2002 CHEVROLET IMPALA Complaints

TL* - THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE HEADLIGHTS ON THE VEHICLE WORKED INTERMITTENTLY. IF THE DIMMER SWITCH IS PRESSED THE LIGHTS WILL TURN ON. THE FAILURE MILEAGE WAS 60,000. THE VEHICLE HAS NOT BEEN DIAGNOSED BY A REPAIR SHOP. THE CURRENT MILEAGE WAS 81,000 MILES.

TL*- THE CONTACT STATED THAT THE 2002 CHEVROLET IMPALA'S PASSENGER SIDE FRONT BRAKE LINE RUSTED. WHILE BACKING OUT OF THE DRIVEWAY ON 3/15/07 HE NOTICED THAT WHEN APPLYING THE BRAKES THEY FELT SOFT AND DRIFTED TO THE FLOOR. HE GOT OUT OF THE VEHICLE AND CHECKED THE GARAGE FLOOR AND NOTICED SPOTS OF BRAKE FLUID. THE CONTACT TOOK THE VEHICLE TO THE DEALERSHIP, AND THEY INFORMED THE CONTACT THAT THERE A DETERIORATING BRAKE FLUID LINE TO THE RIGHT FRONT WHEEL. THE DEALERSHIP STATED THAT THE RIGHT FRONT BRAKE LINE WOULD HAVE TO BE REPLACED DUE TO RUST. THE CONTACT INFORMED THE SERVICE MANAGER TO KEEP ALL OF THE PARTS THAT WERE REPLACED. THE FAILURE MILEAGE WAS 79,995, AND THE CURRENT MILEAGE WAS 80,000 >AK CONSUMER PROVIDED COPY OF PICTURES AND INVOICE. UPDATE *4/23/07 **TR

2002 CHEVROLET IMPALA LS. HEADLIGHTS SHUT OFF WHILE DRIVING. THEY COME BACK ON WHEN YOU ACTIVATE THE HIGH/LOW BEAM LEVER. NO ACCIDENTS OR INJURY HAVE OCCURRED. TOOK TO DEALER AND WAS QUOTED $400-$600 TO FIX IT. I HAVE ORDERED A BODY CONTROL MODULE TO TRY TO FIX IT MYSELF. *JB

PASSLOCK FAILURE NO START. HAS HAPPENED TOTAL OF 8 TIMES IN A LITTLE LESS THAN 5 YEARS. FORTUNATELY IT HAS NOT HAPPENED WHEN I HAVE ABSOLUTELY NEEDED THE CAR TO START, ALTHOUGH IT HAS BEEN INCONVENIENT WITH A SMALL CHILD WITH ME SEVERAL OF THE TIMES. I DREAD THE OCCASION WHEN IT HAPPENS AND I NEED THE CAR TO START BECAUSE OF SOME EMERGENCY. FROM REVIEW OF WEB FORUMS, GM IS AWARE OF THIS PROBLEM AND IT IS MUCH MORE EXTENSIVE THAN WOULD BE INDICATED FROM REVIEWING COMPLAINTS ON THIS SITE. *JB

TL*- THE CONTACT STATED THAT WHILE DRIVING THE 2002 CHEVROLET WITH IMPALA 48000 FAILURE MILEAGE AT 60 MPH THE ENTIRE DASHBOARD LIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, WHO DID A DIAGNOSTIC TEST AND CONFIRMED THAT THE BODY CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 55000. *AK

STARTED EXPERIENCING ENGINE PULLING/HESITATION, THEN MY ENGINE WOULD IDLE AT 2,000 RPMS AND INCREASE TO 3,000. COME TO FIND THAT THERE IS A HOLE IN THE INTAKE MANIFOLD NOT KNOWING WHY. I ONLY HAD THE CAR FOR 4 MONTHS AND PUT A LITTLE OVER 7,000 MILES ON IT. *JB

HAD INTAKE GASKET REPLACED IN FEB. OF 2006 FOR COOLANT LEAKING INTO ENGINE OIL, BECAUSE OF SAID GASKET FAILING (77,000 APPROX. MI.) NOTICED COOLANT LEVEL DROPPING AGAIN IN JAN. 2007 (85,000 MI.) FOUND WHITE/BROWN SLUDGE IN OIL AGAIN!APPARENTLY THE PROBLEM IS BACK AND I AM TOLD IT WILL KEEP COMING BACK UNTIL GM CORP. COMES UP WITH A PERMANENT FIX. WHY ARE THEY NOT CONCERNED ABOUT THIS? I CAN'T AFFORD TO KEEP ON FIXING THIS PROBLEM THAT HAS NO END IN SIGHT. I LIKE MY CAR BUT IF GM WON'T ADDRESS OBVIOUS DESIGN FLAWS I'LL HAVE TO BUY FROM SOMEBODY ELSE. *JB

DEAR GM CUSTOMER SERVICE REPRESENTATIVE, PLEASE FORWARD THIS MESSAGE TO MR. DOUGLASS J HERBERGER, VICE PRESIDENT AND GENERAL MANAGER OF SERVICE AND PARTS OPERATION. DEAR MR. HERBERGER, I HAVE BEEN TRYING TO GET THE CODES FOR THE PASS LOCK THEFT DETERRENT SYSTEM ON MY 2002 CHEVY IMPALA LS AND THE DEALERS AROUND MEMPHIS, TN REFUSE TO GIVE IT TO ME. THEY ALSO REFUSE TO REPROGRAM IT FOR FREE. I FEEL THAT I SHOULD NOT HAVE TO PAY A DEALER TO UNLOCK THAT SYSTEM. I'M PAYING FOR AND OWN MY CAR, NOT THE DEALER. IN ADDITION, I WENT IN TO THE SERVICE DEPARTMENT OF CHUCK HUTTON CHEVROLET TO AND WAS TOLD THAT I WOULD HAVE TO PAY $47.00 FOR THEM TO ENTER AND REPROGRAM THE THEFT LOCK SYSTEM, THAT THEY CANNOT DO IT BY HAND. WHY SHOULD I HAVE TO PAY THE DEALER $47.00 EVERYTIME I CHANGE OUT MY BATTERY - TO REPROGRAM MY THEFT LOCK SYSTEM? I THOUGHT THAT I PURCHASED THE CAR TO BECOME THE OWNER OF IT. I PAY TAXES ON IT, I PAY MY INSURANCE AND MAINTENANCE FEES. WHY SHOULD I HAVE TO PAY A DEALER TO CODES THAT I SHOULD HAVE FREE ACCESS TO. WHY WAS MY CAR DESIGNED TO LOCK ME (THE OWNER) OUT WITHOUT FREE GENERAL ACCESS TO UNLOCK THE VEHICLE? I HAVE EXHAUSTED MY ATTEMPTS TO RESOLVE THIS MATTER OUT OF COURT, HOWEVER, UNLESS THIS MATTER GETS FIXED AT NO EXPENSE TO ME, I WILL TAKE IT TO THE LAWFUL LIMIT. I WANT TO HEAR FROM YOU MR. HERBERGER, NOT THESE NO THINKING THAT UNDERSTAND THE DIFFERENCE BETWEEN OWNER AND DEALER. *JB

TL* - THE CONTACT HAS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN CLOSING THE HOOD IT PRESSED THE RUBBER ABOVE THE HEADLIGHTS INTO THE TOP OF THE HEADLIGHTS, AND CAUSED WATER TO LEAK INTO THE HEADLIGHTS. THERE WAS ALWAYS WATER IN THE HEADLIGHTS WHICH CAUSED THE HEADLIGHTS TO BE DIM AND NOT TO PERFORM AT HIGHEST POTENTIAL. ALSO, THE CONTACT STATED THAT THE PAINT WAS COMING OFF OF THE TURN SIGNAL DUE TO THE WATER. THE HEADLIGHTS WERE BECOMING DIMMER AND DIMMER. *AK UPDATE 4/9 *TR

MY CHEVY'S PASSLOCK ANTI-THEFT DETERRENT SYSTEM IS STUCK ON AND I HAVE BEEN TOLD THAT I MUST TAKE IT TO THE DEALER. *JB