2009 CHRYSLER ASPEN Complaints

TAKATA RECALL, NOTICE RECEIVED, DEALERS FAIL TO REPAIR THIS LIFE THREATENING DEFECT

I RECEIVED AND RESPONDED TO A RECALL NOTICE IN JULY 23, 2016. TO DATE, THEY STILL HAVE NOT CONTACTED ME FOR REPAIR. WHAT ARE MY OPTIONS?

CHRYSLER CASE #: 29959728 VEHICLE DESCRIPTION: CHRYSLER ASPEN LIMITED 4X2 SPORT UTILITY 4-DOOR I ATTEMPTED TO REACH OUT TO MY CASE MANAGER HALEY AND MY LINK HAS BEEN DISABLED AND HER VOICEMAIL HAS YESTERDAY'S DATE. I HAVE NOT RECEIVED A CALL TODAY FROM ANYONE AT CHRYSLER CORP REGARDING MY CASE. I DID SPEAK TODAY WITH MOPAR VEHICLE PROTECTION AND THEY STATED WHEN CHRYSLER PLACED THE MAX CARE COVERAGE ON MY ASPEN, THEY WERE SUPPOSE TO PLACE THE POWERTRAIN WRAP WITH THE MAX CARE COVERAGE. PER MY VEHICLE INFO AND THE SALES REP, CHRYSLER LIFETIME POWERTRAIN WARRANTY WAS INCLUDED WITH MY VEHICLE PURCHASE. I HAVE SPOKEN WITH JAKE AND MEKA ALSO WITH REGARDS TO THIS CASE AND WAS ADVISED BY MEKA, MY CASE MANAGER SHOULD BE CONTACTING ME BACK. SEEKING ASSISTANCE SINCE HALEY X40612 IS NOT IN THE OFFICE.

AS REQUESTED BY JAKE - CHRYSLER CORP, CC#: 29959728 I TOOK MY CAR IN FOR REPAIRS LAST THURSDAY. MATT RICHARDSON CALLED ON FRIDAY STATING THAT THE REAR END BARRINGS HAVE COME APART ON THE CAR AND THAT THEY NOT ONLY NEED TO REPLACE THE BARRINGS, THEY NEED TO DO AN ENTIRE OVERHAUL OF THE ENTIRE REAR END. HE EXPLAINED THEY WILL BE REPLACING THE PINION NUT WHICH WAS THE N08 RECALL PERFORMED LAST YEAR, THE DIFFERENTIAL UNIT INCLUDING REPLACING THE OIL IN THE REAR DIFFERENTIAL UNIT ON THE SERVICE THAT WAS PERFORMED IN JULY 2016. HE STATED THAT IT WOULD TAKE APPROXIMATELY 3 TO 4 DAYS. $1150 CHRYSLER'S LIFETIME POWERTRAIN WARRANTY SHOULD COVER THIS AS THE PINION NUT, REAR END DIFFERENTIAL IS PART OF THE POWERTRAIN. A WARRANTY THAT PROVIDES PROTECTION FOR AS LONG AS YOU OWN THE CAR TO THE KEY COMPONENT GROUPS THAT ARE ESSENTIAL TO KEEPING YOUR VEHICLE RUNNING: THE ENGINE, TRANSMISSION/TRANSFER CASE/ALL-WHEEL DRIVE ASSEMBLY, AND DRIVETRAIN ASSEMBLY. HOWEVER, I AM BEING CHARGED. RECALL #2 NOT PERFORMED AS AIRBAG PARTS ARE NOT AVAILABLE.

I FILED A COMPLAINT ABOUT THE PINION NUT AND REAR BEARINGS ISSUE TO THE NHTSA PINION NUT RECALL - N08 - POWER TRAIN/DRIVELINE/DIFFERENTIAL UNIT. WHILE STATELINE CHRYSLER REPRESENTATIVE, MATT RICHARDSON, DOES NOT FEEL THAT THE ISSUE IS RELATED TO THE PINION NUT RECALL, I STRONGLY DISAGREE. THE REASON STATED FOR THE WHEN I PRESS THE GAS THAT MY CAR MAKES NOISE WHICH APPEARS TO BE COMING FROM THE FRONT, BUT IS ACTUALLY COMING FROM THE REAR, IS BECAUSE THIS IS RELATED TO THE REAR END DIFFERENTIAL UNIT. FACT #1 ' MY ASPEN IS 1 OF THE 11 MILLION VEHICLES AFFECTED BUILT BY FCA AND PART OF THE 2015 NHTSA ENFORCEMENT ACTION. FACT #2 - STATELINE CHRYSLER, FORT MILL, SC HANDLED THE RECALL FOR THE PINION NUT REPAIR. FACT #3 ' JULY 2016, I WAS ADVISED MY CAR NEED PINION NUT REPAIR AFTER THE PINION NUT REPAIR SERVICE HAD BEEN PERFORMED. FACT #4 ' DURING THE SAME SERVICE, I WAS ADVISED THERE WAS NO REAR DIFFERENTIAL FLUID IN MY CAR BY CHRYSLER AND THAT IT NEEDED TO BE SEALED. WHICH MEANS MY CAR'S DIFFERENTIAL UNIT HAS NOT BEEN LUBRICATING. FACT #5 ' I WAS ADVISED BY CHRYSLER THAT THE NOISE WOULD GO AWAY AFTER I PAID TO HAVE OIL 'PUT INTO' THE REAR DIFFERENTIAL UNIT. I CALLED MATT TO ADVISE THE NOISE HAD NOT GONE AWAY. ON THE THIRD WEEK, I TOOK MY CAR IN AND WAS ADVISED THE REAR BEARINGS NEED TO BE REPLACED AT THE COST OF $2000.00. FACT #6 ' I WAS ADVISED BY MATT RICHARDSON MY CAR WILL LOCK-UP WHILE DRIVING. THE FAILURE HAPPENED AT CHRYSLER WHICH HAS IMPACTED THE WAY MY CAR DRIVES AND MY SAFETY. THIS IS TRULY 100% RELATED TO THE N08 RECALL. FCA IS ACCOUNTABLE FOR ITS PAST FAILURES AND HAS COMMITTED TO GET UNSAFE VEHICLES REPAIRED OR OFF THE ROADS, I DID NOT RECEIVE ANY LETTER AS AGREED TO BY A CONSENT ORDER JULY 2015 WITH NHTSA, AS FIAT CHRYSLER AGREED.

HAVE TAKEN CAR IN TO CHRYSLER DEALERSHIP WITH REGARDS TO NOISE. CAR MAKING WHININ NOISE WHILE DRIVING. INITIALLY ADVISED REAR PINION SEAL LEAKING. SO NO FLUID IN REAR DIFFERENTIAL UNIT. I STATED REAR PINION NUT WAS A RECALL AND IF NUT HAD BEEN REPLACED, HOW ANY WHY DID FLUID LEAK OUT? REAR DIFFERENTIAL SERVICE PERFORMED AND FLUID ADDED WITH SERVICE AT MY EXPENSE. ADVISED NOISE WOULD GO AWAY. TOOK CAR IN AGAIN ALMOST THREE WEEKS LATER, AS PATIENTLY WAITED FOR NOISE TO GO AWAY, NOW TOLD REAR DIFFERENTIAL CARRIER BEARING ARE WORN AND $2000 TO FIX CAR! ALL OF THESE REAR DIFFERENTIAL FAILURES ARE THE FAULT OF THE REAR DIFFERENTIAL PINION NUT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CHRYSLER ASPEN 4X4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS) AND STATED THAT THE REMEDY AND PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR WITH THE DEALER. THE MANUFACTURER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I'M HAVING SEVERAL ISSUES. FIRST, I CANT FILL MY GAS TANK UP ALL THE WAY, IF I DO MY TRUCK WILL SHUT OFF AT ANY GIVEN TIME. ALSO MY DASH BOARD LIGHTS DON'T WORK. I WAS TOLD THE BULB IS SAUTERED TO THE DASH AND THE WHOLE DASH HAS TO BE REPLACED, THAT'S $1300! CURRENTLY, MY MAJOR ISSUE IS, MY TRUCK NOT STARTING!!! I HAVE REPLACED, THE STARTER, THE BATTERY, THE BATTERY CABLES, AND RECENTLY THE ALTERNATOR! I OFTEN NEED TO GET A JUMP AND IT USUALLY TURNS OVER AND WILL RUN FOR A DAY OR TWO BEFORE NEEDING A JUMP AGAIN! I HAVE READ REVIEWS ABOUT THIS VEHICLE, AND SOO MANY OF US ARE HAVING THE SAME ISSUE. I THINK CHRYSLER SHOULD DO A RECALL CONCERNING THIS MATTER AND KEEP A GOOD QUALITY STANDARD RATING WITH THE PEOPLE THAT TRUST IN THEIR NAME!

I PURCHASED A 2009 CHRYSLER ASPEN HYBRID WITH ABOUT 20,000 MILES ON IT. SINCE PURCHASING THE VEHICLE I HAVE HAD SEVERAL PROBLEMS WITH THE VEHICLE. THE TIE ROD ENDS HAVE FAILED THREE TIMES ON THE VEHICLE AND THE VEHICLE WILL RANDOMLY STALL OUT OR QUICKLY ACCELERATE. THIS HAS HAPPENED ON SEVERAL OCCASIONS AND PUT ME, MY FAMILY, AND OTHERS NOT HE ROAD AT RISK OF SERIOUS INJURY. IT HAS HAPPENED IN PARKING LOTS AND WHILE PULLING OUT INTO TRAFFIC OUT OF PARKING LOTS. I HAVE BEEN WORKING WITH CHRYSLERS CUSTOMER CARE DEPARTMENT AND TECHNICAL DEPARTMENT SINCE MAY OF THIS YEAR. THEIR APPROACH HAS BEEN TO PLACE A DATA RECORDER IN THE VEHICLE AND HAVE ME DRIVE IT - AGAIN PUTTING ME AND OTHERS ON THE ROAD AT RISK. WHILE THE DATA RECORDER WAS IN THE VEHICLE, THERE WERE 3 FAILURES. UNFORTUNATELY THE DATA RECORDER ALSO FAILED AND DID NOT CAPTURE ANYTHING. I HAVE ATTACHED AS MANY OF THE SERVICE RECORDS AS I COULD. THERE ARE MORE THOUGH. I ALSO HAVE VIDEOS OF THE FAILURES.

TL* THE CONTACT OWNS A 2009 CHRYSLER ASPEN HYBRID. THE CONTACT STATED THAT AFTER ACCELERATING FROM A STOP AT 10 MPH, THE ENGINE STALLED AS THE CHECK ENGINE, THE THROTTLE CONTROL, AND THE TRACTION SENSOR WARNING LIGHTS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT UNKNOWN PARTS WERE REPLACED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000. THE VIN WAS NOT AVAILABLE.