2017 CHRYSLER PACIFICA Complaints

The check engine light came on. Upon using a code reader, a code for a misfire in cylinder 3 populated. The ignition coil was replaced for cylinder 3. About a month later, the check engine light came back on and all 6 spark plugs were replaced. My vehicle had some rough starts periodically. As time went on, the rough starts turned into serious shaking. The check engine would come on and be gone in a day or so. Every time the code reader read cylinder 3. After months of trying to trouble shoot and do what we could, we took it to a mechanic where they informed us that my vehicle had a blown head gasket. They revealed to us that this is a very common problem with the particular engine, 3.6L Pentastar. This is a problem that they have seen for years in this particular engine. The mechanic had to send part of my engine out to a machine shop to be re-drilled properly in order to fix the issue which was very costly. The safety of my family was put at risk as the gasket blew while we were driving down the freeway unsure if we were going to make it home. My vehicle has not been inspected by anyone other than ourselves, the mechanic and the machine shop.

Sometimes when the car starts, the lights on the gear shift won’t light up, and you cannot put the car into drive or any other gear. Seems to be related to the electrical box inside of the glove compartment. Have seen videos of other drivers that have noticed the same issue.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at 35 MPH, the vehicle shuddered and lost motive power. The contact was able to coast to the side of the road. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the crank shaft position sensor needed to be replaced, and the engine control software needed to be updated. The vehicle was not repaired. Upon investigation, the contact discovered NHTSA Campaign Number: 18V049000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); and linked the failure to the recall; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was 128,700.

2017 Chrysler Pacific diagnosed with leaking head gasket at ~65000 miles. Initially diagnosed from a check engine light code for a cylinder misfire. My private mechanic said that he has done 4 of these in the past month (Jan 2025). He said this is a costly repair that should not happen with this low of mileage. In exploring the problem, it appears that it is a known issue.

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 35-40 MPH, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The contact was able to pull over to the side of the road. The vehicle was able to be restarted after 30 minutes. The vehicle was taken to the dealer for an oil change and tune-up. The dealer determined that the failure could be related to the motor mounts. The dealer replaced the motor mounts; however, the failure recurred within an hour while the contact was driving. The vehicle was towed to the dealer, where it was diagnosed that the wiring underneath the front passenger's seat had failed. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 105,000.

Unknown, engine light came on flashing while driving. Car has been repaired by the dealership a few weeks ago and replaced the fuel pump.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed and attempting to slow the vehicle, with the brake pedal depressed all the way to the floorboard the vehicle failed to stop as intended. As a result, the contact had to go through a stop sign eventually coasting to a complete stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that the brakes had seized. The contact was also informed that the front end struts needed to be replaced. The manufacturer was not notified of the failure. The VIN was not available. The failure mileage was 140,000.

The transmission shifts very hard, it causes the vehicle to jump forward and feels like you have been hit by another car. There is not one specific incident it happens frequently

We experienced a failure of the entire steering rack assembly and tie rod ends and also the control module for the steering system. The repair cost was just under $5,000.00. I question why the entire rack and pinion steering system needed to be replaced. I ask what component failed on on the steering rack and what specifically fail on the steering control assembly. No logical answer was provided. I told the dealer I brought the Van in for a diagnosis of concerning steering corrections taking place even with the steering adaptive function turned off. I explained replacing everything involving the steering of the car should correct the issue but it did not feel like a diagnoses and more like a shotgun approach that I would be forced to pay for. I explained by wife drive this vehicle and she had a trip planned to travel across the Chesapeake Bay Bridge and I believed the erratic behavior of the steering was to dangerous to change driving. I rented a replacement van to ensure her safety. The problem was recreated by the Dealership and the estimate to replace everything involving the steering system was provided as the fix. I have the steering assembly at my home but no one has opened or inspected what components failed. This failure appeared around 81,000 miles on our 2017 Chrysler Pacifica Limited. I have owned 5 Chrysler products and have never had a rack steering assembly fail even with most of our vehicles exceeding 200,000 miles.

The contact owns a 2017 Chrysler Pacifica. The contact stated that upon attempting to open the rear passenger’s side sliding door, the door fell off the track. The door ajar warning light was illuminated. The local dealer was not contacted, and the vehicle was not diagnosed. The manufacturer was not notified of the failure. The approximate failure mileage was 177,000.