2017 CHRYSLER PACIFICA Complaints

Exhaust (and therefore carbon monoxide) is pumping into my vehicle whenever the cabin air intake is set to pull in out side air (the windshield defogger only works by pulling in outside air). This poses a serious safety concern, as it leaves us with two options: A lose the ability to see out of the windshield by choosing not to run the windshield fan) or B give myself and my children carbon monoxide poisoning. This is a known issue that Chrysler refuses to address because there is no pressure on them to do so, despite the imminent threat to human health and safety.

My steering has become sticky. It started slowly but has become very dangerous. I can no longer drive it safely. I have to jiggle the wheel to pull it out of a lock up during long turn in which causes the rear tires to sway. It recently started to do it while even going straight . Took it dealership but they say they can not duplicate the problem. I have talk to other Pacifica owners with the same common problem. They told me to report it. I think the dealership is waiting for me to crash my Pacifica. Thank you.

I had the recall for 73B performed in mid October to my 2017 EV/Hybrid Pacifica- 2017 and only 67K miles. No issues before. Since the recall service I’ve brought it in twice with the same problems stating Hybrid Battery needs conditioning/service. I suspect it’s the recall update that has caused all types of issues. I did go to auto zone before I brought the vehicle in just this Monday to get the codes. U0412, P1A29, P0A7F- invalid Data received from Battery energy control Module A - Lost communication with Hybrid Battery Pack Sensor Module- A Deterioration. If you google 73B recall service problems on Chrysler Pacifica - the following appears: Failure to charge and engine light: Some owners have reported that the vehicle no longer charges after the recall service and has a check engine light, with error codes like P0A0A (High Voltage System Interlock Circuit) and P0A7F (Hybrid/EV Battery Pack Deterioration), says Reddit users. Intermittent check engine light: Other owners have noted the check engine light comes on intermittently after the recall service, sometimes disappearing on its own. Battery concerns: Some owners who already had issues with the battery before the recall now report that the recall service did not resolve their problems, and a new, more significant battery issue may have developed. It appears that the issue with the Hybrid battery is not being resolved and the service recall for 73B amplifies issues for the Hybrid Pacifica Models. It may be a ploy from Chrysler for owners to get “rid,” of our vans. I’m contacting the lawyers of the class action lawsuit with this information. It’s so unreasonable for Chrysler to do this and not offer further support. The time, stress, anxiety and loss of a proper running vehicle has really impacted my family.

About once a week while driving, the steering seems to catch or lock up for a moment. This usually happens when the steering wheel is just slightly off center by 15 or 20 degrees and more often to the left side. You can force to turn through it however it maturely free up and cause you to oversteer and weave on the roadway. It is serious enough that my wife refuses to drive the car. I noticed that there was an alert for steering problems for my type of car but when I entered my VIN number it isn’t included. Why not?? It is exhibiting the exact same symptoms as those that many others have reported. Does there need to be a fatal crash before something done about this critical issue?? VIN # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2017 Chrysler Pacifica Touring-L has suffered repeated and dangerous electrical failures since purchase. Shortly after buying it from AutoNation Chrysler Dodge Jeep RAM in Valencia, CA, I had to return it twice for electrical repairs that kept it in service several weeks under warranty. About two years later, while still under extended warranty, the engine underwent a complete rebuild for multiple-cylinder misfire codes that were likely caused by intermittent CAN-bus voltage loss rather than a mechanical defect. Over the past nine months, the vehicle has again developed severe electrical faults while driving: sudden loss of power steering assist, all dashboard lights illuminating, windshield wipers activating spontaneously, and the engine failing to shut off using the Start/Stop button. The vehicle has also stalled without warning while driving in traffic or idling at red lights, restarting only after 5–10 minutes and blocking traffic lanes, placing me and surrounding drivers at significant risk. Two major repairs in the last two weeks failed to resolve the defects: (1) repair of the CAN-bus system after the vehicle would not start and acted erratically while driving, and a week later (2) replacement of the brake-booster vacuum pump, which was shorted internally and caused CAN-bus shutdown, complete steering loss, sudden braking, and no engine power. The vehicle is currently at Dependable Chrysler Dodge Jeep Ram, Canoga Park, CA, awaiting further diagnosis despite repeated repair attempts. These symptoms match Chrysler TSBs 08-007-17 and 08-033-21 concerning Body Control Module water intrusion and communication faults. This ongoing electrical defect has caused steering loss, random stalling, ignition failure, and unpredictable vehicle behavior—issues widely reported by Pacifica owners. It poses a serious safety hazard and warrants immediate investigation and recall.

Steering sticks occasionally at 1 and 11 position while traveling at highway speed.

This van has a factory defect of the engine. These engines have known issues with blowing head gaskets and Chrysler doesn't seem to care. There are hundreds and hundreds of reports of this issue and these are just the people online talking about it. I am sure there are thousands more. https://www.pacificaforums.com/threads/2017-pacifica-engine-failure-owners-list.52928/page-19?post_id=723158&nested_view=1#post-723158

We are experiencing steering wheel locking on right or left gradual turns. The steering wheel locks and it has to be jerked back into a straight position. We've experienced this for over a year now. We understand it may be a chronic problem.

Steering system can feel "sticky" during gradual turns, particularly when the steering wheel is held in specific positions (around the 11 or 1 o'clock position). This can be followed by a sudden, forceful return of power steering assistance, which could lead to oversteering. This is a reoccurring issue

The internal bearings on the passenger-side sliding door failed. The failure caused the sliding door to come off its tracks, shatter the rear window, and damage surrounding body paint. The vehicle was parked on level ground when the incident occurred. There was no collision or external damage prior to the event. The owner’s manual contains no scheduled maintenance procedure related to the sliding door bearings, hinges, or tracks. This failure appears to be a design or material defect, as multiple other Chrysler Pacifica owners have reported similar sliding door malfunctions. Estimated repair cost is over $3,000. Chrysler customer service was notified. This failure poses a serious safety risk — the door can detach, potentially injuring passengers or bystanders. Please investigate this issue for potential recall or safety campaign.