2007 CHRYSLER 300 Complaints

MY 2007 CHRYSLER 300C HAS A LIFETIME POWERTRAIN WARRANTY. I RECEIVED THE DOCUMENT LISTING THE PARTS COVERED FOR THE LIFETIME WARRANTY. MY ABS, ESP AND TCS LIGHTS CAME ON. THE RIGHT REAR SPEED SENSOR WENT BAD. I CALLED GRAVEN AND SET UP APPOINTMENT FOR WARRANTY WORK. I ALSO CALLED CHRYSLER CORP. I BROUGHT MY CAR TO GRAVEN CHRYSLER, 10-10-11 AT APPROX. 2:30PM. GRAVEN CHRYSLER CALLED THE NEXT MORNING, 10-11-11 7:53AM MY CAR WAS READY. GRAVEN SAID IT WAS GOING TO COST $135. I SAID THAT THE WORK WAS WARRANTY. GRAVEN SAID IT WASN'T WARRANTY WORK BECAUSE PART NUMBER DOESN'T COME BACK AS WARRANTY. I EXPLAINED TO THE ASSISTANT THAT IT IS WARRANTY, THAT MY CAR HAS A LIFETIME POWERTRAIN WARRANTY. SHE SAID THAT ONLY COVERS THE ENGINE, TRANSMISSION AND DRIVELINE. I SAID IT ALSO COVERS A LOT OF OTHER PARTS WHICH I HAVE A LIST OF. SHE THEN SAID, YOU WILL HAVE TO TALK WITH CHRYSLER AND THERE WAS NOTHING SHE COULD DO. CHRYSLER SAID I HAVE TO PAY A $50.00 CO-PAY. I SAID WHY SHOULD I PAY A CO-PAY WHEN THIS PART HAS A LIFETIME WARRANTY. I WAS TOLD I CAN PAY THE $50.00 OR $185. I SAID THAT I WAS TOLD IT WAS $135. I SAID FOR NOW I WILL PAY THE $50.00 BUT WOULD FILE A COMPLAINT FOR THE WARRANTY AND GETTING MY $50.00 BACK. THE NEXT DAY I RECEIVED A CALL FROM CHRYSLER. I WAS ASKED HOW MY CAR WAS RUNNING. I SAID IT DROVE HOME OK. SHE SAID THAT SHE WOULD CLOSE THE CASE THEN. I SAID THAT I CAN'T UNDERSTAND WHY YOU MADE ME PAY $50.00 CO-PAY WHEN THE PART IS LISTED ON THE PAPERWORK AS HAVING A LIFETIME WARRANTY UNDER THE POWERTRAIN. SHE SAID THAT I COULD CALL GRAVEN CHRYSLER BACK AND TRY AND GET THEM TO EXCEPT IT. I SAID, WHY, YOU ARE THE PERSON WHO MAKES THE DECISION AS YOU DID ABOUT THE CO-PAY AND THE GRAVEN CHRYSLER WOULDN'T EVEN DO THAT. CHRYSLER CORP CASE NUMBER [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2007 CHRYSLER 300. THE CONTACT STARTED THE IGNITION AND ATTEMPTED TO MOVE THE GEAR SHIFTER HOWEVER THE LEVER WOULD NOT SHIFT FROM PARK. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 06V341000 (POWER TRAIN: AUTOMATIC TRANSMISSION) BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT DIAGNOSED FOR THE FAILURE OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.

TL* THE CONTACT OWNS A 2007 CHRYSLER 300. THE CONTACT STATED THAT THE GEAR SHIFT SELECTOR REMAINED STUCK IN PARK AND HE WAS UNABLE TO SHIFT INTO ANY OTHER GEAR. THE DEALER DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER WAS AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 74,000.

TL* THE CONTACT OWNS A 2007 CHRYSLER 300. THE CONTACT STATED THAT THE GEAR SHIFTER WAS STUCK IN THE PARK POSITION. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DENIED ASSISTANCE WITH REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 75,000.

TL* THE CONTACT OWNS A 2007 CHRYSLER 300. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT FROM PARK. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE 74,800.

TL* THE CONTACT OWNS A 2007 CHRYSLER 300. THE CONTACT ATTEMPTED TO PLACE THE GEAR IN DRIVE BUT WAS UNABLE TO MOVE THE GEAR SHIFTER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN ADVISED THAT THE GEAR SHIFTER WOULD HAVE TO BE REPLACED BUT DID NOT GUARANTEE THE FAILURE WAS CAUSED BY FAILURE OF THE GEAR SHIFTER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 52,360.

TL* THE CONTACT OWNS A 2007 CHRYSLER 300. THE CONTACT WAS UNABLE TO MOVE THE GEAR SHIFTER FROM PARK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS ADVISED THAT THE INNER LOCK SHIFTER WOULD NEED REPLACING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED BUT PROVIDED NO ASSISTANCE. THE CURRENT AND FAILURE MILEAGE WAS 95,000.

TL* THE CONTACT OWNS A 2007 CHRYSLER 300. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT OUT OF PARK. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP, WHERE THE CONTACT WAS INFORMED THAT THE GEAR SHIFTING MECHANISM NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 72,065.

TL* THE CONTACT OWNS A 2007 CHRYSLER 300. THE CONTACT STATED THAT THE GEAR SHIFTER WOULD NOT RELEASE FROM PARK. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND HAD NOT BEEN INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 66,900.

I HAVE A 2007 CHRYSLER 300, WENT OUT THIS AM TO GO TO WORK AND THE GEAR SHIFT IS STUCK IN PARK. HAD TO GET A RIDE INTO WORK. GOT ON LINE AND FOUND PAGES OF THIS SAME PROBLEM ON MULTIPLE CARS FROM CHRYSLER. SAW THE K39 NOTIFICATION FORM CALLED CHRYSLER, MY VIN IS NOT LISTED, THEY CAN'T HELP ME OUT. PER OTHER PEOPLE WILL COST $300-600.00 TO FIX OUT OF MY POCKET. THIS IS A DEFECTIVE PART AND NEEDS TO BE RECALLED ON ANY VEHICLE IT AFFECTS. CALLED THE PARTS DEPT. AT CHRYSLER THE PART IS 85 CENTS. BUT THE DEALER WILL CHARGE YOU AN ARM AND A LEG FOR THE LABOR TO DO IT. THIS IS RIDICULOUS, I'M DISGUSTED WITH CHRYSLER RIGHT NOW. THEY NEED TO STEP UP AND DO THE RIGHT THING, THEIR CUSTOMER VALUE HAS GONE OUT THE WINDOW.I WILL NOT BE BUYING ANY MORE CARS FROM THEM IN THE FUTURE. *TR