2017 CHRYSLER PACIFICA Complaints

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 25 MPH, the vehicle lost motive power. The contact was able to veer to the side of the road. The check engine warning light was illuminated. The contact was able to restart the vehicle and continued driving. The contact stated that the failure recurred on two occasions. The contact stated that on the third occasion, a message to park and to restart the vehicle was displayed; however, the vehicle failed to restart at first attempt. The contact was able to restart the vehicle after several attempts. The vehicle was taken to an independent mechanic, where it was diagnosed that the failure was related to the fuel pump. The vehicle was not repaired. An unknown dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.

Brake system is not functioning correctly. The pedal completely depressed, car does not stop. Requires pumping brake pedal once or twice to stop vehicle. This is a concerning safety issue. Took the care fir service, no issue was found. Vehicle still not braking correctly.

The vehicles steering wheel is binding intermittently, the power steering seems to come on and off. It can happen at any speed.

As has been reported by a number of other owners of this vehicle, the steering wheel on the vehicle sticks periodically when you are executing a slow turn or adjustment of the vehicle. This is particularly the case on the highway, when you are engaged in a slow turn of the steering wheel when changing lanes or when adjusting your position within a lane. The wheel will stick and then jump into the position that you wish the wheel to be in. This particularly happens in the 11 to 1 position of a turn or adjustment. This is not particularly noticeable in lower speed driving or around town. This has been happening on this 2017 Pacifica for about 12 months now. I feel that this puts the safety of occupants at risk. I have had this checked out by my regular service station.

Losing power like the vehicle is in limp mode. Flashes the “service lights” for multiple things including shifter, airbags, breaking system, etc. it has set the park break while in motion as well. When a computer is attached is brings up can c bus codes and implausible assisted driving codes. Also will not go into reverse when this is happening. Sometimes the shifter doesn’t work either.

When it shifts or shifts too early, it makes a loud noise from the transmission.

Engine 3.6l non-hybrid has bad head gaskets/heads causing misfire and dangerous potential for vapor lock and engine failure. This is a known issue and there is a recall for the exact same vechile and engine up to 2016. Mine is a 2017 so its not covered in the recall for the exact same condition with the exact same engine. Spoke to manufacturer today they looked at offering some assistance in the price to fix the known issue, unfortunatley I bought the car used (paid over $25,000 in 2018) due to this the manufacturer can not assist in anyway. This is a known issue that is well documneted online by thousands of upset customers. I have no choice but to pay an exorbitant amount to have it fixed before it vapor locks going down the road and hurts my family.

The electronics system experiences issues while driving. Particularly, the passenger front window rolls itself down at random intervals while driving. This can happen several times during a drive.These incidents at times are accompanied by a flickering of the dashboard display and a message that says to service the electronics system. The window is also often difficult to roll up as it engages the bounce back feature multiple times. The incidents have occurred at multiple driving speeds above 30mph. These incidents cause a major distraction while driving because of their unexpected and abrupt nature. The abrupt sound distraction from wind while the window is open also distracts the driver from focusing on driving. As a result, this malfunction is unsafe.

The van began to run rough in the mornings when I first started up. I initially thought a tire was flat. But all tires were fine. It did this several mornings but then would begin driving smoothly as normal about 2-3 minutes after the drive started. A little less than two weeks later the check engine light came on for the first time. It ran roughly but lasted a little longer; maybe 5 minutes. The check engine light would go off. It did this a couple of times. The third time, the check engine light came on and started blinking. Then maybe 20 minutes into the drive the van began to overheat. I turned on the heat and the gauge went down to normal right away and drove as usual. The check engine light stopped blinking but stayed on. No problems for the rest of the hour-long drive. The next day, the same thing happened while i was on the highway. It started overheating, but the overheating lasted longer and intensified at higher speeds, so I had to drive about 24-35 on an expressway. I took it to a Fiat Chrysler Auto/Mopar Service repair shop immediately. The manager suspected that there was a crack in the cylinder and coolant was leaking into possibly the engine or somewhere else. They said they've seen this same crack, in the same location on many other Chrysler Pacificas. They took pictures (see attached) and sent it to FCA/Mopar. It took several weeks for an FCA/Mopar Inspector to come out. But once they did, they confirmed a crack and the van required a new engine. I'm told this engine is on backorder and it will take months before I can get a new one. I've read many stories online of other people having similar issues. The fact that this engine is on backorder for months is telling. The company Chrysler Customer Care/Mopar/Stellantis has not been helpful in providing useful timelines throughout this repair process. In addition to the above issue, I've also had to replace both main (2x) & aux batteries and experienced problems with sliding doors failing to open.

This happens every single time we drive our Pacifica: Per many other complaints available online, the current gen Pacifica (2017-present), when equipped with ADAS such as lane keep assist, has a steering issue as follows: -under varying conditions, the vehicle's steering wheel will "stick." This issue typically follows a small steering input of 10-25 degrees in either direction. -When the steering wheel sticks, it presents 2 major safety issues: 1) the vehicle maintains its course and could collide with objects or veer off the road and 2) the sticking of the wheel is so severe at times that the counter-steering required to correct the "stick" presents a danger of driving into oncoming traffic. -Yes, Dodge of Boerne, TX, and it was "fixed" by securing a ground wire on the vehicle, but the problem continues to persist -Just dealership listed above -No Here are selections of other reports on this issue: https://www.pacificaforums.com/threads/2017-steering-problems.48061/ https://www.pacificaforums.com/threads/2017-steering-issue.50528/ https://www.pacificaforums.com/threads/the-steering-wheel-tries-to-turn-by-itself-when-driving-on-uneven-roads.23538/ https://www.carproblemzoo.com/chrysler/pacifica/2017/steering-problems.php I am guessing this issue is what was addressed at our service appointment, but it did not solve our specific issue: https://www.mlive.com/news/2019/05/fca-recalls-198k-pacifica-minivans-due-to-potential-issue-with-power-steering.html