2017 CHRYSLER PACIFICA Complaints

We keep receiving a service shifter error. We have taken it to the dealership 4 times. When the error comes up we are not able to change the gears. After a while, it starts to work normally again. Now as we drive it we get a bunch of error codes and it is hard to press down on the gas. Today when my husband put it in reverse the car did not move.

The steering wheel is consistently sticking. I have had tires replaced alignments done the rack check however the problem persists. The steering sticking can cause my vehicle to enter oncoming traffic if it sticks to ard and i jerk it it could also cause an accident. There is currently no recalls in affect for my vehicle. It has been inspected by 3 independent shops. No warning lights or other problems have been noticed.

UNKNOWN, BEST ASSESSMENT: The car does not have a standard condensate drain line. It uses a pan that fills with water and then uses the blower fan to blow the water dry. It will only work as expected if the passenger turns off the air conditioner before they arrive at their destination. In hot climates such as Phoenix, Arizona, the air conditioner is on the entire time the vehicle is running. Due to this design, it causes mold to grow in the air conditioner. This presents a breathing health and safety risk that can lead to a driver having difficulty breathing, which could lead to the driver becoming unconscious, which can lead to a fatal crash. I am willing to have my vehicle inspected upon request. I have found that this hazard is putting others at risk through numerous online forums where people complain to the dealership about the mold and they spray it with an air freshener that doesn't solve the problem. This has not been inspected by others. There are no warning messages on the screen or dash.

The driver-side rear sliding door is not closed securely and it reopened while closing without any other button access and obstacles on the door. But seems like it was fixed with an ECU software update. I have a problem with that and it was fixed with a repair visit last week. That means it was a known issue, but I must pay the repair cost. I have a short video clip to show the problem and my dealership was able to reproduce same symptom while they doing a diagnosis.

Since buying our Pacifica it would shift really hard and shake the car. Upon taking it into the dealer they said it was a common problem and there’s nothing they could do for it. Now, with only 64,000 we have a broken head gasket. There are many complaints of this online right around this mileage and it should definitely be recalled.

The contact owns a 2017 Chrysler Pacifica. The contact stated that after operating the rear power sliding doors to open, she then depressed the button to close the rear power sliding doors; however, as the contact's relative was entering the vehicle in between the power rear sliding door closing, the sliding doors failed to stop when the contact depressed the OPEN/CLOSE button to stop the doors from closing. As a result, the sliding power door continued to close shut on the relative’s right calf, requiring medical attention. No warning lights were illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 86,295.

The electrical interface components stopped working spontaneously; the speedometer and RPM gauge dropped to zero, the windshield wipers turned on, and all of the "check engine" type warning lights lit up on the dash (check engine, seatbelt, airbag, battery, etc). The warning messages started popping up one after another on the dash, for example, "Service Trans Stop Safely Shut Off Engine to Engage Park," "Stop/Start Not Ready Due to Outside Temperature," "Park Brake Temporarily Unavailable" etc. I tried to put the car in Park, but the round shift knob locked in Neutral. I could not turn off the engine with the ignition button (keyless ignition). There was no way to turn off the engine without opening the hood and disconnecting something manually. Everything spontaneously went back to normal for about 15 minutes, then it happened again and has not gone back to normal since. The photos I am attaching were taken during the first incident, during the second incident, and in between the two incidents when the electrical was working again.

Cylinder 6 began misfiring causing my vehicle to shake violently and losing any acceleration. I was on a busy hwy during rush hour and was unsafe in a 55 mph zone where I was only able to coast. 4 months later, cylinder 5 began misfiring, causing jerking during start up with my 5 year old in the vehicle and I'm pregnant at 4 months. Now one week after cylinder 5 being fixed, the Pacifica bas a blown head gasket. Tons of smoke, tons of shaking and jerking. A super unreliable and unsafe vehicle for myself, my child, and my unborn child.

The vehicle's high voltage battery was being charged using a Siemens VG2 EVSE when an arcing sound was noticed and burning smell and smoking was seen. Looking back at our home energy monitor, it appears to have been arcing for close to an hour without any warnings being thrown until shortly after being noticed. The car did eventually show a charging system error, but the charging didn't stop until I physically unplugged it. The L1 pin on the vehicle and the EVSE showed scorch marks and damage from the arcing, but thankfully it was caught before a fire happened.

I have been trying to take care of this urgent safety recall since February 2023. The local dealership (4520 Shelbyville Rd, Louisville, KY 40207) keeps telling me that they don't have a "loaner" care to provide to me while my vehicle is being repaired. I am a single father with 7 year old and primary care giver to 77 year old mother with Alzheimers, I must have a replacement car while mine is being repaired especially since this is the manufacturer responsibility. Please help.