2018 CHRYSLER PACIFICA Complaints

Check engine light came on. Pulled code, cylinder 1 misfire. Service for spark plugs was already scheduled for 2 days later. Van parked awaiting service. Service performed, CEL off. Van runs as normal for about 1 day. CEL comes back on. Cylinder 1 misfire. Multiple messages display on instrument cluster. Service shifter. Start/Stop unavailable. Some inerior lights turning off then back on later. Similar to a previous issue with a failing battery. Replaced both batteries. Cleared codes. Van drives as normal for 1 afternoon. Next day hard start and rough idle. CEL on. Cylinder 1 misfire. Van operates normally once warm. Schedule follow up service for diagnostic. Next day, CEL off. Van operates as normal in the morning. Hard start in the afternoon with rough idle and CEL back on. Van runs rough tries to stall. Service shifter message returns. Start/Stop unavailable message returns. Parked van at home until service appointment. Day of service battery completely flat. multiple attempts at jumpstart finally get the van started. White smoke coming from exhaust mixed with smell of burning coolant. Notice coolant level has dropped in resevoir. CEL light is on, cylinder 1 misfire. Service messages. Tested battery voltage and alternator appears to be charging. Dropped van off with service. 2 days later report from dealer service department indicates leaking head gasket, and scoring of walls in cylinder 1 seen through endoscope. Recommendation is new motor. Van again requires jump start to relocate to our house. Van idles and drives rough. Using OBDII device and Torque app able to see that van has had over 1k misfires on cylinder 1. occasional misfires in other cylinders. Additional service appointment schedule with independent shop for second opinion on engine replacement. Van is unsafe to drive due to impending engine failure. which may result in crash.

Van currently has a P0303 code for cylinder 3. Have done research and found that this is a common issues with this vehicle. Also the stop/start needs to be service. Which is also know to happen a lot in this type of vehicle.

After refueling on a recent road trip the check engine light came on. After driving for a little bit to get to a hotel for the night white smoke started coming out the back of the car. To me the incident seems similar to the recall for other 2018 Chrysler Pacifica's, noted below, but did not apply to my VIN so wasn't completed for my car. The mpg's kept going down because I believe too much fuel was being fed to the engine resulting in the white smoke. When taken to the dealer there was a pending error code to the catalyst. It is currently at the Riser Chrysler Dealership in Hot Springs, AR awaiting further diagnostic and repair. NHTSA Campaign ID: 18V740000

I keep getting a check engine light with my Pacifica hybrid. The scanner says P1B11, soft code is P0506, Hybrid battery or wiring harness. The codes erase after driving for a long while, however, I notice that I’m not able to maintain a full hybrid battery charge for longer than a few miles. After about 5 miles of driving, I’m a 80% of battery life left. MPG averages about 30+/- something’s not right. It’s happened twice now, both times with excessive outside temperatures. 1st time while idling, 2nd time while stopped for fueling.

Having trouble with steering. At times steering wheel makes noises and locks up while turning. I was told a recall was already done and that I need a new computer that will cost 5k for part and install. I just had issues with panel lights going on and off and had to replace secondary battery due to stop/start button which Ive had trouble with consistently. I think this issue with computer may be due to recall issue and I believe this issue should be fixed and paid for thru recall process. It is an ongoing issue with pacifica 2018 with start/stop and push button starts. I have taken it to 2 dealers. They said recall done. So I need new part

While driving on the highway at 70 mph with children in the car, my screen system shut off quickly and then rebooted. Was concerned something worse could happen. Randomly, my car will start fine and will drive to my location, when leaving and trying to start my push/start button it will not start. I attempt many times to start the vehicle until the battery has no power. It doesn't take much to jump the battery. I've been stranded at grocery stores, work, or other places with my children. I was driving and stopped at a stop light, and my car shut off with no noticed. Had to get jumped at an intersection. When driving my car will stall when accelerating and continue driving Both batteries have recently been changed out. I believe when reading about this its the powertrain control module. This has not been confirmed by the dealership, no engine light is on, the van drives great but I am afraid that it will not start after I've turned it off or will lock up and shut off when I am driving with my children in the vehicle. The no starts were farther in between with issues but has recently become more frequent. There are no prior issues to the vehicle. My safety and my children's safety is put at risk , hot weather when car won't start having to wait, stopping at an intersection and the van shuts off with my kids in the car , driving on highway and electronics on vehicle shuts off, possibility of losing control of vehicle. Last occurance was at a grocery store tried to turn on vehicle and it wouldn't start. Acted like it wanted too but couldn't turn over. 7/14/24 7/7/24 Driving on the highway incident at 70 mph and computer system went out. Issues have been happening for about a year now , just lately has been progressing.

I had had multiple incidents when the Van would get stuck in a gear or would lose the ability to accelerate. The passenger doors, specifically the right side passenger door would get suck and continuously open because it could not close. The rear view cameras would get stuck and after reverting to D it would stay on the screen for at least 5 min before switching back. The screen would also go blank. The van would also get stuck between gears or would shut off at a stop light.On this particular day I was driving and was starting to slowdown for the light signal. The van suddenly jolted and stopped completely. I tried to turn it on and it would not start. I was very lucky that the car behind me noticed me slowing down and did not hit the van. I tried to turn on the van and the electrical function would turn on but not the engine. Then after continuously trying to start it the gear function would not move. I also want to add that at the time of purchase the van was missing a air duct and I was not made aware of that. I was told by the dealer that it had active recalls but they were not able to fix the recalls because the engine would not start. It had an active recall for the flash software and for the start stop. Dealer tried to tell me it overheated, however this is false, there was no white smoke and no other indications that the van had overheated. I wasn't able to add that the electrical in the vehicle is a problem. The radio and screen would just go blank at times.

On 4 separate occasions the vehicle while in motion will flash an alert that states “vehicle shutting down, stop safely” and the van will proceed to completely shut down- all electrical components do not work, including the sliding doors. After 30-45 minutes, the can will start back up without issue. Has been evaluated by a Chrysler dealership mechanic, as well as 2 private mechanics. They have been unable to replicate the issue. The main and auxillary batteries have been replaced twice each. Each incident we were able to pull over safely and there have not been any injuries or crashes, but we are concerned if it happens and we can’t pull over, we could easily crash.

The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at slow speeds, the vehicle transmission shifted to park with the START/STOP system warning light illuminated. The contact took the vehicle to an independent mechanic where an unknown repair was performed; however, the failure persisted. The contact then took the vehicle to the dealer and was informed that the gear shifter module needed to be replaced. About a year later, the contact stated that the START/STOP warning light and the check engine warning light were illuminated. The vehicle was taken back to the dealer where a misfire in cylinder #6 was found. The dealer flushed the engine, replaced the ignition coils, and replaced the spark plug in cylinder#6. Despite the repairs, the contact became aware of a slight engine rattle at start up. The contact continued to drive the vehicle however, the check engine and START/STOP warning lights returned. The vehicle was taken back to the dealer where the contact was informed that the failure might be linked to a blown head gasket but could not determine the failure without an official diagnostic test. While the contact's husband was driving from the dealer, the engine started to overheat. The vehicle was driven to the residence and then towed to an independent mechanic and the vehicle was diagnosed with head gasket failure. The manufacturer was notified of the failure and advised the contact to have the vehicle towed back to the dealer to be diagnosed. The vehicle was towed back to the dealer and remained in the dealer possession. The vehicle was not repaired. The failure mileage was approximately 36,000.

The contact owns a 2018 Chrysler Pacifica. The contact stated while driving 40 MPH, several unknown warning lights illuminated. Additionally, the gear shift indicator light turned off, and the vehicle lost motive power. The contact was able to pull into a parking lot. The contact turned off and restarted the vehicle however, the failure persisted, and the gear shifter became inoperable. The contact turned off the vehicle. The contact stated that upon restarting the vehicle after an hour, several unknown warning lights were illuminated, but the gear shifter was operable. The contact was able to drive to residence and parked the vehicle. The contact stated that the dealer had previously repaired the vehicle under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) on several occasions; however, the failure persisted. The dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was approximately 69,750.