2004 CHEVROLET SUBURBAN Complaints

NEW, 6 MONTH OLD VEHICLE CAUGHT FIRE WHILE IN A PARKING LOT. WAS IN PARKING LOT FOR APPROX 1 1/2-2 HRS BEFORE FIRE, WINDOWS UP, DOORS LOCKED. INSURANCE APPRAISER AND FIRE MARSHAL SAYS ELECTRICAL FIRE, ACCIDENTAL. FIRE MARSHAL SAYS DRIVER'S SEAT CONTROL, INSURANCE SAYS DRIVER'S DOOR OR WINDOW CONTROL. NEVER HEARD WHAT GM SAYS CAUSED BY. GM TOOK NO RESPONSIBILITY - INSURANCE HAD TO PAY OFF. WAS REPORTED TO FIRE DEPT, FIRE MARSHAL INVESTIGATED. GM SEND SOMEONE TO INVESTIGATE ABOUT 2-3 WEEKS LATER. I MET HIM AT DEALERSHIP. HE PULLED OFF SEAT CONTROL BOX AND SAID IT DIDN'T CAUSE THE FIRE. PULLED OFF DRIVER'S DOOR COVER AND LOOKED. NEVER SAID WHAT HE THOUGHT CAUSED FIRE.

WHILE DRIVING AT APPROXIMATELY 25 MPH DRIVER APPLIED THE BRAKES AND BRAKE PEDAL WENT TO THE FLOOR. THIS PROBLEM HAPPENED INTERMITTENTLY. OWNER TOOK VEHICLE TO THE DEALER, AND LEFT IT THERE FOR REPAIRS. WHEN THE OWNER PICKED UP THE VEHICLE HE WAS INFORMED THAT THEY COULD NOT DUPLICATE THE PROBLEM. *AK THIS PROBLEM ALSO OCCURRED WHILE STOPPED AND WAITING FOR STOP LIGHTS TO CHANGE. *BF *NM

IN MY CHEVROLET SUBURBAN VIN [XXX] THE MIDDLE ROW SEAT ON THE PASSENGER SIDE WHICH SLIDES FORWARD TO ALLOW ACCESS TO THE THIRD ROW SEAT HAS A POORLY DESIGNED LATCH THAT HAS COME LOOSE ON SEVERAL OCCASIONS WHILE THE VEHICLE IS BRAKING AND DOESN'T SPORADICALLY DOES NOT LATCH. MY WIFE AND I HAVE HAD THE VEHICLE SERVICED ON 11/02/2004, 11/26/2004 AND 1/21/2005 AND CAN PROVIDE SERVICE RECORDS IF DESIRED. THE VEHICLE WAS ALSO TAKEN IN ON 02/25/20005,HOWEVER THE SEAT LATCHED PROPERLY AT THE DEALER AND NO INVOICE WAS ISSUED. EACH SERVICE WE WERE INFORMED THAT THE LATCH HAS BEEN SLIGHLTY BENT FROM PERSONS (OUR CHILDREN IN THIS CASE) ACCESSING THE THIRD ROW SEAT. WE HAVE BEEN TOLD THAT A PIN BENDS AND THAT THE ONLY FIX IS TO PERIODICALLY BEND THE PIN BACK. THIS WE FIND TO BE UNACCEPTABLE AS ONE IS NEVER SURE WHEN THE PIN IS BENT "ENOUGH" TO ALLOW THE SEAT TO COME UNLATCHED AND THUS ROLL FORWARD WHEN THE CAR BRAKES. THE SEAT ROLLED FORWARD ON SEVERAL OCCASIONS WHILE OCCUPIED BY BOTH CHILDREN AND MY WIFES GRANDMOTHER. AS ONE CANNOT DEPEND ON THE SEAT TO STAY LATCHED WE NO LONGER FEEL THE SEAT IS SAFE TO USE (UNCONTOLLED ROLL FORWARD DURING AN ACCIDENT COULD BE VERY HAZARDOUS) AND NO LONGER ALLOW ANYONE TO SIT IN THAT LOCATION. WE HAVE BEEN TOLD BY THE KEN DIXON CHEVROLT (DEALER THAT HAS SERVICED THE VEHICLE) THAT "LATCH DESIGN IS THE PROBLEM,LATCH BENDS IF CONTACT IS MADE WITH IT" (QUOTE FROM SREVICE HISTORY IN DEALERS COMPUTER). WE ARE CURRENTLY PERSUING THE MARYLAND LEMON LAW, HOWEVER WOULD PREFER TO HAVE THE SITUATION FIXED. WE ARE GETTING THE RUN AROUND FROM GM AND WERE INFOMED BY GM THAT THIS PARTICULAR SEAT DESIGN HAS BEEN DISCONTINUED.*AK *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TRANSMISSION SLIPPING. WHEN TRAVELING UP HILLS THE TRUCK LOSES ITS POWER, EVEN WHILE ACCELERATING. REPORTED THE INCIDENT TO THE DEALERSHIP A WEEK AFTER I PURCHASED THE VEHICLE. I WAS INFORMED BY THE DEALERSHIP THAT THEY COULD NOT FIND A PROBLEM. I TOOK THE VEHICLE IN 2 OTHER TIMES, THE LAST TIME I WAS INFORMED GM IS AWARE THAT THERE IS A PROBLEM WITH THE TRANSMISSION FOR THE 2004 TAHOES, HOWEVER THERE IS NO FIX. *AK

VEHICLE HAD AN ODOR THAT SMELLED LIKE ANTIFREEZE. CONSUMER AND ALL OF HER FAMILY MEMBERS AND FRIENDS BECAME ILL AFTER RIDING IN THE VEHICLE. THEY HAD HEADACHES/BURNING EYES/NUMBNESS, AND SORE THROATS. THE PROBLEM WAS REPORTED, AND THE MANUFACTURER STATED NOTHING WAS WRONG WITH THE VEHICLE, HOWEVER CONSUMER WAS TOLD THAT PRIOR TO THE PURCHASE OF THE VEHICLE THERE WAS AN ANTIFREEZE SPILL, AND SHE WAS NOT MADE AWARE OF THAT AT TIME OF PURCHASE. CONSUMER STOPPED DRIVING THE VEHICLE.*AK

THE CONSUMER WAS INVOLVED IN AN ACCIDENT IN HIS 2004 CHEVROLET SUBURBAN IN WHICH THE AIR BAGS DID NOT DEPLOY. AN OCCUPANT IN THE VEHICLE WAS INJURED WHEN THE AIR BAGS DID NOT DEPLOY. *NM *SC *JB

WHILE APPLYING THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP COMPLETELY. THE CONSUMER DROVE TO THE DEALER FOR AN INSPECTION. THE CAUSE HAS NOT BEEN DETERMINED AT THIS TIME. PLEASE PROVIDE FURTHER DETAILS. *JB

NOTICED A STRONG SMELL OF ANTIFREEZE FROM OUTSIDE THE VEHICLE AFTER TURNING IT OFF. THEN BEGAN TO NOTICE FLUID LEAKING FROM UNDER RIGHT REAR QUARTER BEHIND THE WHEEL. TOOK VEHICLE TO WEBB CHEVROLET. DIAGNOSIS WAS FAULTY COOLANT LINES RUNNING INTO OTHER LINES FORCING A LEAK OF COOLANT. I WASN'T TO CLEAR ON DIAGNOSIS, BUT THEY HAD TO ORDER PARTS AND WE LOST THE VEHICLE FOR 3 DAYS. *JB

CENTER CONSOLE WITH REAR CLIMATE AND RADIO CONTROLS STOPPED WORKING. TOOK IT TO RIVERTON CHEVROLET, AND THEY REPLACED SOME FAULTY WIRING. *JB

VEHICLE STALLED ON HIGHWAY 6 IN UTAH WHILE GOING UP A STEEP INCLINE. TOOK IT TO RIVERTON CHEVROLET WHERE THE DIAGNOSIS WAS A FAILED FUEL PUMP. FUEL PUMP WAS REPLACED. *JB