2002 CHEVROLET IMPALA Complaints
View complaints related to 2002 CHEVROLET IMPALA. The complaints found here are submitted by actual consumers with first hand experience. There are more than 770 complaints submitted for the 2002 CHEVROLET IMPALA. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
-
2002 CHEVROLET IMPALA- VICTORIA, TX
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, THE CRUISE CONTROL ENGAGED INDEPENDENTLY AND WOULD NOT DEACTIVATE. THE IGNITION SWITCH WAS TURNED OFF; HOWEVER, THE VEHICLE CONTINUED TO ACCELERATE. IN ADDITION, THE BRAKE PEDAL WAS DEPRESSED NUMEROUS TIMES AND THE VEHICLE FAILED TO SLOW DOWN. WHEN THE EMERGENCY BRAKE WAS ENGAGED THE VEHICLE CAME TO A COMPLETE STOP. THE VEHICLE THEN RESUMED NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CRUISE CONTROL CABLE WAS DETACHED. THE MECHANIC STATED THAT THE IGNITION SWITCH WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 96,000. UPDATED 6/10/14*CN
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 CHEVROLET IMPALA- HUNTSVILLE, AL
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO INFORMED THE CONTACT THAT THE IGNITION SWITCH LOCK AND BODY CONTROL MODULE WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 CHEVROLET IMPALA- TUCSON, AZ
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, SEVERAL LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL AS THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE TECHNICIAN DIAGNOSED THE PASS LOCK ASSEMBLY SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000 AND THE CURRENT MILEAGE WAS 60,400.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 CHEVROLET IMPALA- PHILADELPHIA, PA
I HAD JUST DROPPED MY 8 YEAR OLD SON OFF AT SCHOOL, AND I WAS HEADED TO WORK. THE CAR CUT OFF WHILE I WAS SLIDING ON VERY THIN ICE. I COULD NOT STEER AWAY FROM THE BACK OF A PICK UP TRUCK. THE DRIVER DROVE OFF BEFORE I COULD EVEN EXIT THE CAR. THE AIR BAG DID NOT DEPLOY AND I HAD TO HAVE THE CAR TOWED TO MY HOUSE. I HAVE NOT BEEN ABLE TO GET IT STARTED SINCE. I HAVE HAD SEVERAL MECHANICS LOOK AT IT BUT NONE COULD FIX THE PROBLEM. I AM A SINGLE PARENT WHO LIVES PAYCHECK TO PAYCHECK. I JUST BOUGHT THE CAR IN OCTOBER. I DO NOT HAVE THE MONEY TO KEEP POURING INTO THIS CAR. I KNOW THERE IS MANUFACTURING PROBLEM BUT I DO NOT HAVE THE MONEY TO HAVE IT TOWED TO A DEALER, MUCH LESS THE MONEY TO HAVE IT FIXED. ALL I WANT TO HAVE MY CAR BACK ON THE ROAD RUNNING. *TR
Source: NHTSA WEB SITE -
2002 CHEVROLET IMPALA- ZIM , MN
TL* THE CONTACT OWNS 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE HEADLIGHTS MALFUNCTIONED AND WHEN SWITCHING FROM THE LOW BEAM LIGHTS TO THE HIGH BEAM LIGHTS, THE LIGHTS WOULD SHUT OFF. THE CONTACT WOULD SWITCH THE LIGHTS ON AND OFF, BUT THE LIGHTS WOULD NOT REMAIN ILLUMINATED. THE FAILURE RECURRED CONTINUOUSLY OVER A THREE YEAR PERIOD. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE LIGHT SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. UPDATED 05/29/14 MA THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 06/2014 *JS
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
-
2002 CHEVROLET IMPALA- CLEVELAND, OH
ON THE ABOVE DATE I WAS DRIVING HOME FROM WORK WHEN MY CAR JUST SHUT OFF ON THE HIGHWAY. HAD TO PULL OF AND CAR DID WANT TO START NOTICE THE PASSLOCK 2 SYSTEM SECURITY LIGHT WAS ON. I HAD THE CAR TOWED HOME CAR START RIGHT UP DROVE TO WORK CAR DIDN'T WANT TO START AGAIN. HAS NOT START SINCE. NOTE I SPENT 700 ON THE PASSLOCK SYSTEM A YEAR IN HALF AGO.THIS IS BULL GM NEEDS TO FIX THIS PROBLEM FOR GOOD. *TR
Source: NHTSA WEB SITE -
2002 CHEVROLET IMPALA- DENTON, TX
CAR BEGAN TO FLASH SECURITY LIGHT. THEN WITHIN A MONTH THE LIGHT STAYED ON ALL THE TIME WITH SIGNAL LIGHT MAKING A CLICKING SOUND THEN NOT ABLE TO FLASH PREVENTING THE DRIVERS BEHIND ME NOT TO KNOW THE DIRECTION IM TURNING. THE SWITCH YOU HAVE TO JUGGLE AND THE CAR WOULD NOT START ANYMORE. I HAD THE BCM CHANGED THE RADIO IS LOCKED THE LIGHTS USE TO FLASH ON AND OFF. NOW THE CAR STARTS INTERMENT AND THE RADIO IS STILL LOCKED THE SECURITY LIGHT IS STILL ON, CRUISE LIGHT, AND PASSENGER AIRBAG LIGHT ON. THIS IS A PROBLEM FOR THE CHEVY IMPALA TO BUT THEIR IS NO RECALL....WHY? *TR
Source: NHTSA WEB SITE -
2002 CHEVROLET IMPALA- VICTORIA, TX
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT ATTEMPTED TO START THE VEHICLE BUT THE ENGINE WOULD NOT START. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6900. THE CONSUMER ALSO STATED, THE TURN SIGNALS DID NOT ALWAYS WORK. UPDATED 06/30/14
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 CHEVROLET IMPALA- ALPINE, CA
CAR WOULD NOT START. SECURITY LIGHT CAME ON AND IT WOULD NOT START. THIS HAS HAPPENED AT LEAST 10 TIMES A YEAR SINCE 2004. THE WIRING TO THE LIGHT SYSTEM MELTED AT THE IGNITION SWITCH IN ONE INCIDENT. I CONTINUALLY HAVE TO RESET THE SECURITY SYSTEM TO OVERRIDE THE PASS LOCK SYSTEM ERRORS. THE CAR CONTINUES TO FAIL WITH PAS LOCK SECURITY ISSUES. I HAVE RESEARCHED THIS ON CHEVROLET IMPALAS, PONTIAC AND OTHER GM MODELS. THE SOLUTIONS ARE VAGUE AND INCONSISTENT. I TOOK MY CAR TO THE CHEVROLET DEALER IN SAN DIEGO AND THEY COULD NOT FIGURE OUT WHAT WAS WRONG AND THEIR SUGGESTION WAS TO REPLACE A BUNCH OF EXPENSIVE PARTS WITH NO GUARANTEE THAT THIS WOULD FIX THE SECURITY LOCK START ISSUE. THEY SAID THIS WAS A VERY COMMON PROBLEM AND THEY HAD NO SOLUTION FOR THE CAUSE. THEY TOLD ME THE BEST THING TO DO WAS TO TRADE IT IN ON A NEW CAR OR SELL IT TO SOME UNSUSPECTING PERSON TO DEAL WITH. *TR
Source: NHTSA WEB SITE -
2002 CHEVROLET IMPALA- CUYAHOGA, OH
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS UNKNOWN.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE