2002 CHEVROLET IMPALA Complaints

View complaints related to 2002 CHEVROLET IMPALA. The complaints found here are submitted by actual consumers with first hand experience. There are more than 770 complaints submitted for the 2002 CHEVROLET IMPALA. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2002 CHEVROLET IMPALA
    - COLUMBUS, OH

    2002 IMPALA. HAVE A BUILD UP OF WATER IN BOTH FRONT HEADLIGHTS, THIS PROBLEM IS ON GOING FOR AT LEAST TWO YEARS..VERY HARD TO SEE AT NIGHT. HIGH BEAMS WILL NOT TURN ON WITH MULTI SHIFTER AND CRUISE CONTROL SHUTS OFF AFTER A FEW MINUTES OF USE. DEALER STATES THIS IS ALL NORMAL. THIS LAST PROBLEMS WITH CRUISE CONTROL IS A NEW PROBLEM. *TR

    Source: NHTSA WEB SITE
  • 2002 CHEVROLET IMPALA
    - RIDGE, NY

    ON A 2002 CHEVROLET IMPALA, THE SECURITY LIGHT COMES ON WHILE DRIVING. FOLLOWING THIS EVENT VARIOUS ELECTRICAL ABNORMALITIES OCCUR. DASHBOARD WARNING LIGHTS ALL FLASH TOGETHER, DASH GOES DARK. SOMETIMES WHEN YOU START THE CAR THE SECURITY LIGHT COMES ON AND THE HEADLIGHTS FLASH AS IF THEY WERE ICC FLASHERS. THERE ARE NUMEROUS COMPLAINTS ABOUT THIS ON THE INTERNET. CHEVROLET DOESN'T SEEM TO HAVE ANY FINITE FIX FOR THIS AND RANDOMLY REPLACES THE BCM AND IGNITION SWITCH AS POSSIBLE CAUSES. MOST PEOPLE REPORT HAVING THE EXACT SAME PROBLEM OVER AGAIN SEVERAL DAYS LATER??? DUE TO THIS ERRONEOUS REPORTING I THOUGHT I HAD A BATTERY PROBLEM AND THE GARAGE CHANGED MY ALTERNATOR. AT A COST OF $306 DOLLARS. WHICH I NOW BELIEVE WAS TOTALLY UN-NECESSARY. *TR

    Source: NHTSA WEB SITE
  • 2002 CHEVROLET IMPALA
    - CLARKSTON, MI

    INTERMITTENT FLASHING OF ALL VEHICLE EXTERNAL LIGHTS. IT HAPPENS EVERYDAY. DEALER DIAGNOSED THE FOLLOWING ELECTRICAL PROBLEMS: CONNECTION AT THE BODY CONTROL MODULE MUST BE REPAIRED. THE PASSOLCK SENSOR AND IGNITION SWITCH MUST BE REPLACED. *TR

    Source: NHTSA WEB SITE
  • 2002 CHEVROLET IMPALA
    - ONTARIO, CA

    THE HEAD LIGHTS ON MY 2002 IMPALA ARE GETTING WATER IN THEM CAUSING ELECTRICAL AND SAFETY PROBLEMS. STEAM - MOISTURE GATHER IN THE LIGHTS AND WE ARE NOT ABLE TO SEE THE ROAD. THIS IA A DEFECT THAT IS ON EVERY 2002-2003 IMPALA I HAVE SEEN, GM REFUSES TO REPLACE OR EVEN RECOGNIZE THE PROBLEM, THEY AND THE DEALER I PURCHASED FROM SAID ITS NOT CONSIDERED A DEFECT UNLESS IT IS A RECALL, I WAS TOLD UNTIL A MAJOR ACCIDENT HAPPENS THAT THEY WILL NOT CONSIDER IT A SAFETY ISSUE. I TOLD THEM WHEN THE LIGHTS GET HOT THE WATER IN THE HEAD LIGHTS TURN TO STEAM FOGGING UP THE LIGHTS PREVENTING ME FROM SEEING THE ROAD WHEN DRIVING AT NIGHT, THEY (THE DEALERSHIP) SAID WELL YOU SHOULD DRIVE ONLY DURING THE DAY. THIS IS ALSO CAUSING OTHER ELECTRICAL PROBLEMS WITH TURN SIGNALS NOT WORKING SOMETIMES AND HAZARDS NOT WORKING NOT TO MENTION HAVING TO REPLACE A BULB EVERYTIME IT GETS WET. THIS HAPPENS ALL THE TIME WHEN WE WASH OUR CAR OR GET INTO BAD WEATHER. I BELIEVE THIS SHOULD BE A RECALL... GM REFUSES TO HANDLE THIS PROBLEM UNTIL WE HAVE MULTIPLE FATAL ACCIDENTS AROUND THE COUNTRY? NOT SMART THERE ARE ALOT OF PEOPLE ON OUR STREETS AND HIGHWAYS THAT ARE BEING PUT AT RISK. *TR

    Source: NHTSA WEB SITE
  • 2002 CHEVROLET IMPALA
    - MOUNT MORRIS, MI

    VEHICLE IGNITION IS LOCKED UP, NO WARNING, THIS IS A PROBLEM WITH MOST OF THESE VEHICLES PRODUCED WITH IN DASH IGNITIONS. AT 51,000 MILES GM WANTS CUSTOMERS TO PAY FOR REPAIRS OF THESE AT THE CUSTOMER COST BEING AROUND $900.00 AND IN MOST INSTANCES WITHIN 18MONTHS THE FAILURE OCCURS AGAIN. I FEEL THAT THIS IS CRIMINAL OF GM TO BE AWARE OF THIS PROBLEM AND NOT RECALL EVERY VEHICLE TO COVER REPAIRS. TOWING BILL 75.00 TO DATE AS WELL 900.00 FOR REPAIRS. *TR

    Source: NHTSA WEB SITE
  • 2002 CHEVROLET IMPALA
    - SIGNAL MOUNTAIN, TN

    ON 01/22/08 WHILE DRIVING, THE "SECURITY" LIGHT APPEARED IN THE MESSAGE CENTER ON THE INSTRUMENT PANEL. WHEN I STOPPED THE CAR, TURNED IT OFF, AND RESTARTED, ALL WAS FINE AND THE LIGHT REMAINED OFF. THE FOLLOWING DAY, AFTER DRIVING APPROXIMATELY 10 MILES, THE "SECURITY" LIGHT APPEARED. THIS HAS HAPPENED A TOTAL OF FOUR TIMES, MOST RECENTLY ON 01/27/08. WHEN THE LIGHT APPEARED, THE HEADLIGHTS DIMMED FOR A MOMENT. WHEN I STOPPED THE CAR, THE LIGHTS ON THE RADIO WERE EXTREMELY DIM. ON 01/28/08, I WENT TO START THE CAR AND THE BATTERY APPEARED TO BE DEAD. AN ATTEMPT TO JUMP OFF THE CAR WAS UNSUCCESSFUL. THIS SEEMS TO BE RELATED TO THE VERY COMMON "PASSLOCK" PROBLEMS ON OTHER GM PRODUCTS. *TR

    Source: NHTSA WEB SITE
  • 2002 CHEVROLET IMPALA
    - LAGRANGEVILLE , NY

    ABOUT 9 MONTHS AGO HIGH BEAMS WOULD GO OUT COMPLETELY (NO LIGHTS AT ALL) UNTIL HIT LEVER. GOT WORSE UNTIL NO HEADLIGHTS AT ALL. TOOK TO DEALER AND CHARGED ME $629.66 FOR A MULTI FUNCTION SWITCH. ADVISED GM OF NHTSA PEO6017 BUT THEIR RESPONSE WAS THAT GM WOULD NOT COVER DUE TO AGE (2002) AND MILEAGE (107,200). *TR

    Source: NHTSA WEB SITE
  • 2002 CHEVROLET IMPALA
    - WOODBURY, CT

    TL*THE CONTACT OWNS A 2002 CHEVY IMPALA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START WHEN THE SECURITY LIGHT ILLUMINATED. IN ADDITION, THE FAILURE OCCURRED INTERMITTENTLY THE LAST THREE YEARS. THE DEALER REPLACED THE IGNITION AND PASS SENSOR; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE CURRENT MILEAGE WAS 96,000 AND FAILURE MILEAGE WAS 60,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 CHEVROLET IMPALA
    - CINCINNATI, OH

    I TOO AM HAVING PROBLEMS WITH THE COOLANT SYSTEM AND THE LEAKING ANTIFREEZE. THE MANIFOLD GASKET ISSUE HAS TURNED INTO A CLASS ACTION LAWSUIT AGAINST GM. RECENTLY A DECISION WAS MADE IN FAVOR OF CAR OWNERS WITH THIS PROBLEM. DETAILS SHOULD BE RELEASED IN FEB 08 ABOUT THIS BUT I'VE HEARD THAT GM WILL HAVE TO PAY CAR OWNERS WHO HAVE HAD THIS PROBLEM FIXED A PORTION OR ALL OF THE REPAIR COST. FOR MORE INFO GOOGLE CLASS ACTION LAWSUIT, GM, AND GIBBS(THIS IS THE ATTORNEY). *TR

    Source: NHTSA WEB SITE
  • 2002 CHEVROLET IMPALA
    - FT LAUDERDALE, FL

    DEALER SAYS I NEED A NEW ELECTRONIC BODY CONTROL MODULE.( $1,100.) ABS LIGHT ON AND OFF, TRACTION LIGHT ON AND OFF, SECURITY LIGHT ON AND OFF, CAR WOULD NOT START 4 TIMES. TRUNK OPENS ON AND OFF. SERVICE WRITER TOLD ME IT IS NOT COMMON. WHILE PICKING UP MY CAR,I REFUSED TO HAVE THE EBCM REPLACED, ANOTHER CUSTOMER CALLED IN WITH THE SAME PROBLEM. MECHANICS WHO WORK INDEPENDENT HAVE TOLD ME THE MAINTENANCE PROGRAMS GM REQUIRES ARE A MAJOR RIP OFF. A CLASS ACTION SUIT NEEDS TO BE STARTED AGAINST GM FOR DESTROYING THE MORAL OF THE AUTO CONSUMER. I HAVE SEEN OTHERS POST THAT THEY HAD THE MODULE REPROGRAMMED. OTHERS HAVE HAD IT REPLACED FOR $400-500. SERVICE WRITERS SHOULD NOT BE ON COMMISSION THIS GIVES THEM A RIP YOU OFF MENTALITY! GM DEALERS ARE SCUM CHEVY IS SCUM. *TR

    Source: NHTSA WEB SITE