2002 CHEVROLET IMPALA Complaints
View complaints related to 2002 CHEVROLET IMPALA. The complaints found here are submitted by actual consumers with first hand experience. There are more than 770 complaints submitted for the 2002 CHEVROLET IMPALA. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2002 CHEVROLET IMPALA- CYPRESS, TX
NOT BEEN NOTIFIED BY G.M. ABOUT SAFETY DEFECT, I JUST HAPPEN TO TAKE MY CAR IN THE SHOP AND HAD TO PAY FOR A RECALL ; I HAVE A 2002 IMPALA THE STEERING SHAKES, I FEEL SOMETHING RATTLING AROUND IN THE STEERING. *TR
Source: NHTSA WEB SITE -
2002 CHEVROLET IMPALA- KALAMAZOO, MI
MY 2002 CHEVORLET IMPALA HAS A PROBLEM WITH THE INTAKE GASKETS LEAKING. I TOOK IT IN TO THE DEALER AND THEY TOLD ME THAT THIS IS A COMMON PROBLEM WITH THIS ENGINE. THEY ALSO TOLD ME IT WOULD OVER $750.00 TO REPAIR THIS. THE SAME THING HAPPEN WITH MY WIFE'S 2001 MALIBU. THE DEALER SAID THAT GM KNOWS THAT THIS IS A PROBLEM BUT WILL NOT DO ANYTHING ABOUT IT. *TR
Source: NHTSA WEB SITE -
2002 CHEVROLET IMPALA- CONVERSE, TX
CAR DOES NOT RELIABLY START. MY WIFE HAS BEEN STRANDED WITH OUR DAUGHTER WHILE WAITING FOR THE CAR TO START. GAS GAUGE DOES NOT WORK, TURN SIGNALS GO OUT WITHOUT WARNING. THERE IS NO WAY TO TELL WHEN OR WHERE THIS PROBLEM WILL OCCUR. AM FEARFUL OF MY WIFE BEING STRANDED IN A BAD AREA WHILE WAITING FOR THE CAR TO START. HAS BEEN HAPPENING FOR APPROX. 2 YRS. *TR
Source: NHTSA WEB SITE -
2002 CHEVROLET IMPALA- ANMOORE, WV
2002 CHEVY IMPALA 3.8L PURCHASED USED IN DEC. 2004 W/ 65,000 MILES. WHERE TO BEGIN... FLOODING IN FLOORBOARDS DUE TO CLOG UNDERNEATH WINDSHIELD, THREE SETS OF ROTORS/BRAKES, CLUNKY NOISE IN STEERING SHAFT (REPLACED TWICE BY DEALERSHIP) STILL HAVING SAME PROBLEM, CATALYTIC CONVERTER REPLACED AFTER DEALERSHIP TRIED TO CHARGE ME NEARLY $1000 TO REPLACE; COVERED BY GM AS HARRY GREEN CHEVROLET WAS 'UNAWARE' OF REPLACEMENT POLICY?!? NEW STRUTS, NUMEROUS ALIGNMENTS/BALANCES B/C VEHICLE STILL SHAKES AND SHIMMYS AT 60-65 MPH; MUST DRIVE ABOUT 75-80 MPH JUST TO KEEP THIS TO A MINIMUM! BCM REPLACED TWICE BY DEALER, SECURITY ISSUES WON'T ALLOW CAR TO START FOR 15 MINS. EACH TIME, WHICH IS VERY INCONVENIENT. SOOO MANY PROBLEMS AND COMPLAINTS WITH THESE 'QUALITY' GM VEHICLES, AND YET THEY DO NOTHING TO RESOLVE THEM, EXCEPT HOLD OUT THEIR HANDS WANTING MORE $$$ FROM AMERICAN TAXPAYERS TO KEEP ON MAKING JUNK! AND NOW THE NEWEST OF A LONG LINE OF RECALLS/PROBLEMS IS THAT THERE IS A FIRE HAZARD FOR LEAKING OIL ON THE MANIFOLD! ALL OF THESE VEHICLES NEED TO BE RECALLED DUE TO THE NUMEROUS SAFETY CONCERNS AND CONSUMERS ARE SICK AND TIRED OF GENERAL MOTORS OBVIOUS DISREGARD FOR SAFETY AND RELIABILITY! *TR
Source: NHTSA WEB SITE -
2002 CHEVROLET IMPALA- CUYAHOGA FALLS, OH
BROWN MILKY FILM IN THE RADIATOR WAS DIAGNOSED AS BEING CAUSED BY A LEAKING INTAKE MANIFOLD GASKET. REPLACEMENT OF THE GASKET DID FIX THE PROBLEM. BASED ON INTERNET SEARCHES AND DEALER INFORMATION, THIS IS A VERY COMMON PROBLEM. *TR
Source: NHTSA WEB SITE -
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2002 CHEVROLET IMPALA- GRAMERCY, LA
AS I WAS ATTEMPTING TO START MY VEHICLE THAT MORNING I HEARD A LOUD BOOM AND SAW SMOKE COMING FROM UNDER THE HOOD. WHEN THE HOOD WAS RAISED, THE ENGINE WAS IN FLAMES. WE HAD TO CALL THE FIRE DEPARTMENT TO EXTINGUISH THE FIRE. *TR
Source: NHTSA WEB SITE -
2002 CHEVROLET IMPALA- AUBURN, IN
WE HAVE A 2002 CHEVY IMPALA. THE SECURITY LIGHT WILL COME ON WHILE DRIVING. WHEN YOU TURN THE CAR OFF. IT WILL NOT RESTART FOR ABOUT 10 TO 20 MINUTES. THIS USED TO HAPPEN OCCASIONALLY BUT NOW IT'S HAPPENING ATLEAST 3 TO 5 TIMES A MONTH. HAVE TAKEN IT IN FOR SERVICE BUT THEY COULD NOT FIND ANYTHING WRONG WITH IT. THEY SAY IT HAS TO ACTUALLY BE DOING IT WHILE THEY ARE CHECKING IT. DEALERSHIP SAYS THEY HAVE NO IDEA WHY IT'S DOING THIS. THIS HAS BEEN OCCURRING NOW FOR THE LAST TWO YEARS SINCE WE BOUGHT THE CAR USED FROM THE CHEVY DEALERSHIP. *TR
Source: NHTSA WEB SITE -
2002 CHEVROLET IMPALA- KIRKLAND, WA
CHEVROLET CUSTOMER SERVICE STATES THAT THE NHTSA CAMPAIGN NOTICES - 07E021000 & 02V222000 - DO NOT APPLY TO MY 2002 CHEVY IMPALA LS. CHEVROLET DOES NOT RECOGNIZE OR CROSS REFERENCE YOUR CAMPAIGN NUMBERS. THEY STATED TO ME THAT THE INFORMATION PROVIDED BY NHTSA IS "FALSE". I THINK CHEVROLET CUSTOMER SERVICE IS LYING. HELP NEEDED. PLEASE DON'T SEND ME SOME LEGAL JARGON ANSWER. *TR
Source: NHTSA WEB SITE -
2002 CHEVROLET IMPALA- HEYWORTH, IL
I WAS DRIVING MY CAR AND ALL OF A SUDDEN I LOST ACCELERATION. MY CAR FELT LIKE IT DIDN'T HAVE ANY POWER. SO WHEN I PRESS ON THE GAS, I HAVE TO HAVE THE PEDAL ALMOST TO THE FLOOR TO GET MY CAR TO GO. MY HUSBAND IS A MECHANIC AND HE CHECKED OUT THE FUEL PUMP AND FUEL FILTER AND HOOKED THE CAR TO THE COMPUTER AT WORK TO FIND OUT WHAT THE PROBLEM COULD BE AND NOTHING CAME BACK. SO WE GOT ONLINE AND STARTED LOOKING UP DEFECTS IN IMPALA'S AND FOR THE 2002 IMPALA, THEY HAVE HAD TO REPLACE THE CATALYTIC CONVERTERS BECAUSE OF THEM BEING DEFECTIVE. MY CAR HAS 96,000 MILES ON IT SO ACCORDING TO THE INTERNET INFORMATION I HAVE GATHERED, MY CAR SHOULD BE FIXED FOR FREE AT A CHEVY DEALERSHIP. *TR
Source: NHTSA WEB SITE -
2002 CHEVROLET IMPALA- BROOKVILLE, PA
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN HE WOULD TURN OFF THE VEHICLE, IT FAILED TO RESTART. INITIALLY, THE FAILURE WAS INTERMITTENT, BUT IT NOW OCCURS EVERYTIME THE VEHICLE IS DRIVEN. THE SECURITY SYSTEM WOULD LOCK UP THE INJECTORS AND HE WOULD HAVE TO TURN THE KEY ON FOR 10-15 MINUTES TO REPROGRAM THE MODULE. AFTERWARDS, THE VEHICLE WOULD RESTART. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE SECURITY SYSTEM WAS THE CAUSE OF THE FAILURE. THE CONTACT PAID APPROXIMATELY $700 FOR THE REPAIR, BUT IT DID NOT REMEDY THE FAILURE. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 150,000 AND FAILURE MILEAGE WAS APPROXIMATELY 124,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE