2019 CHRYSLER PACIFICA PLUG-IN HYBRID Complaints

ON INTERSTATE HIGHWAY LEFT LANE AT 65MPH, CHECK ENGINE LIGHT COMES ON, RED PLUG-IN LIGHT COMES ON, AND CAR SLOWS TO A STOP IN LANE. CAR DOES NOT TURN BACK ON AFTER SEVERAL ATTEMPTS. AFTER FIVE MINUTES, CAR STARTS AGAIN. CHECK ENGINE LIGHT REMAINS ON. STALLING RECALL NOT FOUND FOR THIS VIN, BUT IS IN MANUFACTURE DATE RANGE OF RECALL.

LANE SENSE BEHAVES ERRATICALLY IN CERTAIN CIRCUMSTANCES; ALERTS LOUDLY AND REQUEST HANDS BE PLACED ON THE STEERING WHEEL WHEN THEY ARE ALREADY ON THE WHEEL AND AM TRAVELING SAFELY WITHIN A LANE; NO LANE CHANGES. HAS ALERTED IN DRIVEWAY AS WELL AND ALERTED FOR SERVICE. TOOK TO DEALER AND THEY COULD NOT REPLICATED OR DETERMINE PROBLEM. THEY PROVIDED INFORMATIONAL FLYER ON LANE SENSE BUT IT DOES NOT MATCH REPORTED CONDITIONS/ALERTS I RECEIVED ON AUTO'S CONSOLE. CONSISTENTLY FAILS AND BEHAVES ERRATICALLY GOING NORTHBOUND ON GOLDEN GATE BRIDGE - IN ALL LANES AND ON MULTIPLE OCCURRENCES. OCCURS IN VARIOUS ENVIRONMENTAL CONDITIONS FROM FOG, CLEAR DAY, RAIN, ETC. OCCURS IN MOTION AND WHEN CAR HAS BEEN STILL/STOPPED (IN DRIVEWAY.) SYSTEM ALERTS AND THEN AUTOMATICALLY DEACTIVATES ITSELF. I DON'T KNOW THAT MANUFACTURER AND DEALERS HAVE FULL UNDERSTANDING OF BEHAVIOR; ESPECIALLY THE DETECTION OF WHAT THE CAR BELIEVES ARE NO HANDS ON THE STEERING WHEEL/FEEDBACK TORQUE.

PACIFICA HYBRID, TWO INCIDENTS: FIRST WAS ON FREEWAY, FAST LANE, DRIVING NORMALLY WITH ACTIVE CRUISE CONTROL. THE CAR SUDDENLY SHUT DOWN ALL ACCELERATION AND SLOWED. I WAS ABLE TO PRESS THE BRAKE AND STOP. THE FRONT CONSOLE LIT UP WITH MANY WARNINGS INCLUDING THE FRONTAL COLLISION WARNINGS. I WAS NOT CLOSE TO CAR IN FRONT OF ME BUT A MOTORCYCLE HAD SPLIT LANE PASSED ME VERY CLOSELY AND CUT IN. I HAD TO POWER OFF MY CAR AND START IT TWICE BEFORE IT WOULD GO FORWARD. I TOOK CAR FOR SERVICE, CHRYSLER DEALER FOUND NOTHING WRONG, REPLACED A COMPUTER MODULE, GAVE IT BACK. LESS THAN ONE WEEK LATER, THE CAR AGAIN SUDDENLY LOST ACCELERATION AND BRAKED. SAME LARGE SET OF WARNINGS APPEARED. BUT THIS TIME THE CAR DIDN'T ALLOW ME TO PRESS THE BRAKES. I WAS TRAVELING ON CITY STREETS LESS THAN 30 MPH BUT HAD LOST ALL ACCELERATION AND BRAKING CONTROL OF THE VEHICLE AND CONTINUED TO ROLL INTO AN INTERSECTION AT ABOUT 7MPH. THE BRAKE PEDAL LITERALLY PUSHED BACK AGAINST MY FOOT. I GAVE IT BACK TO CHRYSLER DEALERSHIP WHERE IT'S BEEN EVER SINCE. CAR HAS 1100 MILES ON IT PURCHASED JULY 14TH, REGISTRATION ON 7/16. APPROXIMATELY 300 MILES OF THE CAR WAS THE DEALERSHIP SERVICE DEPARTMENT TRYING TO REPLICATE THE ISSUE. NOW CHRYSLER CORPORATE CARES IS TELLING ME IT'S STILL UNDER DIAGNOSIS (CAR HASN'T EVEN BEEN TURNED ON IN MORE THAN 10 DAYS) AND THAT THE ONLY WAY I WOULD GET RESOLUTION IS THROUGH ARBITRATION "A FREE SERVICE". MY VEHICLE IS CURRENTLY WAITING FOR CHRYSLER STAR (HIGHEST LEVEL ENGINEERING) TO EVEN GET TO THE CASE. I WANTED TO REPORT THE SAFETY ISSUE WITH THE RESOLUTION STEPS FOR PEOPLE TO FOLLOW BUT UNFORTUNATELY I CAN'T. CHRYSLER MIGHT EVEN TRY TO GIVE THIS VEHICLE BACK TO ME AGAIN (WHICH I DON'T WANT). NOTE: DEALERSHIP HAS BEEN VERY STAND-UP. THE PROBLEM IS CHRYSLER CORPORATE.

THE HANDS-FREE AND BLUETOOTH FEATURE OF MY RADIO STOPPED WORKING 3 MONTHS AGO. I HAVE BEEN IN TO CHRYSLER SERVICE IN FORT COLLINS FIVE TIMES TO HAVE IT FIXED. THE LAST TIME WAS TWO WEEKS AGO AND THEY SAID THEY WERE GOING TO JUST ORDER A NEW RADIO. I STILL HAVEN'T HEARD ANYTHING FROM THEM. THE SERVICE MANAGER, BOB LEE, SAYS IT'S CHRYSLER'S FAULT. I JUST WANT THIS THING FIXED. 3 MONTHS IS JUST RIDICULOUS. THIS IS AS MUCH A SAFETY PROBLEM AS IT IS AN INCONVENIENCE.

SMOKE AND FOUL ROTTEN EGG SMELL COMING FROM DRIVER REAR QUARTER PANEL WHERE BATTERY SITS. FIRE DEPARTMENT CAME OUT AND REMOVED PANELING AND BATTERY WAS FOUND TO BE EXTREMELY OVERHEATED. VEHICLE WAS PLUGGED IN CHARGING WHEN THIS COURTED IN OUR GARAGE. I IMMEDIATELY UNPLUGGED IT AND CALLED 911