2018 CHRYSLER PACIFICA PLUG-IN HYBRID Complaints

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT STATED WHILE DRIVING 60 MPH, THE VEHICLE DECELERATED AND WITH THE 'SHIFT TO PARK" MESSAGE DISPLAYED AND SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD. THE CONTACT STATED A POLICE OFFICER ASSISTED IN PUSHING THE VEHICLE TO THE SIDE OF THE ROADWAY. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED THE FOLLOWING DAY TO TRIPLE A SERVICE CENTER AND HAD THE VEHICLE JUMP STARTED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER CRISWELL CHRYSLER JEEP DODGE RAM FIAT LOCATED AT 84 BUREAU DR, GAITHERSBURG, MD 20878, (301) 637-4198, WHERE IT WAS DIAGNOSED WITH NEEDING 12 VOLT BATTERY TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,217.

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V334000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE VEHICLE WAS TAKEN TO RAIRDON'S DODGE CHRYSLER JEEP OF KIRKLAND (12828 NE 124TH ST, KIRKLAND, WA 98034; (877) 606-8196) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

I BUY THE NEW CAR ON 2019, THE CAR HAD 25000 MILES , THE FIRST TIME , THE CAR CAN NOT DRIVE SMOOTH , LOOK LIKE SOMETHING IS WRONG, I TOOK THE CAR TO THE DEALER AND THEY CHECKED AND THEY SAID THE CAR IS OK, THE SECOND TIME , I DROVE THE CAR ON 91 FREEWAY FROM WEST TO EAST, THE CAR SHUT DOWN AND CAN NOT MOVE ANYTHING, I CALLED THE TOW COMPANY TO TOW THE CAR TO DEALER MOSS BROS RIVERSIDE, AFTER 4 DAYS THEY FIXED FOR ME , I CAME TO PICKED UP AND DRIVING BACK HOME , ON THE WAY ABOUY 15 MINUTES, THE CAR HAD THE SAME PROBLEM, IT SHUT DOWN AND CAN NOT MOVE ANYTHING , IT HAPPENED ON 60 FREEWAY FROM WEST TO EAST, I CALLED THE TOW COMPANY AGAIN TO THE DEALER MOSS BROSS MORENO VALLEY, THE CAR STAYED THERE 3 DAYS AND THEY CALLED ME THAT THEY CAN NOT FIX THE CAR, AND THEY TOLD ME THAT HELP TO MOVE THE CAR OTHER DEALER TO FIX IT, I HAVE TO CALL THE TOW COMPANY AGAIN TO MOVE THE CAR FROM MOSS BROSS MORENO VALLEY TO MOSS BROSS RIVERSIDE AGAIN, THE CAR STAYED THERE 10 DAYS ALREADY UNTIL TODAY ON 08/24/2020 BUT THEY TOLD ME THAT THEY DONT KNOW WHAT HAPPENED FOR THE CAR, AND THEY DO NOT FIX FOR ME, THE CAR STAYED IN THE DEALER ALMOST A MONTH BUT THEY DONT FIX FOR ME , THE CAR STILL HAVE UNDER WARRANTY, BUT THEY DONT FIX ANYTHING FOR ME AND THE CAR HAD 3 TIMES PROBLEMS THE SAME THINGS, EVERYTIME I HAD THE BABY IN THE CAR WITH ME , AND EVERY TIME PROBLEMS I ALSO CALLED THE 911 COME TO HELP ME BECAUSE IT TOOK AROUND 5 HOURS FOR THE TOWING COMPANY COMING TO MOVE THE CAR, PLEASE HELP ME, I DONT KNOW WHAT CAN I DO

IT LOOKS LIKE THE VEHICLE'S 12-VOLT ISOLATOR POST IS COMPROMISED AND NEEDS SOME WORK. THE DEALER ASKED ME TO LEAVE THE VEHICLE FOR 1 WEEK OR MORE TILL THEY CAN RECTIFY THE PROBLEM. I ASKED THE DEALER TO GIVE ME A LOANER VEHICLE. THEY THEN SAID THAT THEY DON'T HAVE LOANER VEHICLE. ONCE WHEN THE LOANER VEHICLE IS AVAILABLE THEY WILL CALL ME. UNTIL THEN THEY SAID I CAN TAKE THE RISK AND DRIVE THE VEHICLE. I CALLED FIAT CHRYSLER RECALL LINE TO COMPLAINT. THEY SAID THAT THE DEALER IS NOT DOESN'T HAVE TO GIVE THE LOANER VEHICLE HOWEVER LONG THEY KEEP MY VEHICLE FOR REPAIR. THEY ALSO MENTIONED THAT THE FINAL REPAIR IS ALSO THERE WHEN IT IS CLEARLY STATED IN NHTSA WEBSITE IT IS NOT AVAILABLE. THEY PUT ME ON HOLD FOR 2 HOURS TO SPEAK TO THE SUPERVISOR WITH STILL NO SUPERVISOR TO SPEAK TO. THE NOTICE THAT CHRYSLER SENT ME CLEARLY STATES THAT THE LOANER VEHICLE WILL BE GIVEN AND THE NOTE IN THE NHTSA WEBSITE SAYS THAT THE LOANER VEHICLE WILL BE GIVEN. THE DEALER SAYS THAT THE RECALL IS NOT A BIG DEAL AND THE CHRYSLER ALSO DOESN'T SEEMS TO BE WORRIED ABOUT IT. THIS IS A VERY CALLOUS ATTITUDE FROM BOTH THE DEALER AND THE COMPANY.

SINCE DECEMBER 2018, WE HAD TO REPLACE THE BATTERY 3 TIMES SINCE THE VEHICLE SHUT OFF WHILE DRIVING ON THE HIGHWAY. THERE WAS SMOKE SMELL COMING FROM THE ENGINE. THE VEHICLE WAS TOWED AND PROBLEMS CORRECTED, BUT THE ENGINE LIGHT HAS BEEN COMING ON MORE THAN 3 OCCASIONS. THE GPS SYSTEM HAS NOT BEEN WORKING SINCE MARCH 2020, BUT THEY ARE NOT ABLE TO FIX THE ISSUES. OUR LOCAL DEALERSHIP SAYS THAT CHRYSLER HAS NOT RESPONDED TO THEIR MULTIPLE REQUESTS FOR THE RADIO REPLACEMENT. *TR

WHILE DRIVING ON A FREEWAY, THE ENGINE STARTED LOSING POWER AND WOULD NOT REACT TO THE GAS PEDAL. IN ADDITION, THE GEAR SHIFT WOULD NOT CHANGE WHEN I TRIED TO CHANGE IT FROM DRIVE TO NEUTRAL. THE CAR WOULD PURPOSELY BE SLOWED DOWN BY THE ENGINE AS IT WAS STUCK IN DRIVE POSITION. THE CREATED A DANGEROUS SITUATION AS IT WAS DIFFICULT TO CONTROL CAR TO MOVE IT INTO THE EMERGENCY LANE. AFTER PULLING OVER, SMOKE STARTED COMING OUT OF THE ENGINE AND VENTS. I WAS THEN UNABLE TO TURN OFF THE ENGINE AS THE POWER BUTTON WOULD NOT REACT WHEN PRESSED. PER THE DEALERSHIP, THE CATALYTIC CONVERTERS WAS CLOGGED AND OVERHEATED SO NEEDED TO BE REPLACED AS WELL AS THE OXYGEN SENSOR. THIS SHOULD NOT HAVE NEEDED TO BE REPAIRED IN A CAR THAT IS ONLY 1.5 YEARS OLD AND CREATED A VERY DANGEROUS SITUATION ON THE FREEWAY.

MY CAR ENGINE SUDDENLY SHUT DOWN ON STOP AT RED LIGHT IN AN INTERSECTION AND THEN HAPPEN AGAIN DURING DRIVING ON THE CITY STREET THE ENGINE SHUT OFF AGAIN AND UNABLE TO RESTART. THE DASHBOARD SHOWED MESSAGE OF 'SHIFT TO PARKING TO START' HAD TO TOW THE CAR TO DEALER. ANOTHER EXPERIENCE WITH ENGINE SHUT DOWN WAS ON THE FREEWAY OF 210 BUT ENGINE WAS ABLE TO RESTART AFTER TURN OFF THE CAR FOR FEW MINUTES.

WHILE BACKING OUT OF MY DRIVEWAY I APPLIED POWER AND THE VEHICLE SEEMED TO ACCELERATE RAPIDLY REARWARD ...I STOMPED ON THE BRAKE PEDAL WITH MY LEFT FOOT BUT THE BRAKE WAS UNABLE TO SLOW OR STOP THE CAR. THE CAR SPED ACROSS 4 LANES OF TRAFFIC BACKWARDS BARELY MISSING ON COMING CARS AND WENT ABOUT 150 TO 200 FEET DOWN OPPOSITE TRAFFIC LANES BACKWARDS VERY FAST. IT FINALLY STOPPED FACING ON COMING TRAFFIC AND THEY ALLOWED ME TO SLOWLY TO COME AGAINST THEM AND TURN INTO A DRIVEWAY OFF THE STREET. I NARROWLY MISSED OTHER CARS ON THE STREET AS IT WAS A HIGH TRAFFIC PERIOD TIME OF THE DAY. ..ABOUT 5 PM. I'VE DRIVEN IT ABOUT 3 TO 5 MILES A DAY SINCE WITH NO PROBLEMS SINCE THEN WITH MUCH MORE CARE THAN USUAL. I DON'T KNOW HOW FAST IT WAS GOING AS I WAS TRYING TO STEER.

AS OF 1/14/20 CHRYSLER AND KEVIN PIKE FROM NEDERVELD ARE STILL INVESTIGATING. ON 9/20 AROUND 5AM WE WERE AWOKE TO AN EXPLOSION SOUND. IT WAS OUR GARAGE DOOR BEING BLOWN TO THE STREET AND THE INTERIOR GARAGE DOOR BEING BLOWN INWARDS. THIS WAS DUE TO A FIRE THAT STARTED IN OUR GARAGE CONFIRMED TO HAVE STARTED WHERE THE PACIFICA WAS PARKED. THE PACIFICA HAD BEEN PLUGGED IN TO A JUICEBOX CHARGER PROFESSIONALLY WIRED WITH A DEDICATED 220V OUTLET SINCE AROUND 7PM THE PREVIOUS EVENING. I BELIEVE SOMETHING MALFUNCTIONED WITH THE CAR'S ELECTRIC BATTERY CAUSING IT TO START A FIRE THAT BUILT UP IN THE GARAGE AND EVENTUALLY CAUSED A TOTAL LOSS OF OUR HOME AND EVERYTHING INSIDE IT. WE DID NOT HAVE ANY OTHER FLAMMABLE OR EXPLOSIVE SUBSTANCES IN THE GARAGE BESIDES A 1 GALLON GAS CONTAINER ON THE OTHER SIDE OF THE GARAGE CONFIRMED TO NOT BE NEAR THE START OF THE FIRE. THE VEHICLE HAD BEEN COMPLETELY DRAINED OF BATTERY THE PREVIOUS DAY, PLUGGED IN AND WAS CHARGING OVERNIGHT. THIS DESCRIPTION ALSO MATCHES THE SAME DESCRIPTION 2 OTHER FAMILIES HAVE POSTED ONLINE OF THEIR PACIFICA CATCHING FIRE BUT THEIR VEHICLES WERE PARKED OUTSIDE SO DID NOT BURN DOWN THEIR HOMES AND NO INVESTIGATION WAS CONDUCTED.*DT*JB*DT *DT*JB*DT*JB*DT THE CONSUMER PROVIDED PHOTOS. *TR

THIS MORNING I ENTERED THE CAR WITH A PASSENGER AND NEITHER FRONT DOOR WOULD LATCH SHUT. THE DOOR WOULD REGISTER TO THE CAR AS CLOSED WHEN PULLED SHUT, BUT IT WOULD NOT PHYSICALLY LATCH. THE CAR WAS TURNED ON AND OFF, THE DOORS WERE LOCKED AND UNLOCKED, AND THE DOOR WAS REPEATEDLY OPENED AND SHUT, AND IT STILL WOULDN'T LATCH. AFTER ABOUT 4-5 MINUTES, THE DRIVER DOOR SUCCESSFULLY LATCHED. ANOTHER 5-10 MINUTES WAS REQUIRED ON THE PASSENGER DOOR BEFORE IT SUDDENLY STARTED LATCHING. THERE WAS NO OBVIOUS MANEUVER THAT PROCEEDED THE PROPER FUNCTIONING OF THE LATCH. WEATHER CONDITIONS WERE 23F THIS MORNING AND DRY. IT WAS DAMP THE NIGHT BEFORE AND THE TEMPERATURE WAS ABOVE FREEZING, BUT DID NOT RAIN OVERNIGHT. CAR WAS GARAGED INDOORS THE DAY BEFORE BUT LEFT OUTSIDE IN THE DRIVEWAY OVERNIGHT. THERE WAS A SLIGHT SOUND OF FROST GIVING WAY WHEN THE DOOR WAS FIRST OPENED THIS MORNING, BUT NO ICE BUILDUP.