2008 CADILLAC SRX Complaints

TL*THE CONTACT OWNS A 2008 CADILLAC SRX. WHILE APPLYING THE BRAKES AT A VERY LOW SPEED, THE VEHICLE SURGED FORWARD AND CRASHED INTO A VEHICLE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO STATED THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED SINCE THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT ALSO STATED THAT THE FAILURE HAD PREVIOUSLY OCCURRED INTERMITTENTLY. THE FAILURE AND CURRENT MILEAGES WERE 13,876.

1. NO BRAKING WHEN START CADILLAC SRX 2008 AFTER SITTING FOR MORE THAN 3 HOURS. JUNE 2009 2. TOOK TO DEALER-THEY REPLACED PADS AND TOLD ME IT WAS REPAIRED. JUNE 2009 3. NEXT DAY, NO BRAKES AGAIN, RETURNED TO DEALER AND THEY INFORMED THAT A BRAKE PUMP NEEDED TO BE PUT ON THE VEHICLE DUE TO MANUFACTURING FLAW. HAD THEM ORDER PART, BUT DID NOT COME IN PRIOR TO RETURNING TO HOME TOWN. REFUSED TO FORWARD PART TO MY DEALER.JUNE 2009 4. TOOK CAR TO MY DEALER AND WAS TOLD NO SUCH PART EXISTED. JULY 2009 5. TOOK CAR BACK 3 TIMES TO MY DEALER AND WAS FINALLY TOLD THERE WAS A PART TO ORDER TO FIX THE PROBLEM. SEPT 2009 6. GM OFFERED EXTENDED WARRANTY FOR BRAKE SYSTEM AND COMPONENTS. ACCEPTED BECAUSE THOUGHT PROBLEM TAKEN CARE OF. OCTOBER 2009 7. JUNE 2010 PROBLEM RECURRED. 8. JULY 2010 WAS TOLD PROBLEM WAS TAKEN CARE OF. WENT TO PICK UP CAR. TEST DROVE WITH TECHNICIAN AND BRAKES STILL DID NOT WORK PROPERLY EVEN WITH NEW PUMP AND OTHER PARTS THEY HAD INSTALLED. HAVE BEEN WITHOUT CAR OVER A MONTH AND STILL NOT WORKING. THE PROBLEM IS INTERMITTENT AND ONLY OCCURS ON INITIAL START AFTER SITTING FOR SEVERAL HOURS. SO FAR HAVE RUN OVER CURB AT OFFICE NEARLY HITTING AN ONCOMING CAR, ALMOST RAN OVER MY GRANDSON WHEN PULLING OUT OF GARAGE AND ALMOST HIT A CAR IN PARKING LOT DUE TO NON STOPPING OF VEHICLE. THE BRAKES ARE UNRELIABLE. THERE SHOULD BE A RECALL ON THE VEHICLE. GM DOES NOT SEEM TO BE ABLE TO REPAIR THE PROBLEM AFTER OVER A YEAR. *TR

WHILE DRIVING NORTH ON I75 GOING ROUGHLY 70MPH AROUND 5:30PM EST AND WHEN THE SUNROOF SHATTERED ON MY 2008 CADILLAC SRX. THERE WAS NO ONE AHEAD OF ME CLOSE ENOUGH THAT WOULD HAVE CAUSE DEGREE TO DEBRIS TO FLY UP AND BREAK IT. *TR

TL* THE CONTACT OWNS A 2008 CADILLAC SRX. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE CONTACT NOTICED A RATTLING SOUND IN THE FRONT END OF THE VEHICLE. HE TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INFORMED HIM THAT BOTH FRONT CALIPERS WERE WORN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE HE WAS INFORMED THAT THE VEHICLE WAS OUTSIDE THE BUMPER TO BUMPER WARRANTY AND THE REPAIR COSTS WOULD NOT BE COVERED. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 51,300. THE CURRENT MILEAGE WAS APPROXIMATELY 51,350.

FOR THE PAST FEW MONTHS OUR CADILLAC SRX MODEL YEAR 2008 HAS EXPERIENCED THE PASSENGER SIDE AIRBAG SYSTEM BEING AUTOMATICALLY TURNED OFF BY THE CAR ITSELF WHEN DRIVING AND A PASSENGER IS IN THE SEAT. THEN IT WILL COME ON OF IT'S OWN ACCORD. THIS HAPPENS REPEATEDLY. MY SPOUSE WEIGHS 120 LBS, SITS NORMALLY IN THE SEAT. WE HAVE HAD THE VEHICLE IN THE SHOP AT GALLES AND DAVIS CADILLAC IN ALBUQUERQUE, NM AND THEY CAN'T FIND THE ISSUE WITH IT. WHEN THE TRY TO RETRIEVE THE CODES, THEY SAY THERE AREN'T ANY. THEY HAVE REPLACED EVERYTHING IN TERMS OF SEAT COVERS, PRESSURE PLATE, ETC. BUT THE ONE ITEM I DON'T BELIEVE HAS BEEN REPLACED HAS BEEN THE MODULE CONTAINING THE SOFTWARE PROGRAM. THEY HAVE FOUND NO SHORTS, ETC IN THE WIRING. I NOTICED THAT THE 2009 CTS CADILLAC (NHTSA CAMPAIGN #08V582000, GM RECALL #08373) WAS EXPERIENCING THE SAME PROBLEM WE ARE AND THEY WERE RECALLED FOR SOFTWARE UPGRADE TO REMEDY THE ISSUE. GM EVEN BROUGHT IN AN ENGINEER WHO STATED THERE WERE NO CODES. HE STATED "OFF THE RECORD" THAT THEY WERE HAVING THE SAME COMPLAINT FROM MANY "ASIAN" CUSTOMERS ON THE WEST COAST (NOT MY WORDS, HIS) HAVING THE SAME ISSUE WITH THE SAME MODEL AS OURS. HE STATED IT WAS OPERATING NORMALLY AND IT MUST BE FROM THE WAY MY WIFE SITS IN THE VEHICLE. WE HAVE VIDEO AND PICTURES OF THE PROBLEM, THE PROBLEM HAS EVEN HAPPENED WITH THE DEALER TECHNICIANS TWICE, YET THE ENGINEER AND GM ARE TELLING US IT IS OPERATING NORMALLY. THE DEALER IS RELUCTANT TO GIVE US THE CAR BACK BECAUSE THEY KNOW IT HAS NOT BEEN CORRECTED, BUT ARE BEING FORCED TO BY GM BECAUSE OF THE ENGINEER'S DETERMINATION OF THE VEHICLE OPERATING PROPERLY. I BELIEVE OUR VEHICLE IS EXPERIENCING THE SAME ISSUES AS THE 2009 CTS AND WOULD LIKE YOUR HELP IN DETERMINING THAT. WE ALSO BELIEVE BASED ON THE ENGINEER'S STATEMENT THAT WE ARE NOT THE ONLY ONES WITH THE ISSUE. WE ARE GETTING NO HELP FROM GM CUSTOMER SERVICE CENTER AND REQUEST YOU INVESTIGATE FURTHER. THANK YOU FOR YOUR TIME AND LOOK FORWARD TO HEARING FROM YOU. *TR

TL*- THE CONTACT OWNS 2008 CADILLAC SRX. SINCE THE DAY OF PURCHASE, WATER HAS BEEN ACCUMULATING IN THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALERSHIP AND THEY REPAIRED THE FRONT FIRE WALL. THAT DID NOT REMEDY THE ISSUE AND WATER CONTINUED ACCUMULATING IN THE VEHICLE. THIS HAS OCCURRED THREE TIMES AND THE DEALERSHIPS HAS NOT BEEN ABLE TO REMEDY THE ISSUE. THE CONTACT TRIED TO RETURN THE VEHICLE AND THE DEALERSHIPS REFUSES TO TAKE THE VEHICLE BACK. THE CURRENT MILEAGE WAS 11,000 AND THE FAILURE MILEAGE WAS 54.

THE PARKING ASSIST FEATURE TURNS ITSELF OFF, AFTER STARTING THE CAR AND PUTTING THE CAR INTO DRIVE. THIS OCCURS ABOUT 25% OF THE TIME. TO RE-ENERGIZE THIS FEATURE, THE ENTIRE SYSTEM MUST BE PUT INTO FACTORY DEFAULT, AND THEN RE-ENTERED. *TR

TL*THE CONTACT OWNS A 2008 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT NOTICED THAT THE VEHICLE WAS PULLING AND ASSUMED THAT HE STRUCK SOMETHING. APPROXIMATELY ONE MONTH PRIOR TO THE FAILURE, HE NOTICED FLUID ON THE FLOOR OF HIS GARAGE. THE VEHICLE WAS DRIVEN TO THE DEALER AND THEY STATED THAT THERE WAS A LEAK IN THE DRIVESHAFT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS; THEREFORE, THEY WERE NOT LIABLE FOR THE REPAIRS. THE CURRENT MILEAGE WAS 9,500 AND FAILURE MILEAGE WAS 9,000. UPDATED 03-09-09 *BF UPDATED 03/13/09. *JB

WHILE IN A LOCKED GARAGE OVERNIGHT THE MIDDLE GLASS PANEL OF THE SUNROOF SHATTERED AND TOSSED GLASS PIECES ALL OVER THE TOP OF THE CAR AND THE GARAGE FLOOR ON BOTH SIDES OF THE CAR. NOTHING HAD DROPPED OR HIT THE ROOF PANELS THAT WOULD HAVE CAUSED IT TO SHATTER. *TR

TL*THE CONTACT OWNS A 2008 CADILLAC SRX. WHILE SHIFTING FROM DRIVE INTO PARK AT 5 MPH, THE VEHICLE SUDDENLY ACCELERATED FORWARD. THE VEHICLE CRASHED INTO ANOTHER PARKED VEHICLE, AND EVENTUALLY STOPPED 30 FEET AWAY. THERE WERE NO INJURIES. THROUGH ONLINE RESEARCH, THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 08V527000 (POWER TRAIN:AUTOMATIC TRANSMISSION) FOR THE 2004 SRX, WHICH WAS IDENTICAL TO THE FAILURE WITH HIS VEHICLE. THE VEHICLE IS CURRENTLY AT THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 11,000.