2017 CHRYSLER PACIFICA PLUG-IN HYBRID Complaints

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V371000 (HYBRID PROPULSION SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED 800-853-1403, WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

FCA STATED THAT THE THEIR T34 RECALL CAMPAIGN (NHTSA RECALL #17V-371) WAS SCHEDULED TO START "ON OR ABOUT JULY 24, 2017." JULY 24, 2017 HAS COME AND GONE WITH NO UPDATES FROM FCA TO OWNERS ON THE PROPOSED FIX OR SCHEDULE FOR PARTS AVAILABILITY. THE RECALL LETTER HAS NOT YET BEEN POSTED TO THE FCA WEBSITE. THE LINK TO THE ASSOCIATED PDF FOR RECALL T34 RESULTS IN A "PAGE NOT FOUND" ERROR. THEIR CUSTOMER SERVICE LINE HAS NO FURTHER INFORMATION. THEIR DEALERS HAVE NO FURTHER INFORMATION. FCA IS NOT ADDRESSING THIS RECALL WITH AN APPROPRIATE LEVEL OF URGENCY, GIVEN THAT IT WAS ISSUED ON JUNE 7. IN THE MEANTIME, THE SAFETY DEFECT CONTINUES TO EXIST WITH NO TIMELINE FOR RESOLUTION. AS FCA STATES, "A LOSS OF MOTIVE POWER COULD CAUSE A CRASH WITHOUT WARNING." ...UPDATED 11/06/17 *BF UPDATED 11/09/2017*JS

JUN 07,2017 MANUFACTURER RECALL NUMBERT34 NHTSA RECALL NUMBER17V-371 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY INVERTER MODULE DIODE FAILURE WILL CAUSE THE VEHICLE TO QUIT OPERATING RESULTING IN A LOSS OF MOTIVE POWER. SAFETY RISK A LOSS OF MOTIVE POWER COULD CAUSE A CRASH WITHOUT WARNING. REMEDY; REPLACE POWER INVERTER MODULE. CHRYSLER WAS SUPPOSE TO RESPOND BY JULY 24, 2017 WITH A CAMPAIGN FIX BUT STILL NO ACTION ON THERE PART. RECALL NUMBER T34 ...UPDATED 11/06/17 *BF UPDATED 11/09/2017*JS

THE VAN'S ENGINE STOPPED WHILE TRAVELING AT 30 MPH ON A CITY STREET. THE AC HAD BEEN RUNNING. THE HYBRID AND ENGINE LIGHT CAME ON. THE DAY BOARD STATED I NEEDED TO PUT VEHICLE IN PARK TO START VAN. AFTER COASTING TO A STOP THE VEHICLE DID NOT RESPOND TO TRYING TO USE GEAR SELECTOR. THIS CHANGED AFTER SITTING FOR 15 MINUTES. I DROVE THE VEHICLE WITH ENGINE LIGHT AND HYBRID LIGHT THE FINAL 1 MILE HOME....UPDATED 11/06/17 *BF UPDATED 11/09/2017*JS

CHRYSLER SAYS POSSIBLE DIODE FAILURE, POSSIBLE SUDDEN LOSS OF POWER, POSSIBLE CRASH (FATAL), BUT CHRYSLER HAS NO REPLACEMENT, SAYS NOTHING CAN BE DONE UNTIL THIRD QUARTER 2017. THAT'S UNACCEPTABLE. I CAN'T DRIVE A DEATHMOBILE. MY CAR HAS NOT SHOWN SYMPTOMS, BUT THAT'S NOT THE POINT. MY VIN IS ON RECALL LIST. RECALL NOTICE ATTACHED.

DRIVING ON INTERSTATE WHEN THE CAR BASICALLY LOST FORWARD DRIVE IN THE MIDDLE OF THE HIGHWAY. WAS IN TRAFFIC, GOING APPROXIMATELY 5MPH WITH THE ADAPTIVE CRUISE CONTROL ON, BRAKED FOR SLOWING TRAFFIC AND ON TRYING TO RE-ACCELERATE GOT NO POWER. AND DRIFTED SLOWLY TO A STOP WHILE TRYING TO RE-ENGAGE DRIVE. VEHICLE IS PHEV, WAS RUNNING ON BATTERY WITH PLENTY OF CHARGE AT THE TIME AND PLENTY OF GAS FOR HYBRID GAS ENGINE BACKUP, BUT NEITHER PROVIDED POWER. TRIED UNSUCCESSFULLY TO TURN THE CAR OFF, RESTART, RESET, ETC., BUT NOTHING WORKED DESPITE POWER TO DASH ELECTRONICS. WAS PUSHED TO SHOULDER BY STATE POLICE AND SUBSEQUENTLY TOWED TO DEALER....UPDATED 11/03/17 *BF UPDATED 11/9/2017*JS

HAD THE CAR FOR 23 HOURS. LESS THAN 5000 MILES. AFTER PULLING THE CAR TO THE END OF THE DRIVEWAY AND 3/4 OF THE WAY INTO OUR ROAD IT BEGAN TO SHAKE VIOLENTLY, SO MUCH SO THAT ONE OF OUR DAUGHTERS BURST IN TO TEARS (THE ONE THAT NEVER CRIES). THE SHAKING LASTED SOME TIME, ALONG WITH GRINDING NOISES. THE CAR FLASHED A DOZEN DIFFERENT CODES AS WELL AS INDICATING THAT THE PARKING BREAK WAS NOT AVAILABLE. THE VAN WAS COMPLETELY DEAD IN THE ROAD WITH FIVE CHILDREN INSIDE AND CARS HAVING TO SWERVE AROUND TO MAKE IT THROUGH THE NEARLY BLOCKED ROAD. THE VAN WOULD NOT RESPOND TO RESTARTING IN ANY WAY. WE QUICKLY TRIED TO REMOVE ALL FIVE KIDS AS SAFELY AS POSSIBLE. AFTER CALLING OUR DEALERSHIP THEY TOLD US WE NEEDED TO CALL CHRYSLER SERVICE AND TOWING. AFTER WAITING OVER AN HOUR, WITH THE CAR IN THE MIDDLE OF THE ROAD, THE TOW TRUCK ARRIVED. THE TOW TRUCK DRIVER WAS ABLE TO REPLICATE THE VIOLENT SHAKING AND STATED THAT SOMEONE "REALLY SCREWED SOMETHING UP WITH THIS VAN." HE COULD NOT PUT THE VAN IN NEUTRAL BECAUSE OF THE MALFUNCTIONS AND HAD TO USE SLIDES TO GET IT ON TOP OF THE TOW TRUCK. WE HAD BEEN HEADING TO THE FREEWAY AND I CAN ONLY IMAGINE WHAT WOULD HAVE HAPPENED TO OUR FAMILY IF THIS HAD DIED ON THE FREEWAY WITH AN 18 WHEELER BEHIND US. WE EASILY COULD HAVE ALL BEEN KILLED. WHERE WE LIVE, THE LARGE TRUCKS FILL THE FREEWAY AND FROM OTHER STORIES WE'VE BEEN READING ABOUT FAILURE OF CHRYSLER PACIFICA HYBRIDS (AND THERE ARE A LOT OF THEM) VANS ARE DYING IN THE MIDDLE OF ROADS; A POTENTIALLY DEADLY PROBLEM. CHRYSLER DEALERSHIP HAS NO IDEA WHAT'S WRONG OR HOW TO FIX IT. CORPORATE IS NOT RETURNING CALLS

NEW 2017 CHRYSLER PACIFICA HYBRID WITH 270 MILES STALLED ON A BUSY INTERSECTION AND WON'T TURN ON. THE VEHICLE WAS IN MOTION WHEN IT LOST POWER AND CAME TO A COMPLETE STOP. THE ENGINE SIGN IS ON AND MESSAGE SAYS "PRESS BRAKE TO PREVENT ROLLONG". TURNING OFF AND TURNING THE IT BACK ON DOES NOT MAKE THE ISSUE GO AWAY.