2011 CHRYSLER TOWN AND COUNTRY Complaints

I CAME TO A COMPLETE STOP, SHIFTED THE VEHICLE IN PARK, THE VEHICLE'S BACK UP CAMERA CAME ON AND IT HAD THE R ILLUMINATED, INDICATING IT WAS IN REVERSE. I TRIED TO SLOWLY STEP ON THE GAS BUT IT WOULD NOT MOVE. I TRIED TO SHIFT TO ANOTHER GEAR AND IT WOULD NOT SHIFT, I SHUT THE VAN OFF, WAITED A FEW MINUTES AND RESTARTED IT. I THEN WAS ABLE TO SLOWLY SHIFT TO DRIVE AND SLOWLY BACK TO PARK AND SHUT VEHICLE OFF. IT HAS A HARD TIME SHIFTING IN LOWER GEARS AS WELL WHILE DRIVING, WHEN YOU DO PUT THE VEHICLE INTO REVERSE IT FEELS LIKE IT DROPS VERY HARD INTO THAT GEAR. NO CODES STORED.

INTERMITTENT START HAS LEAD TO VARIOUS ELECTRICAL RELATED BURN UPS SUCH AS BATTERY, ALTERNATOR, STARTER RELAY, FUEL PUMP AND IGNITION. PROBLEMS STARTED IN OCTOBER 2018 WITH ROUGHLY 79,000 MILES WITH VAN RANDOMLY SHUTTING DOWN DURING DRIVING OR FAILING TO START AFTER ARRIVING AT A DESTINATION. CHRYSLER DEALERSHIP IN MURFREESBORO, TN REPLACED IGNITION AS THERE IS A CURRENT BULLETIN ON THAT PARTICULAR PART. HOWEVER, IT DID NOT RESOLVE THE ISSUE AND VAN WOULD NOT EVEN START TO LEAVE THE PROPERTY. DEALERSHIP TOLD US THEY COULD NOT GET THE PROBLEM TO REPEAT AND SAID WE MADE THE ISSUE UP. AFTER SEVERAL MORE PARTS BURNED OUT AND EVERY MECHANIC WAS CLUELESS, WE CONTACTED FCA CUSTOMER SUPPORT THIS WEEK. THE CASE MANAGER TOLD US TO TAKE IT TO ANOTHER DEALERSHIP. WHICH WE HAVE DONE. THEN THE CASE MANAGER TOLD US THERE WILL LIKELY BE NO ISSUE WITH THE VEHICLE AS THEY WILL PERSUADE THE SERVICE DEPARTMENT TO LEAVE THE ISSUE UNDIAGNOSED SO THERE IS NO RECORD OF AN ISSUE AND NO REASON FOR THEM TO INTERVENE. THE VAN MOST RECENTLY STALLED WHILE IN DRIVE TWO WEEKS AGO AND HAS FAILED TO START SINCE WE BROUGHT IT HOME. THERE ARE NO CODES STORED. ALL MECHANICS NOT AFFILIATED WITH CHRYSLER BELIEVE THE PROBLEM TO BE A MANUFACTURER DEFECT WITH THE FUSE BOX, OTHERWISE CALLED THE TIMP. IT CAN BE REPLACED WITH A REFURBISHED UNIT AND WE ARE TOLD WILL LIKELY CONTINUE TO FAIL AND BURN UP VEHICLE COMPONENTS. REPAIR BILLS ADD UP AS WELL AS THE CONTINUED RISK OF COMPLETE VEHICLE FAILURE WHILE IN GEAR. THIS VAN WAS SUPPOSED TO BE A FAMILY VEHICLE. BUT HAS FAILED AND BECOME DANGEROUS. WE CAN OBTAIN ALL RECORDS OF AAA TOWING AND ALL REPAIRS AS WELL AS THE INITIAL DOCUMENTATION FROM A CHRYSLER DEALERSHIP WHO REPLACED THE IGNITION BUT FAILED TO DIAGNOSE THE REAL ISSUE. CHRYSLER NEEDS TO STEP UP. DON'T WAIT FOR A DEATH FROM A LOCK UP IN GEAR! PLEASE HELP US!

TL* THE CONTACT OWNED A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED WHILE DRIVING 10 MPH, SMOKE WAS SEEN EXITING THE HOOD OF THE VEHICLE. THE CONTACT STATED HE HEARD AN ABNORMAL GRINDING NOISE. THE CONTACT STATED NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT WAS ABLE TO PARK THE VEHICLE ON THE SIDE OF THE ROADWAY, EXITED THE VEHICLE, OPENED THE HOOD AND SAW FLAMES BY THE ALTERNATOR. THE CONTACT STATED HE WAS ABLE TO EXTINGUISH THE FLAMES WITH A BOTTLE OF WATER. THE POLICE AND FIRE DEPARTMENT WERE NOT CONTACTED. THE VEHICLE WAS TOWED DICK POE CHRYSLER JEEP (6501 MONTANA AVE, EL PASO, TX 79925, (915) 778-9331) WHERE IT WAS DIAGNOSED AS A MALFUNCTIONING ALTERNATOR THAT NEEDED TO BE REPLACED ALONG WITH THE STARTER. THE VEHICLE HAS NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAS BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 128,000.

THE VEHICLE WILL NOT START SOMETIMES (THE STARTER CRANKS BUT WON'T START) BUT THEN STARTS A FEW MINUTES LATER AND YOU HAVE NO CLUE WHY, AND SOMETIMES THE LIGHTS COME ON WHILE PARKED AT THE HOUSE AND THEN TURN OFF. OTHER TIMES THE VEHICLE CRANKS UP BUT WILL NOT START AND AFTER RELEASING THE BUTTON IT KEEPS CRANKING UP FOR ABOUT 20 SECONDS? SOUNDS LIKE SOME PROBLEM WITH THE FIRMWARE FOR THE TOTALLY INTEGRATED POWER MODULE (TIPM) WHICH IS THE GATEWAY OR DISTRIBUTION BOX FOR NEARLY THE ENTIRE ELECTRICAL SYSTEM IN LATE-MODEL CHRYSLER PRODUCTS. BECAUSE OF THE INTERMITTENT NATURE (I HAVE BEEN EXPERIENCING THIS OVER MORE THAN 6 MONTHS AND IT WILL NOT REPEAT AT MY MECHANICS LOCATION) IT IS VERY HARD TO DIAGNOSE TOTALLY. THE ENGINE SEEMS TO BE STARTING TO RUN A LITTLE ROUGHER THAN IT USED TO ALSO. I HAVE OVER 125,000 MILES WITH THE VEHICLE AND IT HAS ALWAYS WORKED GREAT UNTIL THIS INTERMITTENT PROBLEM STARTED. I ALSO WAKE UP MY NEIGHBORS AT DIFFERENT TIMES OF THE NIGHT WHEN THE HORN STARTS GOING OFF AT RANDOM TIMES. THIS ONE PROBLEM HAS BEEN OCCURRING SINCE THE CAR HAD ABOUT 20,000 MILES AND I ATTRIBUTED IT TO THE KEY FOB BUT I AM NOT SO SURE. I HAVE TALKED TO CHRYSLER WHO KEEPS TELLING ME THAT THERE IS NO RECALL SO IF I GO IN I HAVE TO PAY TO GET IT FIXED WHILE I THINK IT IS AN ENGINEERING DESIGN PROBLEM THAT SHOULD BE FIXED AT NO COST. THE DATE BELOW REFLECTS THE LATEST INSTANCE BUT IT HAS HAPPENED A LOT DURING THE PAST FEW YEARS.

ALL DASH ALERTS FLASHED (AT TIMES INDEPENDENTLY OR TOGETHER, WIPERS CAME ON, SPEED GAUGE INDICATORS MOVED WILDLY). THERE WAS NO CORRELATION TO TIMING, SPEED, ETC. AS TO THE EVENTS. APPROXIMATELY 5 MONTHS EARLIER THE BACKUP CAMERA STOPPED WORKING. I WAS TOLD BY A DEALERSHIP THAT THE RADIO NEEDED TO BE REPLACED. HAD THE RADIO REPLACED. HAD THE TIPM REPLACED, STILL HAVING THE SAME PROBLEM, NOTHING HAS CHANGED. PRESENTLY, AT THE DEALERSHIP WHERE I HAVE BEEN TOLD THEY WILL HAVE MANY HOURS INVOLVED IN DIAGNOSING THE PROBLEM? HAVE READ THE 165 COMPLAINTS WHICH ARE THE SAME AS WHAT I AM EXPERIENCING. STILL LEANING TOWARD THE TIPM REPLACEMENT IS ALSO DEFECTIVE.

VEHICLE HAS PLASTIC 'FOB' AND NOT A TRADITIONAL KEY. THIS VEHICLE INTERMITTENTLY (WHILE STATIONARY) FAILS TO CRANK THE STARTER. I'VE BEEN TOLD THAT THIS PROBLEM IS WIDESPREAD WITH 2007 - 2011 CHRYSLER TOWN & COUNTRY VANS. I FOUND NO RECALL. IS THERE AN INVESTIGATION? PROBLEM HAS OCCURRED SCORES OF TIMES IN PAST 6 MONTHS.

ON MY DRIVER SIDE THE SLIDING DOOR DOES NOT OPEN, NOT REMOTLEY OR MANUAL. THE LIGHT AT THE OVERHEAD BUTTON TO OPEN THE DOOR WITH COME ON SOMETIMES BUT WILL NOT OPEN THE DOOR EITHER. I CAN HEAR A CLICKING SOUND TRYING TO OPEN THE DOOR WITH THE REMOTE BUT IT STILL WILL NOT MOVE AT ALL.

VEHICLE STARTED BUT WOULD NOT SHIFT OUT OF PARK. HAD TO OVERRIDE THE SHIFT LOCK. TOOK TO AUTOMOTIVE REPAIR WHERE THEY FOUND MULTIPLE CODES RELATED TO THE BRAKE LIGHT SWITCH. CLEARED CODES AND REPLACED BRAKE LIGHT SWITCH. STILL SHOWED CODES RELATED TO BRAKE LIGHT SWITCH. FOUND SYSTEM HAD 3 AMP DRAW RUNNING BATTERY LOW AND TRACED IT BACK TO THE TIPM. FOUND DRAW WAS PRESENT WHEN IGNITION SWITCH IS REMOVED FROM THE LOOP. REPLACED THE TIPM MODULE AND PROGRAMED TO VEHICLE. FOUND WIRING ISSUE TO THE TIPM THAT NEEDED REPLACED

WHEN DECELERATING FROM OVER 45 MPH ENGINE LIGHT COMES ON SHIFTS SUDDENLY TO 3RD OR 2ND GEAR. CODES P0733 P0734 P0792. CLEAR ENGINE CODES, DRIVES NORMAL UNTIL DECELERATION AT ELEVATED SPEEDS. TRANSMISSION SHIFTS NORMALLY OTHERWISE. THIS IS THE 62TE 6-SPEED TRANSMISSION.

PASSANGER SIDE SLIDING DOOR WILL NOT LOCK. THE LOCK ITSELF IS STUCK IN LOCK POSITION. BUT IT WILL NOT MOVE BY ANY POWER DEVICE. AND WILL NOT BUDGE BY MANUAL. ALL DOORS WILL LOCK BUT THAT ONE. THERE ARE MANY YOUTUBE VIDEOS SHOWING THIS ISSUE. SAYING IT IS THE ACTUATOR.