2019 CHRYSLER PACIFICA PLUG-IN HYBRID Complaints

While driving 70MPH on the freeway the power to the engine failed. The dash showed a power error, telling me to plug the vehicle in. After coasting to the shoulder, the power to the car would not turn off, nor would the engine turn back on. I sat on the shoulder of the I-15 Freeway in Rancho Bernardo, CA for 45 minutes until a tow truck could come and tow the car to the dealership where it was purchased, Bob Baker Chrysler in Carlsbad, CA. The service technician, Juan Gonzalez, kept the car for about a week trying to replicate the problem, detect the issue, or learn anything about it. He could not determine the cause or the solution. However the car would start again and appeared to drive normally again. After 7 days the car was returned to me with out any repairs or any explanations or any assurance that this would not happen again. My family was placed in serious danger by being forced to sit in the car on the small shoulder a major interstate freeway without any power to the engine.

Power to engine was lost while driving 75 miles per hour down the freeway in the HOV Express lane. There was no shoulder to pull over onto safely. This is the second time this has occurred. First incident was March 2021. Power to engine cut while driving on freeway 75 MPH. Car was towed to Bob Baker Chrysler. Dealer was unable to recreate the problem or diagnose after 7 days. Issues occurred again on 4/19/2022. Car was towed to Bob Baker Chrysler.

Vehicle lost all traction power and vehicle display on the dash indicated "Service Charging System"

WHILE DRIVING CAR ON CITY STREET STARTED TO HESITATE WITH POWER, SO PULLED OFF ROAD AND PUT IN PARK. THEN WAS UNABLE TO TAKE CAR OUT OF PARK OR SHIFT IN ANY WAY. BLUE LIGHT JUST FLASHED. WASN'T ABLE TO SHUT THE CAR OFF AND THE CAR HAD TO BE TOWED TO THE DEALER WHILE STILL RUNNING. MESSAGE SAID 'TRANSMISSION". THIS HAPPENED TWICE WITH THE FIRST OCCURENCE BEING JUST SHORTLY AFTER PURCHASE. VEHICLE HAS BEEN AT DEALER FOR 44 DAYS AND IS STILL NOT FIXED.

THIS INVOLVES A 2019 CHRYSLER PACIFICA PLUG-IN HYBRID. WHILE TRAVELING AT 80 MPH WITH DYNAMIC CRUISE CONTROL ENGAGED, THE VEHICLE SUDDENLY LOST ALL PROPULSION. THE INTERNAL COMBUSTION ENGINE WAS OFF, AND NO POWER CAME FROM THE ELECTRIC MOTOR. THE AIR CONDITIONING ALSO TURNED OFF. DESPITE PRESSING THE ACCELERATOR, THERE WAS NO POWER AT ALL. THE VEHICLE WAS ONLY COASTING, AND LOST SPEED RAPIDLY. DESPITE LOSING PROPULSION, I NEVER FELT LIKE I LOST BRAKES OR STEERING. DESPITE THIS, I FELT VERY UNSAFE AS I WAS TRAVELING AT HIGHWAY SPEED IN THE MIDDLE OF AN INTERSTATE WHEN THIS OCCURRED. THE DISPLAY ALTERNATED BETWEEN TWO MESSAGES. ONE STATED I NEEDED TO SHIFT TO 'P' AND PRESS THE START BUTTON (THE VEHICLE WAS STILL IN MOTION). THE SECOND MESSAGE STATED THERE WAS A FAULT IN THE HYBRID CHARGING SYSTEM. ONCE STOPPED ON THE SHOULDER, I SHIFTED TO PARK AND PRESSED THE START BUTTON WHILE PRESSING THE BRAKE PEDAL (THE NORMAL PROCESS TO START THE VEHICLE). THE DASHBOARD, INFOTAINMENT SYSTEM, AND WINDOW CONTROL APPEARED TO POWER-CYCLE, BUT NEITHER THE VEHICLE NOR THE AIR CONDITIONING WOULD START. THE DASHBOARD CONTINUED TO DISPLAY A MESSAGE SAYING A CHARGING SYSTEM FAILURE HAD OCCURRED. AFTER 45 MINUTES OF REPEATEDLY TRYING TO START THE CAR BY PRESSING THE BRAKE AND PUSHING THE START BUTTON. I TRIED JUST PRESSING THE START BUTTON WITHOUT PRESSING THE BRAKE. THE CAR SHUT ALL THE WAY OFF, AND AFTER WAITING A MOMENT, I WAS ABLE TO START THE CAR BY PRESSING THE BRAKE AND THEN PUSHING THE START BUTTON. ONCE STARTED, THE VEHICLE THEN RAN NORMALLY EXCEPT FOR A CHECK ENGINE LIGHT. FIVE DAYS PRIOR TO THIS INCIDENT, A CHRYSLER DEALER PERFORMED THE REPAIR FOR RECALL NHTSA 19V-886, AND THE INITIAL INSPECTION FOR RECALL NHTSA 20V-334.

A VEHICLE FIRE MAY INCREASE THE RISK OF INJURY TO OCCUPANTS AND PERSONS OUTSIDE OF THE VEHICLE, AS WELL AS PROPERTY DAMAGE PER THE SAFETY RECALL LETTER I RECEIVED FROM CHRYSLER. 12-VOLT ISOLATOR POST CONNECTION SAFETY ISSUE. NO REMEDY IS CURRENTLY AVAILABLE.

THE RADIO DOES NOT HOLD ANY PRESETS AFTER YOU CHANGE DRIVERS. SO WHEN DRIVER ONE(1) HAS THE SEAT, MIRRORS, RADIO, ETC SET FOR THEM ALL THEY HAVE TO DO IS PRESS "1" WHEN THEY GET IN, AND "2" IS PRESENTLY SET. IT SHOULD HOLD SO WE DON'T HAVE TO GO THROUGH IT EVERY TIME YOU GET IN.THIS IS NOT WHAT HAPPENS, I HAVE TO RESET THINGS BECAUSE IT IS LOST AND GOES BACK TO FACTORY SETTINGS. CHRYSLER KNOWS ABOUT THIS PROBLEM AND THEY HAVE NO FIX. I WOULD LIKE MY COMPUTER SYSTEM REPLACED TO FIX THIS PROBLEM. THEY SAID I HAVE TO WAIT FOR AN UPDATE, THIS IS NOT SOMETHING I SHOULD HAVE TO LIVE WITH. *TR

THE SLIDING DOORS AND THE TRUNK DOOR OPENED AT THE SAME TIME WHEN NO DOOR/TRUNK OPEN BUTTONS WERE PRESSED. THIS IS THE 2ND TIME IT HAPPENED. FIRST TIME IN THE CHRYSLER SHOWROOM AND 2ND AT A PARKING LOT, BOTH TIME WHEN THE CAR WAS NOT IN MOTION. THE CAR WAS STARTED, REVERSE GEAR WAS APPLIED AND ALL THE SLIDING AND TRUNK DOORS OPENED AT THE SAME TIME WITH PASSENGERS INSIDE.

THE NAVIGATION SYSTEM IN THE VEHICLE SHOWED AN INCORRECT LOCATION BY SEVERAL HUNDRED MILES. I TOOK THE VEHICLE IN FOR WARRANTY SERVICE AND THE DEALER ATTEMPTED TO PERFORM AN UPDATE. ACCORDING TO THE DEALER THE UPDATE FAILED AND THEY WOULD NEED TO CONTACT CHRYSLER FOR REPAIR. I HAVE CONTACTED FCA MULTIPLE TIMES WITH NO RESPONSE. I NOW HAVE NO RADIO WHATSOEVER, NO CLIMATE SYSTEM, NO BACKUP CAMERA OR ANY OTHER FEATURES THAT OPERATE THRU THE RADIO TOUCHSCREEN.

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA HYBRID. WHILE DRIVING 73 MPH, THE "STOP SAFELY, THE VEHICLE WILL SHUT OFF SOON" WARNING MESSAGE APPEARED. THE CONTACT PARKED THE VEHICLE ON THE SIDE OF THE ROAD BEFORE THE IGNITION TURNED OFF. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO JIMMY BRITT CHEVROLET BUICK GMC (LOCATED AT 1011 TOWN CREEK BLVD, GREENSBORO, GA 30642, (706) 453-2500) WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL MODULE AND TRANSMISSION NEEDED TO BE REPLACED. THERE WERE ALSO 113 ERROR CODES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 730.