2022 CHRYSLER PACIFICA PLUG-IN HYBRID Complaints

Van stopped working on busy highway. No prior issues. No power steering, lights all flashing, van shaking, braking intermittent. Van rolling on shoulder of road, had to put on emergency brake. Family of six, one child with special needs. Over two hours to get roadside assistance. Tow truck operator had to have driver help to get on/off tow truck due to van switching in/out of gears. Dealer service department claiming no responsibility and no assistance and passing onto Chrysler. Chrysler said it was not the recall possibly the hybrid transmission shutting down and the dealer will get to it when they can. It has been almost one month. We are driving two cars everywhere, paying loan for the van still, we had a rental, but gave it back because they said they could not guarantee payment. We are really feeling at a loss. We are not sure it would be safe to take on the highway again or if it would be worth it due to the issues we have had following this incident. Please assist and/or advise if able.

When driving approximately 65 mph on the highway, alert on the vehicle display came on saying to pull over the engine would shut down soon. We were able to pull over and the car no longer worked. We were driving with our family of young children in the car, had there been no shoulder to pull over on the highway we would have been extreme danger.

While driving on a freeway at about 70mph, the "Stop Safely Vehicle Will Shut Off Soon" warning message displayed. Additionally on the dashboard, the BRAKE (red warning light), the yellow engine light, the red turtle light displayed. The car quickly lost power and speed was quickly reduced to about 30 mph. The car continued to slow down and I was able to coast to the shoulder. I could have easily been injured or killed trying to get to the shoulder without any power from the engine. The transmission recall had been fixed the day prior. Car was towed to the dealership and needed a new transmission. Have been waiting for a new transmission for over 2 months.

While driving on a freeway at about 70mph, the "Stop Safely Vehicle Will Shut Off Soon" warning message displayed. Additionally on the dashboard, the BRAKE (red warning light), the yellow engine light, the red turtle light displayed. The car quickly lost power and speed was reduced to about 40 mph. Within about 1/2 of a mile the car continued to slow down and we were able to coast into a truck weight station. We turned off the car. We checked for anything visibly wrong. We did not see anything wrong. We restarted the car. The yellow engine light remained on. We drove to a parking lot, off the freeway. We had the car towed to the nearest Chrysler dealer in Cloquet, MN. During the process to hookup the car, the "Stop Safely..." message again appeared. Quickly slowing down and stopping a car, on a freeway could have caused injury and/or death to my wife and me and possibly other drivers who were following us. If we had not found a safe place to coast to, the van could have become disabled in the traffic lanes. Additionally, we had just had the recall regarding the transmission short completed about 4 days earlier. I do have pictures of the dashboard messages. At this time, the dealer charged the hybrid batteries and cannot see any issues. I have call Chrysler Customer Service.

We experienced loss of motive power while on the highway. We received a Malfunction Indicator Lamp illumination and the accelerator went limp. Our whole family, including a baby and toddler were on the car when it happened while driving at normal highway speeds. The manufacturer has looked at the vehicle and acknowledged this transmission issue has happened to 2017-2023 Chrysler Pacifica vehicles.

While driving on highway on4/22/23 the vehicle displayed a message stating “stop safely, vehicle will shut off soon”. I lost the ability to accelerate and had to coast to the nearest shoulder. This happened during a high traffic period and I had children in the car. At the time there was no shoulder near by so I had to drive on the busy highway at very slow speeds until I could pull over. This was a very dangerous incident and I’m lucky I was not in an accident.

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving at approximately 65 MPH, the vehicle lost motive power without warning. The 'Stop Safely, Vehicle Will Shut Off" message was displayed. The vehicle was able to be restarted. The vehicle was taken to a local dealer and was serviced under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was repaired; however, the contact stated that while driving at various speeds, the failure reoccurred. The vehicle was then taken to DCH Chrysler Dodge Jeep Ram FIAT Of Temecula (26845 Ynez Rd, Temecula, CA 92591), where it was diagnosed that an unknown software needed to be rebooted. The vehicle was repaired; however, the failure recurred, and the vehicle was taken back to the dealer, where it remained awaiting further diagnosis and repairs. The manufacturer was not made aware of the failure. The failure mileage was 5,930.

Our 22 Chrysler Pacifica Hybrid stalled twice on the freeway on 4/11/203. We brought the van into the dealer and they updated the software based on the Loss of Motive Power recall. Exactly one week later, the van stalls again twice on 4/18. The recall did not fix the issue.

My 2022 Pacific Hybrid Limited stalled today while heading towards the Monterey Bay Aquarium. Luckily, I had enough momentum to make it to the shoulder. I've had it since late December and it has 3900 miles. It started with this whine for 10 miles prior to the stall, similar to the fake whine EV cars make to warn pedestrians. Then I hit a patch of traffic that dropped my speed to less than 10 mph. When traffic started to go again, the car shook and grumbled until it stopped accelerating all together. The check engine light blinked on. At that point I was maybe going 20mph and quickly started to go over two lanes (had to cut off a guy) but made it to the shoulder safely. Once we stopped, we all noticed the smell of something like burnt electronics. The car wouldn't move at the point. I tried turning the car off and on for the next 15 mins and still no go. The car also had <1% battery power (which we used up the battery maybe 20 minutes prior to the stall).

Engine stopped at highway speed, instrument cluster displayed message for a restart sequence even though car was coasting. Once vehicle was stopped had to change from run mode to off mode and then was able to restart and proceed. Check engine light was amber. After restart engine stalling continued randomly without warning during our trip. I need this corrected and vehicle to perform as advertised, thank you.