2017 CHRYSLER PACIFICA Complaints

2017 Chrysler Pacifica at 70k miles, check engine light came on. After engine warm up, engine starts to rough idle. Diagnosis is misfire on cylinder 2 (code P0302). In addition, vehicle voltage fluctuates in gage cluster between 12-14 volts. No issue until engine is warm and no issue above idle or with load. Injectors were checked and fine, coils and leads were replaced. Fix did not work. Took to Chrysler dealership for addition diagnosis. Dealership diagnosis is cylinder head warpage due to overheating. Single owner of vehicle, regularly maintained and with no “low coolant” engine light.

Steering sticking driving approximately 40 mph when on slight turns. Happens frequently and seems very unsafe. No warning, just happens.

When going around a curve (several times this has happened), the steering wheel feels like it is sticking which causes me to have to jerk it to get it out of that position to keep from wrecking, however this is dangerous and could cause an accident. It happens every time I drive it. No warning lights and no one knows what’s causing it. I have done research and this seems to be an ongoing issue with this specific vehicle.

We bought this vehicle from a local dealer in March (9months ago) in the time we’ve had it… it’s been in the shop for about 6 of them. 1- About 3 weeks after the purchase it shut off while I was driving on the highway. We then took it to the dealership in Jasper, Ga bc the error code said the pcm needed to be reset. They couldn’t get it to reset so they embarked on a diagnostic that took 3 months to discover the fuel pump was “too small”. The dealership repair guy assured us this was a solve to the issue, they’re tech put 200 miles on it an had no issues. 2- The day we got it back the check engine light came on and while going around a curve to the right, the wheel locked up on me and almost drove me into a mailbox. We turned around and went right back to the dealership. They had it for another couple weeks and told us we needed a new rack and pinion. We couldn’t afford the $6000 they wanted to fix that. So we then called the guy we bought it from and he had a local repair shop take a look and they replaced some parts on the rack and said it was good to go. 3- got it back and the check engine came on again, they code said pcm needed to be reset. We couldn’t get the dealership to call us back so we went to the local shop o’reileys recommended and they deducted some gauges needed to be replaced. 4- within a couple weeks the van was sputtering and cutting off again, we took it back to the local shop and the only thing they could think to do was change the auxiliary battery. 5- we’ve had it for about 2 weeks… 2 days again I went to start it up and it cut off. I had to wait a few minutes to try again and it started. Then yesterday while driving we stopped a red light and something popped and the dash lit up with errors and a grinding noise started. We went to accelerate to turn and started rolling backwards while in drive. We slammed on the brakes, turned the cautions on and put it in park and still rolled backwards. We had to get a tow back to the local shop.

Our Pacifica loses power randomly and doesn't always start when we push the start/stop button. The passenger side window rolls down and power controls all go haywire causing a loss of power. The dash flashes a quick message to service the BCM and the check engine light comes on. It's intermittent and sometimes happens in the middle of the road while driving. It's gotten worse now that it's cold outside, but I don't know if that's related. I checked our VIN against recall 19V-348 but it isn't listed.

Due to faulty plastic fuel neck hose . When pumping gas the gas tank piece broke off .which now I have hard time putting gas in , I can never get it filled up with gas because it keeps stopping as if it’s full , which in this case it’s not . And I have to hold the piece to get fuel in . This can be dangerous it could cause over fill gas to flow over or even on one’s skin or instance catch on fire . This part needs to be stronger as in metal not plastic fuel neck. Also without warning no lamp lights showed up .

It loses power alot especially uphill. It smells like burnt oil all the time. Smokes out exhaust. Hesitates anytime you put the gas down. And then clunks around sometimes too

The 2nd row seat headrest remains in the forward facing position (parallel to the ground) and not upright. The headrest won’t lock into the upright position anymore which is causing a major safety concern. The head rest will move up and down, but not lock into position. The passenger has to hold the headrest into the upright position or not use the seat at all based on safety concerns of head/neck protection in the event of an accident. No accident or incident has happened. The other headrest on the other side works fine for now, but one is broken. I am requesting this headrest to be replaced free of charge by the manufacturer based on safety concerns and safety protection necessary. In addition, this mode of seat and headrest does not work properly with car seats. We have had to uninstall the headrest in order for a car seat to sit flush with the middle seat so the car seat doesn’t rock back and forth.

The power steering went out without warning. Turned the vehicle on after getting gas and the could not turn when pulling out, then the light for the power steering came on. Checked 2 of the power steering fuse and found that one was a little unseated. Pushed that in and eas able to drive home. Tried to drive the vehicle the next day and the power steering went out while driving. Was able to make it home, but with great difficulty parked at an angle. When trying to move the vehicle to a more appropriate spot the steering wheel was wiggling itself. The power steering warning light is on again. A mechanic has not looked at it yet. We can not afford that but need the vehicle fixed, so plan to attempt to resolve the problem ourselves.

The contact owned a 2017 Chrysler Pacifica. The contact stated that while the contact's husband was driving at an undisclosed speed, the contact's vehicle was involved in a crash. The contact stated that a nearby vehicle drove in front of the contact's vehicle and then suddenly applied the brakes. In addition, the contact vehicle rear-ended another vehicle. The contact stated that the rear passenger seat belt did not restrain. The contact stated that the waist strap did not restrain. The contact's son, who was seated in the rear passenger seat, was thrown forward. The contact's son did not receive medical attention; however sustained injuries to his neck, back, and right and left shoulders. In addition, the contact's son sustained severe pain in his lap area. The contact, who was seated in the front passenger's seat, later went to the local medical center. The contact sustained severe pain and bruises to both legs from the air bag deployment. The contact stated that the ongoing pain was so severe. The vehicle was taken to a local tow yard. The vehicle was condemned as a total loss. A Police report was filed. In addition, the contact referenced an unknown seat belt recall that was initiated a while ago. The dealer was contacted; however, the contact was informed at that time that the contact's VIN was not associated with the unknown recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000.