2017 CHRYSLER PACIFICA Complaints

I read that the NTSHA was looking into the 2017 Chrysler Pacifica's rack and pinion sticking at the 11 & 1 o'clock positions. Our did that a couple of years ago, but we had it repaired. Dealer replaced the rack and pinion, that fixed the issue.

Most noticeable when about to merge on to highway (so a very slight turn of steering wheel), it catches just slightly, causing me to jerk the wheel in over correction.

When turning right, changing lanes, or taking a circuar exit the steering wheel will feel stuck. You have to move the steering wheel in the opposite direction before continuing your turn. Once I let go of the steering wheel and it was locked in place duing a turn. Not as frequently, but I also experienced this while turning slight left to pass a vehicle in a passing zone on a 2 lane road. The delaership has been unable to resolve this issue after having new tires, 3 front end alignments, new breaks, and new struts.

When turning right, changing lanes, or taking a circuar exit the steering wheel will feel stuck. You have to move the steering wheel in the opposite direction before continuing your turn. Once I let go of the steering wheel and it was locked in place duing a turn. Not as frequently, but I also experienced this while turning slight left to pass a vehicle in a passing zone on a 2 lane road. The delaership has been unable to resolve this issue. This started happening in 2024, but it wasn't until spring 2025 that is became a consistent problem that wasn't resolved by new tires, front end alignment, new brakes, or new struts.

The vehicle will randomly shut itself off while it is operating causing the dashboard to flicker on and off before shutting down fully. The steering wheel gets stuck at the 1:00 position.

When driving and turning wheel to the right it gets " stuck" and uses more effort to straighten wheel back. Sometimes it's "stuck" to the right longer than the turn in the road and about run off the side of road. Speed does not matter happens at any speed. Happens more often than before. Happening for year and half . Have took it to 3 different mechanics and they couldn't determine for sure the reason. Said electronic power steering should not fail.

While driving you feel the steering wheel sticking when at a certain degree. It has mostly occurred when on a curve and when going over 40 mph. We take several long trips and it has happened multiple times.

During a road trip at mostly highway speeds, we experienced an intermittent "sticking" sensation in the steering wheel while trying to recenter the wheel on turns, almost as if the power steering temporarily disabled, that required additional torque to turn the wheel back to center, after which the steering felt normal again until the next time it happened.

On December 28, 2024 my family and I were in a crash with our Pacifica van. In a gradual left turn at approximately 40 mph, the van slowly drifted to the right. I slowly corrected to the left with no affect. After slightly more left correct, the van cut hard left and crashed head into a concrete wall on the opposite side of the roadway. The steering correction inputs should not have resulted in such a hard left turn. The drift to the right should not have occurred and I was not able to correct for some reason. The vehicle was inspected by insurance and totaled. No other inspections were completed to my knowledge. There were no issues or warnings of a potential problem. We did suspect the lane keep assist system could have caused an over correction but have no way to confirm that.

Mine has a looseness feeling yet on inspection everything like tie rod ends are good. Definitely at the 11 o clock position I can get a shudder or shimmy even at low speeds. Despite it feeling loose it’s tracking excellent on the highway like everything is tight. I also get a rattle like the tie rods are loose at speeds below 30. There is no looseness anywhere on inspection. If the wheel is shaken on a drive on lift you can feel the noise in the rack mostly on the left side. Happens every day.