2009 CHRYSLER ASPEN Complaints

I HAVE A 2009 CHRYSLER ASPEN THAT HAS BEEN AT THE DEALERSHIP SINCE THE END OF FEBRUARY WHEN THE TRUCK DROPPED DEAD FOR THE LAST TIME. AROUND SIX MONTHS INTO MY OWNERSHIP THE VEHICLE STARTED DROPPING DEAD AT AROUND 65 MPH. THE TRUCK HAS BEEN IN SHOP SEVERAL TIMES FOR THE BUMP AND STOP AND DROP DEAD ISSUE. THERE WAS A RECALL OCTOBER OF 2014 THAT I WAS NOT NOTIFIED OF. I LEARNED ABOUT A RECALL 11/26/2014 FROM THE DEALERSHIP SERVICE DEPARTMENT WHEN THE TRUCK WAS THERE FOR SERVICE AFTER DROPPING DEAD 11/24/2014. AFTER THE DEALERSHIP LOGGED INTO THE SYSTEM THAT A RECALL WAS SATISFIED, I RECEIVED A RECALL NOTICE FROM CHRYSLER A WEEK LATER. THE DEALERSHIP UPLOADED A SOFTWARE AS PER THE RECALL TO PREVENT FURTHER DROP DEAD ISSUES AND TO KEEP THE HYBRID BATTERY FROM GOING DEAD. THAT RECALL IS 5 YEARS LATE BECAUSE MY TRUCK HAS HAD THOSE SYMPTOMS SINCE I PURCHASED. THE SOFTWARE WAS UPLOADED 11/26/2014, THE TRUCK DROPPED DEAD AGAIN THE END OF FEBRUARY AND HAS BEEN IN THE SHOP NOT FIXED SINCE. HAVING MADE TONS OF CALLS TO CHRYSLER CUSTOMER ASSIST, I HAVE SPOKEN TO SEVERAL CLERKS THAT HAVE SAID THE HYBRID IS NEW AND THEY DON'T HAVE KNOWLEDGE REGARDING IT. I WAS ASSIGNED A CASE MANAGER THAT DID NOTHING AND BECAUSE OF THE LACK OF KNOWLEDGE DID NOT ESCALATE MY CONCERNS. I HAVE BEEN TOLD ALL OF MY LETTERS ARE IN THE SYSTEM WHICH IS A TOTAL OF 24 LETTERS TO DIFFERENT LEADERS IN CHRYSLER TO GET HELP. I HAVE AN EMAIL THAT STATED AT THE POINT THE VEHICLE IS BEING FIXED THEY WOULD REIMBURSE MY RENTAL CAR FEES. I AM STILL IN A RENTAL CAR AND THEY HAVE YET TO REIMBURSE ANYTHING. I HAVE YET TO HAVE A CONVERSATION WITH A MANAGER OR ANYONE IN A LEADERSHIP ROLE. CHRYSLER IS AND HAS BEEN IGNORING ME DESPITE RECEIVING SEVERAL LETTERS AND PHONE CALLS FROM ME AND 2 RECENT LETTERS FROM MY ATTORNEY. I AM TOLD THE HYBRID NEEDS TO BE REPLACED AND IT COSTS $15,000. TO REPLACE.

FOR THE LAST 1-2 YEARS, EVERY TIME I FILL UP MY GAS TANK MY 2009 CHRYSLER ASPEN WILL STALL REPEATEDLY. WHEN THE VEHICLE STALLS, ALL STEERING AND CONTROL OF THE VEHICLE IS LOST. THE CAR WILL RESTART AFTER ABOUT 30-45 SECONDS. ONCE THE VEHICLE HAS BEEN DRIVEN APPROXIMATELY THREE TIMES AFTER FUELING UP, THE PROBLEM STOPS UNTIL THE NEXT TIME I FILL UP THE TANK. THE ISSUE OCCURS WITHOUT FAIL EVER TIME I FILL UP MY TANK. I HAVE HAD IT IN THE SHOP A NUMBER OF TIMES AND THE PROBLEM HAS NOT BEEN ABLE TO BE DETERMINED OR REPAIRED. THERE HAVE BEEN NO CODES WHEN A DIAGNOSTIC IS RAN (ONE TIME THERE WAS A SMALL EVAP. LEAK BUT ONCE THE IGNITION COIL WAS REPLACED, THE CODE WAS GONE). I HAVE HAD THE IGNITION COIL REPLACED, SPARK PLUGS REPLACED, EVAPORATION CONTROL CANISTER REPLACED, ETC. OFTEN, THERE IS A STRONG GAS SMELL AFTER FILLING UP, BUT THERE IS NO LEAK FROM THE GAS TANK THAT HAS BEEN ABLE TO BE DETECTED.

DESCRIPTION TO BE SENT BY EMAIL IMMEDIATELY FOLLOWING THIS TRANSMISSION. DESCRIPTION EMAIL WILL BEAR THIS TEMPORARY FILE NUMBER. ON A WEEKDAY SOMETIME IN MAY 2014, I STOPPER AT A STOP SIGN, WITHOUT HE ENGINE FULLY HEATED UP, TURNED THE WHEEL OVER TO MAKE A LEFT TURN AND PRESSED THE ACCELERATOR PEDAL. DESPITE THE FACT THAT I HAD DEPRESSED THE ACCELERATOR PEDAL, APPROXIMATELY 5% OF TRAVEL, THE ENGINE REMAINED AT THE STANDARD 650 RPM CURB IDLE SPEED. HOLDING MY FOOT AT THAT POSITION, THE ENGINE REMAINED AT CURB IDLE FOR APPROXIMATELY THREE SECONDS. THE RED THROTTLE CONTROL LIGHTENING BOLT ILLUMINATED ON THE INSTRUMENT PANEL. ENGINE OPERATION WAS OTHERWISE NORMAL. AFTER ABOUT THREE SECONDS, THE ENGINE INCREASED SPEED NORMALLY, THE RED LIGHT WENT OFF AND I DROVE OFF WITHOUT FURTHER MALFUNCTION. THE CHECK ENGINE LIGHT DID NOT ILLUMINATE AT ANY TIME. AT SOME POINT, IN JUNE 2014. THE SAME MALFUNCTION OCCURRED AGAIN. WHEN OPENING THE THROTTLE FROM A STANDING START, THE ENGINE REFUSED TO RESPOND TO THE THROTTLE AND REMAINED AT CURB IDLE FOR APPROXIMATELY THREE SECONDS. THE RED THROTTLE CONTROL LIGHT REMAINED ON FOR APPROXIMATELY THREE SECONDS, AND THE ENGINE THEN RESUME NORMAL OPERATION. AGAIN, THE CHECK ENGINE LIGHT DID NOT ILLUMINATE. FOR MONTHS, THERE WAS A VERY MILD LOW RPM FLAT-SPOTTING SYMPTOM. SPECIFICALLY, ONCE THE CAR WAS IN MOTION, SMALL OPENINGS OF THE THROTTLE PRODUCED ONLY VERY MILD ACCELERATION, WITHOUT HESITATION. PUSHING THE THROTTLE DOWN A LITTLE FURTHER PRODUCED NORMAL ACCELERATION WITHOUT A DOWNSHIFT. ON JULY 19, 2014, I LEFT THE DEALERSHIP AND PULLED OUT ONTO A FEEDER ROAD. I NOTICED THE FLAT-SPOTTING AGAIN ON THE THROTTLE OPENING AT LOW RPM. I PULLED INTO A PARKING LOT, PUT THE CAR IN PARK AND TURNED OFF THE ENGINE. I TURNED THE KEY TO ON AND ONCE AGAIN FOLLOWED THE SLOWLY DEPRESS FULLY CALIBRATION PROCEDURE. THIS PROCEDURE INVOLVED FULLY REMOVING MY FOOT FROM THE PEDAL, AT THE END OF THE PROCEDURE. I TURNED THE KEY OFF AND THEN RE-STARTED THE CAR. INSTANTLY UPON FIRING, THE ENGINE WENT TO A 4000 RP

I CURRENTLY OWN A 2009 CHRYSLER ASPEN HYBRID. TODAY WHILE FUELING MY VEHICLE I EXPERIENCED THE SAME PROBLEM I HAVE BEEN HAVING SINCE I PURCHASED THE VEHICLE ABOUT 3 WEEKS AGO. AS I AM FUELING THE FUEL TRIGGER SHUTS OFF ON ME CONSTANTLY. AS I TAKE IT OUT TO REINSERT IT, IT SPITS OUT FUEL AT ME. ONCE I AM DONE FUELING AND PROCEED TO CAP THE TANK IT SPITS FUEL AT ME AS WELL. TODAY I WAS DRENCHED IN FUEL BECAUSE AS I BEGAN FUELING MY VEHICLE WHICH HAD AN EMPTY TANK IT STARTED TO SPIT FUEL BACK AT ME. THIS IS NOT ONLY HAZARDOUS TO THE ENVIRONMENT BUT IT?S ALSO A PERSONAL SAFETY HAZARD. I HAD TO RETURN HOME TO CHANGE BECAUSE MY PANTS WHERE COVERED IN FUEL. AS I STARTED TO LOOK FOR FACTS I NOTICED THAT I AM NOT ALONE. APPARENTLY THIS IS A COMMON ISSUE AMONGST THE DURANGO/ASPEN MODELS BUT NOTHING HAS BEEN DONE. I ASK YOU TO PLEASE LOOK INTO THIS ISSUE. TODAY NO ONE WAS INJURED OR HURT BUT IF I WERE TO GO ANYWHERE AFTER FUELING AND BE EXPOSED TO ANY OPEN FLAME I CAN ALMOST ASSURE YOU THAT MY CLOTHING WOULD HAVE CAUGHT ON FIRE ALL DUE TO A MALFUNCTION ON THESE VEHICLES. I HAVE INCLUDED BELOW FOUR OF A FEW LINKS THAT HAVE OTHER INDIVIDUALS WHOM HAVE OR ARE EXPERIENCING THE SAME ISSUE. PLEASE ADVICE. HTTP://WWW.ALLDEAF.COM/AUTO-TALK/109865-EXTENDED-WARRANTY-DODGE-DURANGO-FUEL-CHECK-VALVE.HTML HTTP://WWW.SAFETYRESEARCH.NET/2011/03/23/FUEL-SPIT-BACK-CONTINUES-TO-PLAGUE-CHRYSLER-VEHICLES/ HTTP://WWW.ARFC.ORG/COMPLAINTS/2007/CHRYSLER/ASPEN_4X2/FUEL_SYSTEM_GASOLINE/PROBLEM.ASPX HTTP://WWW.FAQS.ORG/CAR/CHRYSLER-ASPEN-4X4-2007/FUEL_PROPULSION-SYSTEM/ *TR

I JUST PURCHASED THE VEHICLE FROM THE DEALER AND AS I AM FUELING IT FOR THE FIRST TIME FUEL BURPED UP AND SPILLED ALL ALONG THE SIDE. THE FUEL CAME POURING OUT OF THE TANK AND SPILLED OVER THE SIDE OF THE VEHICLE INTO THE GROUND. THIS EMITTED A STRONG GAS ODOR AND AT THE SAME TIME PRODUCED A SPILL ALL AROUND. I STOPPED FUELING THE VEHICLE, HOWEVER I NOTICED THAT I WAS ONLY ABLE TO FILL ABOUT 3/4 OF MY TANK. I HAVE FOUND MANY OTHER COMMENTS AND EVEN VIDEOS ON YOU TUBE OF OTHER DURANGO /ASPEN DRIVERS HAVING THE SAME ISSUE. PLEASE ADVISE. *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER ASPEN. THE CONTACT STATED THAT ANOTHER VEHICLE CRASHED INTO THE REAR OF THE VEHICLE. UPON IMPACT, THE PASSENGER'S SIDE REAR SEAT BELT FAILED TO ENGAGE AND CAUSED THE PASSENGER'S HEAD TO STRIKE THE SEAT. THE PASSENGER SUSTAINED A CONCUSSION AND WHIPLASH. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 45,900. UPDATED 7/9/14*CN THE CONSUMER STATED THE PASSENGER CONTINUED TO EXPERIENCE ON-GOING HEADACHES. UPDATED 07/11/2014 *JS

THE FUEL SPITS BACK WHEN TANK IS FULL AND SPILLS OUT ON CAR AND ON FLOOR. THIS HAS HAPPENED ON MULTIPLE OCCASIONS. I CALLED CHRYSLER AS IT IS A KNOWN PROBLEM AND THEY ADVISED IT WILL NOT BE COVERED UNDER EXTENDED WARRANT OR A RECALL. *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER ASPEN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V038000 (POWER TRAIN) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE RECALL NOTIFICATION WAS RECEIVED BY THE CONTACT SEVERAL MONTHS AGO. THE DEALER WAS CONTACTED AND ADVISED THAT THEY WERE UNABLE TO OBTAIN THE PART FROM THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY HUSBAND'S TRUCK AND MY ASPEN ARE BOTH AFFECTED BY THE N08 RECALL FOR REAR AXLE PINION NUT. WE RECEIVED THE FIRST NOTICE OF THIS RECALL SEVERAL MONTHS AGO, BUT THE NOTICE TOLD US THAT THE PARTS NEEDED FOR REPAIR WERE NOT AVAILABLE AND THAT WE WOULD RECEIVE A SECOND NOTICE WHEN THEY WERE. WE HAVE NOW RECEIVED THE SECOND NOTICE AND I HAVE CALLED OUR LOCAL DEALER, SOUTHERN CHRYSLER DODGE JEEP, IN LUFKIN, TEXAS TWO TIMES BUT THEY ONLY HAD 3 OR 4 OF THE PARTS COME IN AND THOSE ARE ALREADY PROMISED TO OTHER CUSTOMERS. MY HUSBAND AND I ARE DRIVING AROUND IN THESE VEHICLES WITH OUR 6 YEAR OLD SON, AND NO ONE IS ABLE TO TELL US WHEN WE MIGHT BE ABLE TO HAVE THIS FIXED BECAUSE THEY DO NOT KNOW WHEN THEY WILL RECEIVE ANOTHER SHIPMENT AND EACH FUTURE SHIPMENT WILL MOST LIKELY ONLY BE 3 OR 4 PARTS. I WOULD LIKE TO HAVE THE PARTS SHIPPED TO OUR DEALERSHIP, RESERVED IN OUR NAMES, WITH INSTRUCTIONS FOR THEM TO CONTACT US UPON ARRIVAL. (2010 DODGE RAM 1500 & 2009 CHRYSLER ASPEN), OR THEY CAN BE SHIPPED TO US DIRECTLY.

TL* THE CONTACT OWNS A 2009 CHRYSLER ASPEN. THE CONTACT STATED THAT THE TRIP COMPUTER MALFUNCTIONED. THE CONTACT TOOK THE VEHICLE TO A DEALER AND THE DEALER REPLACED THE TRIP COMPUTER. TWO WEEKS AFTER THE REPAIR, THE TRIP COMPUTER ILLUMINATED RED AND MALFUNCTIONED. THE TRIP COMPUTER ALSO CAUSED THE BATTERY TO DIE. THE CONTACT CALLED THE MANUFACTURER AND THE MANUFACTURER SUGGESTED TAKING THE VEHICLE BACK TO THE DEALER. THE CONTACT DID NOT TAKE THE VEHICLE BACK TO THE DEALER. THE FAILURE MILEAGE WAS 56,000.