2018 CHRYSLER PACIFICA PLUG-IN HYBRID Complaints

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while his wife was driving at various speeds, the vehicle was making an abnormal sound. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that after leaving the dealer, the sound continued. The contact stated that on another occasion, while his wife was driving 75 MPH, the vehicle stalled. The contact stated that multiple unknown warning lights were illuminated. The driver was able to restart the vehicle and drove back to the residence. The contact took the vehicle back to the dealer however, the mechanic was unable to duplicate the failure. The contact stated that two weeks later, his wife experienced the failure for a second time. The vehicle was not drivable. The driver stated that a Police Officer assisted in manually pushing the vehicle into a nearby parking lot. The contact was able to restart the vehicle for a short drive before the vehicle stalled again. The vehicle was not drivable. The contact towed the vehicle back to the dealer and was informed that the power module needed to be replaced. The dealer stated that the parts were on backorder. The contact towed the vehicle to the second dealer: Covert Chrysler Dodge Jeep Ram (8107 Research Blvd, Austin, TX 78758:(512) 730-3300) where it remained awaiting the parts. The vehicle was not repaired. The VIN was associated with NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System). The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.

I was driving on the highway when the check engine light came on and it started running rough. I pulled off the highway and into a parking lot. When I slowed down, I heard a clanging that sounded like metal on metal. After parking, smoke started pouring out from under the hood and it erupted in flames. The vehicle was destroyed.

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Hi, I have owned this Chrysler Pacifica since 2018 and there have been multiple problems regarding the electrical system every single year and in 2022 it is twice. Every time it goes in for an electrical problem it takes greater than one month to fix the car. The current issue is the recall. My dealer says every other car with recall has been fixed in 2-3 days. Mine is already at 2 weeks. I have filed a Customer complaint with Chrysler and the current one is: 84472903. The one from earlier in 2022 is 82927664. Please contact Chrysler for the complete list of remaining customer complaints on this Chrysler of one each in 2021, 2020, 2019, and 2018

I was driving on a local road and car suddenly stopped running; accelarator unresponsive; power steering not working either. I was able to pull to side. Car said shift P to start , gear change didn't do anything and blinking, check engine light came up. And “check charging system” light came on. It was very dangerous. After 3-4 minutes I was able to get my car turn off and on and then it drove normal. So I decided to take it in nearby open parking area. It would restart but not do anything even if switched into drive or reverse. Check charging system light on and no power steering again. I had to get it to get it towed the next day from that lot. First tow truck unable to tow due to steering being locked. 2nd tow truck needed help to move car due to steering. Been at dealer for 30 days. They changed charging port but it didn’t work. Now they are changing battery. I don’t want this car back and don’t want to keep making payments on it either. It’s not a safe car.

Many Pacifica vans have issues with the LED running light strips on at least one headlight. Ours acted up under warranty, but the dealer was unable to reproduce it and later quoted us over $600 to replace it. I looked in other Pacifica forums and numerous others are having the same issue, some are being quoted over $1000 for a replacement. This affects the ability to be seen during the daytime, is not covered under extended warranties, and we were not offered other remedies.

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The manufacturer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

While driving an a well paved road, I received a check hybrid system alert on my dashboard. Then several lights bean to flash including the blind spot alerts on the side view mirrors and several other alert system. Adaptive cruise control and lane change failure alerts also went off. I was only two miles from home and managed to get back. The engine did not cut out. The next morning, it started up but just a few miles into testing it out, the same alerts and light appeared, but this time the engine died along with the power steering. I coasted to roadside, turned off the car, and waited for 5 to 10 minutes. I started it up and drove it home. The engine remained on but the lights and warning continued to flash. The emergency lights also cut out periodically. I managed to drive the car to a Chrysler dealership I've visited in the past. The diagnostic alert on the Mopar app said there was a problem with the Electronic Throttle control (ETC) and the service person that looked over the diagnostic saw several system failure and alerts when he viewed the diagnostic record. At this point, the dealership has had my car for the week and the problems persist and now it won't go into gear. They still cannot determine the source of the problem. I contacted the Chrysler support line to ask them to escalate the problem. There is an open recall on this vehicle, but the parts are still not available to fix it. It only has 101,000 miles on it. I've found several complaints from Pacifica Hybrid owners related to the same ETC alert.