2018 CHRYSLER PACIFICA PLUG-IN HYBRID Complaints

LIFT-GATE SPOILER FLEW OFF WHILE DRIVING ON FREEWAY IN APRIL 2019 ON OUR PACIFICA HYBRID WITH 17,000 MILEAGE. THE SPOILER IS A BIG PLASTIC COVER GLUED AND CLAPPED TO THE FOUNDATION. FOR SOME REASON, THE GLUE OR OTHER MECHANISM CONNECTING IT TO THE FOUNDATION WAS DEFECTIVE AND THE STRONG WIND GOING THROUGH THE SPOILER BROKE THE CLAPS. IT DID NOT CAUSE SOME DAMAGE FOR THIS INCIDENTS. BUT IT IS A SAFETY CONCERN THAT SOME CAR MAY BE HIT BY THE SPOILER WHEN IT FLEW OFF.

SIMILAR FRUSTRATING EXPERIENCE HERE FOR THE 2019 PACIFICA HYBRID LIMITED. BOUGHT BRAND NEW IN DEC. 2018. NOW ONLY 2,000 MILES ON IT, THE MINIVAN RATTLED ON STARTUP (WITH 60% CHARGED) AND COULD BARELY ACCELERATE WHEN I TRIED MERGING INTO A MAIN ROAD. THE VEHICLE PUT ITSELF INTO A LOW-SPEED MODE (AKA THE FAMOUS 'RED TURTLE MODE'), AND THEN WOULD NO LONGER ACCELERATE AT ALL! FORTUNATELY, I WAS ABLE TO PULL OVER INTO A PARKING LOT. UNABLE TO FIX THE ISSUE BY PUTTING INTO 'P' GEAR, HAD TO COMPLETELY TURN OFF, LOCK THE VEHICLE, THEN CAME BACK TO START THE VEHICLE TO RECOVER THE POWER. HOWEVER, THE ENGINE LIGHT STILL LEFT ON. AFTER VISITING THE DEALERSHIP, THEY DECIDED TO REPLACE THE HIGH VOLTAGE BATTERY. IT TOOK MORE THAN 40 DAYS FOR THE WHOLE PROCESS. IT'S FAR FROM THE ENDING OF THIS TERRIBLE EXPERIENCE SINCE MULTIPLE FAULTS CAME AFTER PICKING UP THE VEHICLE. WITHIN ONE WEEK AFTER PICKING UP THE VEHICLE, WE EXPERIENCED ANOTHER ENGINE LIGHT ON AND ONE NEW WARNING LIGHT 'SERVICE HYBRID ELECTRIC VEHICLE SYSTEM' (A RED ELECTRICAL WRENCH SYMBOL). BOTH LIGHTS ENDED UP WITH DISAPPEARING THEMSELVES AFTER DRIVING SOME DISTANCE. LASTLY, WE EXPERIENCED MORE THAN THREE TIMES ENTERTAINMENT SYSTEMS AUTOMATICALLY TURNED OFF THEN BACK ON WITHOUT ANY CLUE. THESE HAPPENED TWICE WHILE I WAS CRUISING ON THE HIGHWAY, AND ONCE HAPPENED IN THE PARKING LOT WHILE I WAS BACKING INTO THE PARKING LOT.

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V143000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BRAVO CHRYSLER DODGE JEEP RAM OF ALHAMBRA (LOCATED AT 1100 W MAIN ST, ALHAMBRA, CA 91801, (626) 283-5212) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

DRIVING FROM SAN FRANCISCO TO LAS VEGAS AT 70 MPH THE ENGINE STOPPED. WE WERE ABLE TO GET OFF THE EXPRESSWAY UNDER SOME DURESS. WE CALLED EMERGENCY RESPONDERS BUT AFTER 30 TO 40 MINUTES THE CAR STARTED AGAIN. A PART WAS ORDERED (ENERGY INVERTER MODEM) BUT HAS NOT ARRIVED IN ALMOST THREE MONTHS. AFRAID TO USE CAR OUT OF TOWN.

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V143000 (SUSPENSION). THE CONTACT CALLED SEASIDE CHRYSLER DODGE JEEP RAM AT 831-394-6666 (LOCATED AT 3 GEARY PLAZA, SEASIDE, CA 93955) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT

FIAT/CHRYSLER WILL NOT GIVE ME A TIME FRAME AS TO WHEN RECALL V15 (RIGHT BALL JOINT ISSUE). I HAVE CALLED SEVERAL DEALERSHIPS AND CHRYSLER CORPORATE AND THEY CANNOT GIVE ME ANY MORE INFORMATION OTHER THAN "WE WILL LET YOU KNOW". THERE IS NO TIME FRAME WHATSOEVER. CURRENTLY MY VANS BALL JOINT IS BAD AND MAKING CLUNKING NOISES AND THEY WILL NOT ADDRESS THIS CONCERN REGARDING A TIME FRAME FOR A FIX FOR IT.

2018 CHRYSLER PACIFICA LOST POWER DUE TO THE TORQUE CONVERTOR LOCKING UP I KNOW BECAUSE I HAVE THE FREEZE FRAME DATA IN A SNAP ON ZEUS USING THE 18.4 SOFTWARE. IT WAS MOVING AT 39 MILES AN HOUR WHEN THE TRANSMISSION LOCKED UP. CODE IN FREEZE FRAME IS P061B INTERNAL CONTROL MODULE TORQUE CALCULATION PERFORMANCE. THIS IS A GSA GOVERNMENT LEASE VEHICLE. THIS VEHICLE HAS ONLY 6,617 MILES ON IT. IT IS IN A REPAIR SHOP IN EVERETT WASHINGTON THIS VEHICLE WILL BE IN THE SHOP FOR TWO MORE WEEKS. CHRYSLER HAS ENGINEERS COMING OUT TO LOOK AT THE FAILURE BECAUSE THEY ARE UNABLE TO FIGURE OUT WHAT WENT WRONG. THE FAILURE TOOK PLACE AT 9PM ON MONDAY MARCH 18, 2019 ON A TWO LANE ROAD THE DRIVER WAS ABLE TO PULL OFF THE ROAD AND PARK IT IN A INDEPENDENT REPAIR SHOP AND UBER HOME THAT NIGHT. WHEN I WENT OUT TO INVESTIGATE THE NEXT MORNING WAITING FOR THE TOW TRUCK TO SHOW UP I GOT DATA FROM THE VEHICLE AND A VEHICLE HEALTH REPORT. THAT BE ATTACH TO THE EMAIL. IF THE VEHICLE WAS ON THE FREEWAY THINGS WOULD HAVE BEEN MUCH WORST. THE VEHICLE HEALTH REPORT WILL SAY 2017 PACIFICA I HAD TO LIE TO THE SCAN TOOL IN ORDER TO GET THE DATA OUT OF IT. THIS IS A 2018 FOR SURE IF THERE A RECALL FOR THIS CAN I GET CREDIT FOR JUST SAY VEHICLE FLEET MANAGER AT NORTHWEST FISHERIES SCIENCE CENTER DISCOVER A FAULT ISSUE WITH THIS CAR. THANKS FOR YOUR TIME.*DT TRANSMISSION REPAIRED INVOICE ATTACHED.*JB *DT DOCUMENT #XXXXXXXX ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

I BOUGHT THE CAR NEW 3 WEEKS AGO. I CHARGED OVERNIGHT USING THE PROVIDED 110V CHARGER AND IT SEEMED FINE. THE NEXT MORNING ALL BATTERIES WERE DEAD, NO RESPONSE TO ANY BUTTONS. THE ENTIRE CAR REEKED OF SULFER WHICH SEEMS TO INDICATE A MAJOR ELECTRICAL SHORT. IN ADDITION, THE ELECTRICAL PARKING BRAKE IS ENGAGED SO THE CAR CAN'T BE SAFELY TOWED FROM IT'S CURRENT LOCATION. I HAVE A DEAD CAR I CAN'T MOVE AND CAN'T HAVE LOOKED AT. I DON'T EVEN FEEL SAFE JUMP STARTING IT. THIS WAS SUPPOSED TO BE THE SAFE RELIABLE CAR TO FIT THE EXTRA CARSEAT I'LL NEED WHEN MY NEXT KID IS BORN IN A COUPLE MONTHS. I'M AFRAID OF THIS CAR NOW. *DT*JB

2018 CHRYSLER PACIFICA HYBRID 2ND DAY AFTER PURCHASE WITH LESS THAN 300 MILES ON THE ODOMETER. VEHICLE STALLED LESS THAN 100 YARDS AFTER ACCELERATING AFTER STOPPING AT A TRAFFIC SIGNAL. LOST ALL ACCELERATION CAPABILITY, ETC WARNING ILLUMINATED, ESC WARNING ILLUMINATED. INSTRUCTED TO SHIFT TO 'P' TO START. LUCKILY THIS OCCURRED AT 11 PM WITH MINIMAL TRAFFIC AND I WAS FORTUNATE THAT MY WIFE AND KIDS WERE NOT WITH ME. I WAS ABLE TO PULL OVER TO THE SHOULDER AND SHIFT TO PARK. THE VEHICLE WAS ABLE TO RESTART BUT I WAS NOT ABLE TO ACCELERATE PAST 45 MPH. I WAS ABLE TO PULL INTO A PARKING LOT A MILE DOWN THE ROAD WHERE I LET THE VEHICLE REMAIN POWERED OFF. AFTER 20 MINUTES, THE VAN STARTED UP NORMALLY. THIS IS EXTREMELY AN EXTREMELY DISTURBING INCIDENT TO HAPPEN ON SUCH A NEW VEHICLE AND NOTHING LIKE THIS HAS HAPPENED WITH ANY OF THE PREVIOUS VEHICLES I'VE OWNED OVER THE YEARS TO INCLUDE HYUNDAI, HONDA, SUZUKI, TOYOTA, AND DODGE. THERE ARE NUMEROUS COMPLAINTS WITH THE 2017 MODEL YEAR AND FCA STILL HAS NOT RESOLVED THE ISSUE!

VEHICLE WILL NOT START WITH THE LIGHTS FLASHING, DISABLING THE VEHICLE FOR A NUMBER OF HOURS UNTIL THE BATTERY IS COMPLETELY DRAINED. AFTER THIS, THE CAR NEEDS TO BE JUMPSTARTED. WHEN DISABLED THE CAR DOES NOT JUMP START. THIS HAS HAPPENED 5 TIMES IN ~5 MONTHS I HAVE OWNED THE VEHICLE.