2018 CHRYSLER PACIFICA PLUG-IN HYBRID Complaints

I OPENED THE HOOD TO CHECK SOMETHING IN THE ENGINE COMPARTMENT, AND AFTERWARDS THE HOOD WOULD NOT LATCH SHUT. NEITHER THE PRIMARY OR SECONDARY LATCH WOULD HOLD THE HOOD DOWN. SINCE I WAS TRAVELING, I LOCATED A TOOL TO TRY TO MANEUVER DIFFERENT PARTS OF THE LATCH MECHANISM TO ATTEMPT TO GET IT TO HOLD. IT WAS VERIFIED THAT THE CABLE TO OPEN THE LATCH FROM THE PASSENGER COMPARTMENT WAS WORKING PROPERLY. AFTER ABOUT 15 MINUTES OF OPENING AND CLOSING AND PUSHING ON VARIOUS LATCH PARTS, THE HOOD FINALLY LATCHED SHUT. THE VEHICLE WAS TAKEN TO THE DEALER UPON MY RETURN HOME, AND THEY REPLACED THE LATCH MECHANISM.

I LIVE IN NEW YORK CITY AND HAVE HAD MY CHRYSLER PACIFICA PHEV FOR JUST OVER A YEAR. ABOUT 6 MONTHS AGO, I HAD (MORE) ELECTRICAL PROBLEMS CAUSING THE CHECK ENGINE LIGHT TO BE CONSTANTLY ILLUMINATED. I TOOK IT TO THE DEALER AND THE DEALER FOUND THAT MY ENGINE WIRING HAD BEEN CHEWED PRESUMABLY BY SQUIRRELS. THEY KINDLY PATCHED UP WHAT THEY COULD FIND AND SENT ME ON MY WAY. THE CHECK ENGINE LIGHT CAME ON SHORTLY AFTER THAT, JUST BEFORE A LONG VACATION. I BROUGHT IT BACK TO THE DEALER TODAY AND WITHOUT ANY PRETEXT, THE INTAKE SPECIALIST SAID, AS IF IT WERE COMMON INDUSTRY KNOWLEDGE, THAT "THE WIRE INSULATION IS SOY-BASED PLASTIC AND THAT'S WHY SQUIRRELS LIKE TO EAT IT." IF THIS IS THE CASE AND THE FACT IS THAT A MANUFACTURER IS PRODUCING VEHICLES THAT WITHIN THE INDUSTRY ARE KNOWN TO ATTRACT VERMIN, THIS MUST BE INSPECTED. I'M DRIVING A CAR WITH GIANT LITHIUM BATTERIES, WHICH IF SHORTED COULD EASILY CAUSE FIRE AND DEATH. PLEASE DON'T LET THIS GO UNADDRESSED.

WHEN IN MOTION DRIVING THE BLIND SPOT DETECTION SAFETY FUNCTION FLASHED WARNINGS WHEN THERE ARE NO CARS IN THE BLIND SPOT. THEN IF MALFUNCTIONING DOES NOT DETECT A CAR IN THE BLIND SPOT, I HAVE VIDEO SHOWING THE PROBLEM WHICH USUALLY HAPPEN WHEN THE OUTSIDE TEMP IS OVER 100. THE DEALER WAS UNABLE TO DUPLICATE.

ON AUGUST 7, WHILE I WAS DRIVING ON A STATE HIGHWAY, AROUND 30 MPH, MY VAN SUDDENLY STOPPED AND WOULD NOT START AGAIN. I WAS STUCK IN THE MIDDLE OF THE ROAD FOR ABOUT 5 MINUTES WHILE THE CAR MADE NOISES AND THE CHECK ENGINE LIGHTS AND OTHER DASHBOARD WARNINGS FLASHED. AFTER A FEW MINUTES I WAS ABLE TO RESTART MY CAR TO MOVE IT TO A SAFE LOCATION. MY "MICROMECHANIC" ENGINE LIGHT READER GAVE ME CODES U0401 AND U0100, LOST COMMUNICATION WITH ECM/PCM AND INVALID DATA RECEIVED FROM ECM/PCM- AND SAID THE CAR WAS UNSAFE TO DRIVE. I HAD IT TOWED TO THE DEALERSHIP. AFTER ABOUT A WEEK, THE DEALERSHIP SAID THEY REBOOTED THE COMPUTER AND TEST DROVE THE CAR ABOUT 15 MILES AND IT WAS WORKING AGAIN. THEY SAID IT WAS SAFE FOR ME TO DRIVE AND HAD ME PICK IT UP. I HAD THE CAR BACK FOR 10 DAYS. ON AUGUST 22, I WAS ATTEMPTING TO LEAVE WORK. THE CAR WAS STATIONARY IN THE PARKING GARAGE. WHEN I STARTED MY CAR, THE SAME THING HAPPENED - IT BEGAN FLASHING AND BEEPING. I WAS UNABLE TO TURN THE CAR OFF OR MOVE THE CAR. WHEN I PUSHED THE IGNITION BUTTON INSTEAD OF TURNING THE CAR OFF IT WOULD RE-CYCLE AND BEGIN BEEPING AGAIN. I RAN THE MICROMECHANIC AND IT GAVE ME THE SAME CODES U0100 AND U0401 DEALING WITH ECM AND PCM. I HAD TO STAY WITH THE CAR 2.5 HOURS TO WAIT FOR THE TOW TRUCK AND THE ENTIRE TIME IT BEEPED AND FLASHED - I WAS UNABLE TO TURN IT OFF. I HAD IT TOWED BACK TO THE SAME DEALERSHIP, WHERE IT STILL IS CURRENTLY. BOTH TIMES THIS OCCURRED THE CAR WAS NOT CHARGED ELECTRICALLY BUT HAD GASOLINE FUEL.

TL* THE CONTACT OWNS A 2019 (NA) CHRYSLER PACIFICA HYBRID. WHILE DRIVING APPROXIMATELY 70-75 MPH, THE CHECK CHARGING SYSTEM WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO CHAPMAN CHRYSLER (930 AUTO SHOW DR, HENDERSON, NV 89014, (702) 558-3000) WHERE IT WAS DIAGNOSED THAT THE POWER INVERTER MODULE FAILED. THE VEHICLE WAS REPAIRED BUT TOOK 4-WEEKS TO RECEIVE MY VEHICLE BACK FROM THE DEALERSHIP. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59636895. THE APPROXIMATE FAILURE MILEAGE WAS 12,715. *TR*JB

METALLIC BUZZING / VIBRATION DURING MODERATE ACCELERATION. OCCURS OCCASIONALLY AROUND 30 TO 35 MPH BUT ALSO AT HIGHER SPEEDS. VEHICLE HAS BEEN AT DEALERSHIP MULTIPLE TIMES WHERE THE BELLY HEAT SHIELD WAS REPLACED, ROCKS WERE REMOVED FROM THE HEAT SHIELD, UNDERCARRIAGE WAS INSPECTED AND PARTS SECURED, AND MOST RECENTLY THE ENTIRE TRANSMISSION WAS REPLACED. ALL OF THE WORK HAS BEEN PERFORMED UNDER WARRANTY AS THE VEHICLE ONLY JUST PASSED 20,000 MILES. EVEN AFTER THE TRANSMISSION WAS REPLACED THE BUZZING SOUND CONTINUES AS BEFORE RESULTING IN ANOTHER TRIP TO THE DEALER. THERE HAVE BEEN NO ISSUES WITH THE OPERATION OF THE VEHICLE YET BUT I AM CONCERNED THAT THE BUZZING / VIBRATION IS INDICATIVE OF A FUTURE ISSUE THAT WOULD RENDER THE VEHICLE INOPERABLE.

THE MINIVAN BEGAN TO HAVE A MESSAGE ON THE DASH BOARD INDICATING THE DRIVER TO SHIFT TO P AND RESTART THE CAR WHILE THE CAR WAS IN MOTION. THE CAR PROCEEDED TO DECELERATE WITHOUT THE DRIVER PRESSING ON THE BRAKES. THIS HAS HAPPENED THREE TIMES. ONCE, IT WAS WHILE THE CAR WAS DRIVING ON THE HIGHWAY AND THE DECELERATION BEGAN. THE DRIVER HAD TO PULL OFF TO THE OFF RAMP TO EXIT AND THE CAR STALLED. THE SECOND TIME THE CAR WAS STOPPED WHILE WAITING FOR A STOP LIGHT TO TURN GREEN AND IT WON'T RESTART. THE THIRD TIME HAPPENED WHEN THE CAR WAS ON THE HIGHWAY ABOUT TO GET OFF TO THE OFF RAMP AND THE STALLING BEGAN. CHRYSLER KEPT SAYING THAT THE PROBLEM WAS RESOLVED WHEN WE BROUGHT THE CAR TO THE DEALER BUT IT KEPT HAPPENING. ALSO, THE MAIN SCREEN KEEPS GOING BLANK FOR THE DVD PLAYER AND YOU ARE NOT ABLE TO UTILIZE THAT FUNCTION. WE WERE TOLD THE PROBLEM WAS RESOLVED WHEN WE TOOK THE CAR TO THE DEALER BUT IT CONTINUED AFTER EACH FIX. ALL OF THESE REPAIRS ARE ON CHRYSLER DATABASE.

WE WERE ON A ROAD TRIP FROM FLORIDA TO VIRGINIA TO BUFFALO. ON OUR TRIP FROM VIRGINIA TO BUFFALO ON JUNE 26TH WHILE DRIVING AT 70 MILES AN HOUR ON THE 99 IN PENNSYLVANIA THE CAR STALLED AND WE WERE FORCED TO PULL OFF THE ROAD BARELY MADE IT AS THE CAR LOST ALL POWER. HAD THE VAN TOWED TO A DEALER IN ALTOONA PA. WHEN THE CAR ARRIVED AT THE DEALERSHIP IT STARTED RIGHT UP FOR HIM. HE THEN PROCEEDED TO RESET THE ENGINE LIGHT AND SEND US ON OUR WAY. HE SAID HAVE A SAFE TRIP. WE DROVE ABOUT 60 MILES IN THE CAR DID EXACTLY THE SAME THING AT 65 MILES AN HOUR AGAIN BARELY GETTING OFF THE ROAD. MY HUSBAND WAS DRIVING AT THAT TIME AND TURN THE CAR OFF OPEN THE DOOR AND TRIED TO START IT IT DID START. WE CAUTIOUSLY PROCEEDED ON OUR WAY AND AGAIN THE SAME THING HAPPENED AT THE NEXT 60 MILE RANGE OF OUR TRIP. HE DID THE SAME THING AND IT STARTED UP. WE THEN DROVE THE NEXT 130 MILES WITH NO INCIDENTS BUT THE ENGINE LIGHT WAS ON WHEN WE ARRIVED IN BUFFALO WE PROCEEDED TO TAKE THE VEHICLE TO WEST HERR DODGE WHERE IT'S STILL REMAINS TODAY. THEY HAVE NO IDEA WHAT IS WRONG WITH THIS VEHICLE AND I AM WONDERING HOW THE HELL I'M EVER GOING TO GET THIS BACK TO FLORIDA ANOTHER 1200 MILES. DRIVING AT THOSE 200 MILES FROM ALTOONA PENNSYLVANIA WAS THE WORST DRIVING EXPERIENCE I'VE EVER HAD IN MY LIFE. WE ARE STILL WAITING ON THE VEHICLE AND IF I GET A CASE NUMBER FROM THE DEALER WHEN HE REPAIRS IT OR TELLS ME IT IS REPAIRED I WILL LET YOU KNOW WE DID HAVE THIS VEHICLE TO THREE DIFFERENT DEALERSHIPS TO IN VIRGINIA AND THE ONE IN ALTOONA PA. THEY ALL RESET THE ENGINE LIGHT AND SENT US ON OUR WAY.

PHEV VAN WAS CHARGING OVERNIGHT WHILE PLUGGED INTO HOUSE OUTLET (110V) USING MANUFACTURER SUPPLIED CHARGING CABLE. AT AROUND 7 AM WE HEARD AN EXPLOSION AND FOUND THE VAN BURNING IN OUR DRIVEWAY. VEHICLE WAS QUICKLY ENGULFED IN FLAMES. FIRE TRUCK PUT IT OUT AFTER ARRIVING (~5-6 MINUTES, I THINK). NO ONE WAS INJURED, IN OR NEAR THE CAR WHEN IT HAPPENED. A NEST CAMERA ACROSS THE STREET SHOWED THAT THE VEHICLE WAS SMOKING PRIOR TO THE EXPLOSION. *BF*JB *DT *DT*DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB *TR

I WAS DRIVING THE VEHICLE WITH MY FAMILY. WE HAD ALREADY USED UP THE CHARGE FOR THE ELECTRIC ENGINE AND THE VEHICLE WAS OPERATING IN THE HYBRID ENGINE. I HAD THE ADAPTIVE CRUISE CONTROL SET AT 72 MPH AND I ACCELERATED TO 75 MPH TO CHANGE LANES TO THE RIGHT. AS I ACCELERATED, SEVERAL ALARMS AND WARNINGS APPEARED ON THE DRIVER'S DASHBOARD. THEY INCLUDED 'SERVICE HYBRID SYSTEM', A RED WRENCH WITH A RED LIGHTING BOLT THROUGH IT AND THE ORANGE ENGINE AND BATTERY ICONS. AFTER THE ALARMS SOUNDED, A MESSAGE APPEARED SAYING 'SHIFT VEHICLE TO PARK'. WHEN I TRIED TO PRESS THE ACCELERATOR, NOTHING HAPPENED AND IT SEEMED THAT THE ENGINE HAD STALLED. I WAS ABLE TO COAST TO THE SHOULDER OF THE HIGHWAY, BREAK THE VEHICLE AND TURN ON MY FLASHERS. AFTER WE STOPPED, I PUT THE VEHICLE IN PARK, SHUT THE VEHICLE OFF, AND RESTARTED IT. AFTER RESTARTING THE VEHICLE, THE ORANGE ENGINE WARNING LIGHT REMAINED ON. MY FAMILY AND I WERE ABLE TO TRAVEL BACK HOME BUT TOOK BACK ROADS RATHER THAN THE HIGHWAY.