2020 CHRYSLER PACIFICA PLUG-IN HYBRID Complaints

The contact owns a 2020 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving 75 MPH, the vehicle stalled. The check engine warning light illuminated intermittently. The vehicle was taken to an Auto Parts store for a diagnostic test. The employee retrieved DTC: P0A43-00 (Drive motor ‘A’ position sensor circuit intermittent). The vehicle was taken to the dealer, and update 22-100 was performed; however, the failure recurred. The vehicle was taken to Nyle Maxwell Chrysler Dodge Jeep RAM of Austin (13401 Highway, Ranch Rd 620 N, Austin, TX 78717) where the vehicle was diagnosed and the contact was informed that the vehicle experienced the failure listed in NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the contact stated that the part to do the recall repair was not available. The manufacturer was made aware of the failure. The failure mileage was approximately 24,813.

The current recall, NHTSA 23V-010, on my vehicle can not be resolved. The manufacturer customer service stated that repair instructions would be released within the 1st quarter or 2nd quarter of 2023. That could be up to six months. I am losing a lot of money because I can't fix the issue. Currently, I do not have any noticeable issues with my vehicle, but Chrysler Customer Service is telling me that even though there is a risk for an accident to occur due to the recall, it is okay for me to continue driving it. This is unacceptable and I think Chrysler should be pressured to move quickly to repair safety recalls or they should have to pay customers subject to the recall for the time they are unable to use their vehicle. This would include either payment for the monthly vehicle loan (or equivalent cost) or payment for a rental vehicle. This particular recall could result in a crash, a fire, injury or a fatality.

Was driving the vehicle and all of a sudden the vehicle lost ability to accelerate. Warning of "Service Charging System" appears on the dash and the "D" indicator starts blinking. Warning of "Shift to P to Start" appears and check engine light comes on. I tried to shift to park and restart the vehicle, but it did not do anything. I was on a decline, so was fortunately able to coast into a parking lot. This is the 5th time this has happened while driving the vehicle. There is no warning that it will happen and it is extremely dangerous for the vehicle to lose all motive power without warning. I was lucky to not get rear ended. The vehicle has been serviced at a dealership two times for this same issue.

I was driving the car around 70 mph on a highway with charged batteries and a 3/4 full tank of gas when the engine shut off a red dot appeared under the check engine light and a message appeared saying charging system fault, shift to park. Before this the van had been in the shop multiple times for a periodic check engine light that have a "cam shaft position sensor fault"message but the dealership was unable to locate the issue.

Driving on the road and vehicle lost all propulsion. Warning comes up on the dash saying Service Charging System and Shift to P. At that point, one has to coast to a stop on the side of the road. Vehicle would not restart. After waiting and completely shutting down the vehicle, it did restart. This is the second time this has happened over the past two months. The dealer updated software as a "fix" the first time, which has not fixed the issue. It also happened a third time when pulling into the dealer for service today. Dealer was able to see the issue. It is extremely dangerous, as there is no warning before losing all propulsion and it can happen at any speed and at any time. Please note that this appears to be the exact same issue addressed with NHTSA recall 22V-865, and both vehicles are manufactured by FCA and likely use the same hybrid electric powertrain. By addressing this loss of propulsion issue in the Chrysler Pacifica Hybrid now, there is a chance to save lives (there was a death caused by the Jeep 4xE recall issue) by mandating this same recall for the Chrysler Pacifica Hybrid.

All of a sudden while driving 40 miles per hour, “service charging system” warning showed up on dash, asked to put car in park and unable to accelerate. Car stopped working in the middle of a busy road, unable to be restarted for 10 min.

I was returning home from a road trip and with five miles left the accelerator stopped working and the check engine light came on with the service electrical system message. I was able to safely coast to the side of the road. It started working again but it stopped working 5 more times and barely made it to my driveway. It’s been in the shop since 7/6 and now they say a new hybrid transmission will be in on 8/3. This is the worst situation that I have ever had with any vehicle!

The car alerted me that it would shut off while driving down the highway at 65 mph. It had 65 mile range on gas. Gas pedal was unresponsive and I coasted to a stop. Car would restart but gas pedal would not make the van go.