2018 CHRYSLER PACIFICA Complaints

The end of 2021, Began not starting requiring many pushed of the start stop button; stalling when in motion on roads; gas pedal tight not depressing, engine light on and off, side auto doors often wouldn’t work automatically (battery new); was lurching and chugging randomly , over time very frequently. Nov 22’ had start stop battery replaced & fuel pump sensor. still lurched etc..worsened..late 2022 began frequently stalling , not starting, pedal would be stiff, lurched daily, stalled frequently during motion & upon first acceleration..start, try to go..stall out..finally jan 5, 2023, wouldn’t even turn over-just clicked-shop diagnosis said few codes referred to electrical panel issues.. replaced spark plugs, starter, got home, next morning, same thing ~no turnover. problem not solved. another shop, where it sits today-found cracked engine block($12,000 estimate to “attempt” replacing engine). deemed total loss as value of van is less. This has to be a defect gone undetected for some time, having built up damage over these last couple years.Many of issues are identical to recall (2019-2022) listed problems. Regardless of any recall being labeled as inactive, this vehicle is clearly a result of manufacturing issues. A 2018 doesn’t just have these problems when it’s cared for.We have four children & currently have no mode of transportation~two shops since January 6, ‘23, prior year of worsening symptoms. A safe, reliable vehicle is vital for our family’s functioning. It’s now at Lee’s Auto-seen in picture. Excel Auto was first repair attempt Jan.6. We will not be reimbursed by insurance for “mechanical failure.” Our loan is $18,000 outstanding. We pay $459.65 each month, and are responsible for remaining balance. Why should this happen to us. We certainly can’t purchase a second vehicle in conjunction with this loan. Your quick action and assistance is appreciated and direly needed.

The contact owns a 2018 Chrysler Pacifica. The contact stated while utilizing the cargo area, he noticed water inside the vehicle behind the third-row seats. There was an abnormal moldy odor inside the vehicle. The vehicle was taken to the dealer and inspected. The mechanic located water in the bottom of the seam under the third-row seat. The vehicle was not repaired. The manufacturer was contacted, and the contact was provided a case number. The approximate failure mileage was 28,000.

Leaking coolant in cylinder 5 leading to a misfire and check engine light. Dealer reports this is a known issue and only replacing the engine will fix, but Chrysler isn’t doing anything to fix it.

The vehicle is hard shifting/jerking when accelerating from either a slow speed or from a complete stop. When it does this, it feels like I'm getting rear-ended with a jolt forward. It doesn't do this all the time and when it does it scares me. Please advise.

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated that the Hybrid charging system was repaired under NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System). The contact stated that shortly after the repair, the battery failed to hold the expected charge. The contact took the vehicle to the dealer however, the vehicle was not diagnosed nor repaired. The contact stated that after the failure reoccurred, the headlamps and the LED lamps malfunctioned. The contact stated that the headlamps and LED lamps needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000.

Reverse camera screen remained on after reversing and during a ~30 minute drive. Stopped vehicle, shutoff engine, opened door to trigger interior electronic shutoff. Restarted vehicle and backup camera still remained during drive until eventually changing to full blue screen with "Camera System Unavailable" message at the top. (photo available) The event occurred during extreme winter weather in Oklahoma 1/30/2023 and is an obvious safety issue. The constant rearview display while driving is very distracting and disorienting. Additionally, the vehicle climate control settings for defog, heat, and other settings are unavailable for determining and adjusting to external environmental conditions, as experienced during the winter weather event leading to full interior fogging and reduced visibility (another mechanical safety issue prevalent to this vehicle series). This issue is found under NHTSA Campaign 19V886000 for 2018-2019 year models however, our VIN is not included. I contacted the original dealer service department, and they informed me of no related recall for our specific VIN as well. I contacted FCA/Chrysler Customer Service in reference to recall VE2 as indicated in NHTSA recall 19V886000 and informed no recall as well and no other assistance or direction. Our vehicle VIN should be included in the recall.

Check engine light on. Number 3 cylinder misfire. Losing coolant. Head gasket replacement.

The contact owns a 2018 Chrysler Pacifica. The contact stated while driving 30 MPH, the vehicle started jerking. The contact stated that the air bags warning light was illuminated. The contact was able to drive to her destination. The contact took the vehicle to the local dealer, but the mechanic was unable to duplicate the failure. The vehicle was not repaired and continued to experience the failure. The contact took the vehicle to a second local dealer, Miami Lakes Chrysler (16600 NW 57th Ave, Miami Lakes, FL 33014: (305) 820-3814) where it was diagnosed with needing the radiator to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to Miami Lakes Chrysler and made them aware of the failure. The dealer serviced the vehicle under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was repaired but continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 51,000.

The contact owns a 2010 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Hybrid Propulsion System, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also expressed concerns that the fix for the recall would not correct the failure. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated that the vehicle was serviced under NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, after retrieving the vehicle from the dealer a failure was experienced. The contact stated that while his wife was parking the vehicle a warning light was illuminated with the "Check Hybrid System" message displayed. The contact stated that the vehicle was turned off and later restarted without issues. The contact stated that after his wife called him, he drove the vehicle home; however, while driving at approximately 35 MPH, the vehicle lost motive power without warning. The vehicle was able to restart 10 minutes later with no issues. The dealer was contacted, and the vehicle was taken back however, the failure could not be replicated. The contact stated that he recently received NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The contact stated that he was concerned that the software update was not going to fix the issue or provide the driver with enough time to be safe. The contact stated that he had read that the update was to be a warning that the vehicle would shut down in about 30-60 seconds. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 39,200. VIN tool confirms parts not available.