2002 CHEVROLET IMPALA Complaints

VARIOUS ENGINE FAILURES DUE TO DEX COOL COOLANT SYSTEM. ENGINE REBUILT. GASKETS. ETC NEW PARTS INSTALLED IN EACH INSTANCE. *TR

ENGINE FIRE WHEN CAR WAS STARTED, A POP OR BACK FIRE SOUND WAS HEARD THEN FLAMES WERE SEEN, FIRE DEPARTMENT EXTINGUISHED FIRE. CAR IS SITTING WAITING GM TO RESPOND ON INVESTIGATED EVENT. THIS IS A POLICE CAR AND WE HAVE A TOTAL OF 59 IMPALAS WERE CONCERNED ABOUT. *TR

TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THREE DAYS AFTER THE VEHICLE WAS PURCHASED, THE CONTACT FELT A HARD VIBRATION IN THE AXLE AND ALSO HEARD A CRACKING NOISE ON THE DRIVER SIDE OF THE VEHICLE. THE FAILURE OCCURRED WHILE DRIVING 40 MPH. THE OIL LIGHT ILLUMINATED AND THE OIL WAS CHANGED AT 104,000 MILES. BEFORE THE OIL CHANGE, THE MECHANIC STATED THAT THE OIL HAD NEVER BEEN CHANGED AND THAT A NEW RACK AND PINION AND SERPENTINE BELT WERE NEEDED. THE CONTACT ALSO EXPERIENCED ELECTRICAL FAILURE THAT CAUSED THE VEHICLE TO SHUT OFF COMPLETELY. THE DEALER WOULD NOT GIVE HER A CARFAX REPORT AFTER ONE WAS REQUESTED. THE POWERTRAIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100,979 AND CURRENT MILEAGE WAS 105,840.

OUR SON WAS GOING APPX 35 MILES AN HOUR AND MY HUSBAND WAS IN THE PASSENGER FRONT SEAT. A DRUNK DRIVER PULLED OUT OF AN APARTMENT COMPLEX, LITERALLY ON TOP OF MY HUSBANDS CAR - HITTING THEM ON THE FRONT RIGHT SIDE. THE AIRBAGS DID NOT DEPLOY AND MY HUSBANDS SEAT BELT DID NOT HOLD. HE WAS IN PERFECT HEALTH BEFORE THIS ACCIDENT AND IS NOW A PARTIAL FUNCTIONING QUADRIPLEGIC. ALL BECAUSE OF DEFECTED AIR BAGS!!! I REALIZED ALSO, THIS IS NOT THE FIRST TIME SOMEONE'S SEAT BELT DID NOT HOLD!! *TR

TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE EXTERIOR LIGHTING OF THE VEHICLE WOULD FAIL WITHOUT WARNING. THE LIGHTS WOULD THEN SPONTANEOUSLY ILLUMINATE AGAIN. THE DEALER HAS NOT YET BEEN NOTIFIED AND THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT RESEARCHED THE NHTSA WEBSITE AND DISCOVERED NUMEROUS COMPLAINTS REGARDING THIS FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 138,000. UPDATED 04/21/08 *CN UPDATED 04/21/08 *TR

2002 CHEVROLET IMPALA WITH A STEERING PROBLEM. CONSUMER STATES THAT THE INTERMEDIATE STEERING SHAFT WAS REPLACED. THE PROBLEM OCCURRED AGAIN AFTER 20,000 MILES. CONSUMER STATES THAT THE INTERMEDIATE STEERING SHAFT HAS BEEN REPLACED TWICE. *KB

THE AIR BAG LIGHT BEGAN ILLUMINATING WITH THE RADIO LOCKING OUT ON OUR 2002 IMPALA AT 15,630 MILES. LOVE CHEVY HUMMER RESET THE COMPUTER. LATER THE SAME PROBLEM RECURRED. AT 16,009 MILES LOVE CHEVY HUMMER REPLACED THE INFLATABLE RESTRAINT SENSING AND DIAGNOSTIC MODULE. LATER, THE SAME PROBLEMS RECURRED MANY TIMES BUT, WE FOUND THAT WE COULD RESET THE COMPUTER BY SHUTTING THE CAR OFF, OPENING AND CLOSING THE DOOR AND RESTARTING THE CAR. AT 23720 MILE THE CAR WAS TAKEN BACK TO TUSCALOOSA CHEVROLET. THE COMPUTER INDICATED THE PROBLEM WAS THE BODY CONTROL MODULE. IT WAS REPROGRAMMED. SEVERAL WEEKS LATER THE SAME PROBLEMS RECURRED OVER AND OVER. WE TOOK THE VEHICLE IN TO BARKLEY PONTIAC, CADILLAC, GMC. THE COMPUTER CODE INDICATED A BODY CONTROL MODULE WAD NEEDED BUT THAT SINCE THE CAR WAS OUT OF WARRANTY I WOULD HAVE TO PAY FOR IT. IT WAS NOT REPAIRED AT THIS TIME. WHILE DRIVING AT NIGHT THE HEADLIGHTS WENT OUT. I WAS ABLE TO GET THEM BACK ON BY FLASHING THE LOW BEAM / HIGH BEAM LEAVER. NOTIFIED GENERAL MOTORS CUSTOMER RELATIONSHIP SPECIALIST SPOKE WITH CARLEY LEBLANC. (SERVICE REQUEST: 71-437167435). AFTER SEVERAL EMAILS AND PHONE CONSERVATIONS WE WERE TOLD US TO FIX IT OURSELVES IF WE WERE SO CONCERNED. WE SENT ADDITION INFORMATION TO CARLEY LEBLANC AND LATER ANGELINA MONCIVAIS CONTACTED ABOUT OUR COMPLAINTS. AFTER SEVERAL MORE EMAILS AND PHONE CONVERSATIONS ANGELINA SAID SHE WAS NOT ABLE TO HELP US. IN JANUARY OF 2008 ALL WARNING INDICATORS STARTED CYCLING AND THE WARNING BELLS STARTED RINGING. ON FEBRUARY 6, 2008 THE IMPALA WOULD NOT START. I CHARGED THE BATTERY AND ON FEBRUARY 15, 2008 TOOK IT BACK IN TO TUSCALOOSA CHEVROLET. AFTER ANOTHER DIAGNOSTIC CHECK WAS TOLD THE BODY CONTROL MODULE WOULD NEED REPLACING AT A COST OF NEARLY $600.00. CALLED GM ASKING FOR HELP SINCE THE SAME PROBLEMS WITH THE CAR HAVE OCCURRED SINCE IT WAS PURCHASED NEW ON JUNE 6, 2002. AFTER ABOUT 2 WEEKS OF PHONE CONVERSATIONS WE WERE TOLD THERE WAS NOTHING GM WOULD DO. *TR

WE HAVE BEEN HAVING PROBLEMS WITH OUR TURN SIGNALS NOT WORKING PROPERLY. ALSO THE SECURITY LIGHT FLASHES AND THE RADIO SAYS LOCKED AND THE VEHICLE WILL NOT START. THE ONLY WAY WE CAN GET IT STARTED IS TO DISCONNECT THE BATTERY AND LET THE COMPUTER REBOOT. *TR

TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TRACTION CONTROL ABS INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. WHILE THE CONTACT WAS DRIVING AT AN UNKNOWN SPEED, THE BRAKES AUTOMATICALLY ACTIVATED AS IF THE PEDAL WERE DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR, BUT THE FAILURE RECURRED A WEEK LATER. THE CONTACT WAS SCHEDULED TO TAKE THE VEHICLE BACK A THIRD TIME TO BE REPAIRED. HE PLACED THE KEY IN THE IGNITION AND THE VEHICLE WOULD NOT START. THE CURRENT MILEAGE WAS 13,000 AND FAILURE MILEAGE WAS 12,800. UPDATED 05/05/08. *BF THE IGNTION SWITCH WAS REPLACED. THE CONSUMER STATED A SENSOR AND WIRING HARNESS WERE REPLACED.UPDATED 05/05/08.*B

TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHEN THE VEHICLE IS PARKED FOR AN HOUR OR LESS, IT FAILS TO START. THE CONTACT STATED THAT THE IGNITION MEMORY WAS BLOCKED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY REPROGRAMMED THE COMPUTER SEVERAL TIMES; HOWEVER, THE FAILURE PERSISTS. THE CURRENT MILEAGE WAS 149,000 AND FAILURE MILEAGE WAS 145,000.