2022 CHRYSLER PACIFICA PLUG-IN HYBRID Complaints

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving approximately 70 MPH, the vehicle stalled and was restarted after five minutes. The check engine warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 28,000.

While driving, vehicle shut down with a small warning on dashboard, leaving occupants stranded in roadway with no way to move vehicle. It took about an hour before it allowed us to drive it. Onboard diagnostics reported misfire.

My 2022 Chrysler Pacifica Hybrid Pinnacle with 9K miles has started shutting down while driving making it very scary and unsafe. A message will pop up on the dash "STOP SAFELY My 2022 Chrysler Pacifica Hybrid Pinnacle with 9K miles has started shutting down while driving making it very scary and unsafe. A message will pop up on the dash "STOP SAFELY Vehicle Will Shut Off Soon" then the vehicle powers off. It will happen at different times: with cruise control on while on an interstate, on a highway or driving in town at speeds under 35mph. After researching online apparently this has been an issue with the Hybrid Pacifica for several years. Chrysler has not been any help to our local Chrysler dealer for a fix. From a scared mom afraid to drive with her children, Please advise. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

With about 4000 miles on the van, I was driving down the freeway at 75 mph when the vehicle turned off, the check engine light illuminated, and all forward motive power was lost. Once stopped and off the road, the car was completely shut off. After a few minutes of waiting, the van was able to restart and be driven. This same loss of power occurred multiple times more in an effort to get the van to the dealership. The Power Invertor Module was replaced but the vehicle still experienced the loss of power. The next step was to completely replace the transmission. After 4000 more miles, the same issue occurred and the dealership once again replaced the transmission. After 7000 more miles, the loss of power occurred again and this time a wiring harness on the transmission was replaced. The very day we received the car back, it had the same loss of power, so it was decided by the dealership to completely replace the transmission again. The vehicle is on its fourth transmission and the van only has 17,000 miles on it. Every time this occurs, the check engine light comes on and gives an error code of "faulty Drive Motor A position sensor". The safety of me and my family is threatened every time there is a complete loss of power at highway speeds. The problem is reproducible and fully acknowledged and confirmed by the service staff. Over the span of 10 months this van has been in for service 5 times for a minimum of 7 days to over a month sometimes. Chrysler has not offered to buy back or replace the vehicle and has not offered a loaner until they can figure out a true repair.

Was driving on freeway with my family, including my one year old baby and four year old daughter in the back, when a warning message came on dashboard stating "Stop Safely Vehicle Will Shut Off Soon" and van suddenly died in the middle of the freeway. Had to immediately cross multiple lanes and was terrified I was going to get hit by a big rig or other vehicle passing by. The safety of my family was absolutely put at risk. Contacted Chrysler dealership immediately but told they did not have any available appointments and could not examine the van until Thursday, 07/21/2023. Took the van to local dealership on Thursday, 07/21/23. Next day received a call and was told that the transmission needs to be replaced. The van was new when we bought it in February 2022 and had less than 15K miles when this incident happened. Was told by dealership that it could be months before the van can be repaired and that no loaner cars were available but that I would be placed on a wait list for a loaner car. Instructed by dealer to contact Chrysler Cares, which I did. Was assigned a case number by Chrysler Cares and told that someone would get back to me within 48-72 business hours, but that in the meantime there was nothing that could be done about the fact that the one vehicle we rely on to transport our kids is in the shop.

Driving on the highway and the car stalled. Was told to pull over due to loss of power with a red turtle on the screen. This has been happening to allot of people. Barely had time to get over. There was a recall software update to provide warning, but that just gives warning but does not fix the issue as its a transmission problem. Now check engine light is on and has to go to dealer

I have submitted a report on this same vehicle following the initial incident on 5/12/23. I have not heard anything after I submitted this and would like to have some type of feedback. This report is an update on the vehicle with how it was handled at the dealership and company level. At this time our van is at a Chrysler dealership that is 3 hours away from where we live, as that is where the van broke down, and has been there for over two months. During this process we have verbally been told by the dealership that this is not the dealership's problem and it is a Chrysler problem. Chrysler has told us that they needed their engineers to investigate initially. After several weeks of us calling, they told us they were not able to fix it and were considering other options. Then, after having the van about one month they decided they needed to replace the hybrid generator/transimission. On 7/12/23 we became very pushy demanding information or we were going to get legal advice. At that time customer service told us that our vehicles information was confidential. On Friday 7/15/23 we were left a message that the van was ready and the dealership would contact us. On 7/18/23 we were left a message that stated they wanted to ensure we got the van and they wanted to close the case in two days. I am working on trying to get the dealership to ship the vehicle to us, as I do not have a vehicle to go get it. They have still given us no real information or assurances, paid for anything (rental vehicle for one week, hotel for one night, towing, etc). I am pretty sure that what happened is rare, but not knowing what it was and assuring they replaced a dysfunctional new part with another new part is not reassuring to us. I am not sure who reads this, what it does or whatever. I would like feedback, direction, advice, assistance of any kind. The whole incident was very scary and I would be surprised if it does not happen again, hopefully nothing bad happens.

Loss of motive power on highway, even after manufacture recall software upgrade.

Anohter issue on the same new 2022 minivan with 350 miles. on highway while driving at 68mph the CEL turns on and engine makes high revving sound, turtle light on above D, engine oil temp rises to 246 degrees, coolant rises to 220 deg, engine makes noises and sounds like revving high. Loss of power, vehicle slows to a dangerous speed and nearly hit by a pickup truck and trailer in the rear, pulled to side of road and limped to next rest stop. Went to a charging station at NY State rest stop and the electric charger does not have a plug for this veh. I shut car off and restarted, no tools to reset 12v system, restarted car and it ran but lights still on, felt like power was working so we chanced it and made it home with nearly normal power. This dangerous loss of power can cause someone else to mismatch speed and cause a rear end collision. This unsafe condition and defects need to be handled by Chrysler asap and recalled. This vehicle is a 12/2022 model purchased in June 2023. N HTSA need to recall - many comlpaints of same and similar issue. Also noticed a burning smell

Three (3) incidents between 36 miles and 110 miles on brand new minivan - beginning 6/10, 6/11 and today 6/14. The first time the vehicle was plugged in charging 120v l1 charger, my kids came to me and said the van is making noise all the time. The key was inside the house about 75 feet away. It sounded like the cooling fans were running, varying in speed every minute or so up to high speed, the dash was lit up with battery error, transmission error, and charging error messages, the red wrench with electric bolt was lit, maybe other messages. I unplugged everything, tried to shut off restart car from keyfob, the doors were left open, the start button did nothing, the shift knob was stuck in P and locked. Nothing would unlock the knob. It appeared to be a computer glitch, I removed the neg battery cable and reattached it and the car started and the messages cleared. The second time while driving the car lost power and stopped, same issue, luckily I had a pliers with me and I again rebooted the 12v system and it ran fine again. During both these events the dash always said "regen engine oil and fuel in progress" This time i tried to reset the oil life monitor, it made no diff to the regen message and I noticed the new hybrid car was not using any battery so it seems the engine was running all the time. The regen message remained for days until I decided to get gas, I read adding 4 gal might clear the message. I went to the gas station and again today 6/14 as I parked at the gas pump the car dies before I even got out to pump gas blocking the pumps, I quickly reboot, but the doors would not open, I crawled to the back and rebooted the 12v system and added 4 gals. When I restarted the car it ran normally again, then the regen message cleared and the electric motor began propelling the car as intended.