYSIS TO DETERMINE THE ACTUAL POINT OF FAILURE. THE TECH REPRESENTATIVE SIMPLE CONDUCTED A BIAS CONCLUSION AND ACCUSED ME OF "HOT RODDING". *TR

REAR DIFFERENTIAL FAILURE OF 2005 CADILLAC CTS. *JB I HAVE A 2005 CTS AND EXPERIENCED CLUNKING WHILE DRIVING. THE CAR WAS RETURNED TO DEALER MULTIPLE TIMES WITH COMPLAINT OF CLUNKING NOISE. ALL TIMES THE CAR WAS RETURNED AND SAID TO BE IN PROPER OPERABLE ORDER. I FINALLY DECIDED TO CONTACT CADILLAC DIRECT AND WAS TOLD BY CUSTOMER SERVICE TO BRING MY VEHICLE FOR YET ANOTHER APPOINTMENT. THEY CHANGED THE REAR DIFFERENTIAL FINALLY AND STATED THAT THERE WAS COMPLETE FAILURE DUE TO LEAK OF FLUID. [SMCH FROM E-MAIL]

THE CAR BEING REPORTED ABOUT WAS MY CAR, WAS THREE MONTHS AND A CADILLAC CTS. I WAS DRIVING AT APPROX. 25 MILES PER HR. THE CAR STEERING FAILED, PULLED TO THE RIGHT, COULDN'T BE STOPPED NOR STEERED AND CRASHED INTO THREE TREES AND FINALLY CAME TO A STOP IN THE INTERSECTION OF ANOTHER STREET. THE CAR WOULDN'T STOP, OR TURN, ETC. IT JUST SEEMED TO LIFT TO THE RIGHT AND HIT ONE TREE, THEN ANOTHER, THEN ANOTHER AND FINALLY STOPPED IN AN INTERSECTION. IT WAS TOTALED, TERRIBLE DAMAGE; I HAD A BROKEN WRIST. RECENTLY WITHIN THE LAST TWO YEARS I HAVE READ IN THE NEWSPAPER ABOUT 2 FATALITIES DRIVING THIS MODEL CAR, BOTH SEEMINGLY WENT OUT OF CONTROL. ONE HIT A UTILITY POLE, ANOTHER HIT A GRATING AND FLEW INTO TREES. *TR

(1) DRIVING CAR FROM WET GRAVEL INCLINE UP ONTO PAVEMENT. (2) LOUD NOISE FROM REAR, CAR BEGAN TO ROLL BACK DOWN HILL. WOULD NOT MOVE FURTHER. (3) TOWED TO DEALERSHIP, REAR DIFFERENTIAL AND DRIVESHAFT DAMAGED. DEALER REFUSED TO FIX UNDER WARRANTY. ONLY OWNED CAR 2 WEEKS & BOUGHT EXTENDED WARRANTY. *JB